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Hi, I’m Vanessa—a social media and community manager based in Manchester. I help brands grow online communities, plan content, write captions, schedule posts, and keep channels on-brand while engaging audiences and measuring performance. I thrive in collaborative, fast-paced environments and enjoy turning audience insights into actionable strategies for agencies, brands, and founders. I’m passionate about consistent brand voice, thoughtful content workflows, and transparent reporting. I’ve supported multiple brands and e-commerce teams remotely and in-house, delivering organized content calendars, effective community moderation, and meaningful engagement that drives growth.…Hi, I’m Vanessa—a social media and community manager based in Manchester. I help brands grow online communities, plan content, write captions, schedule posts, and keep channels on-brand while engaging audiences and measuring performance. I thrive in collaborative, fast-paced environments and enjoy turning audience insights into actionable strategies for agencies, brands, and founders. I’m passionate about consistent brand voice, thoughtful content workflows, and transparent reporting. I’ve supported multiple brands and e-commerce teams remotely and in-house, delivering organized content calendars, effective community moderation, and meaningful engagement that drives growth.

Vanessa Ferreira dos Santos

Community Manager, Social Media Freelancer, Social Media Manager, +3

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Hi, I’m Vanessa—a social media and community manager based in Manchester. I help brands grow online communities, plan content, write captions, schedule posts, and keep channels on-brand while engaging audiences and measuring performance. I thrive in collaborative, fast-paced environments and enjoy turning audience insights into actionable strategies for agencies, brands, and founders. I’m passionate about consistent brand voice, thoughtful content workflows, and transparent reporting. I’ve supported multiple brands and e-commerce teams remotely and in-house, delivering organized content calendars, effective community moderation, and meaningful engagement that drives growth.…Hi, I’m Vanessa—a social media and community manager based in Manchester. I help brands grow online communities, plan content, write captions, schedule posts, and keep channels on-brand while engaging audiences and measuring performance. I thrive in collaborative, fast-paced environments and enjoy turning audience insights into actionable strategies for agencies, brands, and founders. I’m passionate about consistent brand voice, thoughtful content workflows, and transparent reporting. I’ve supported multiple brands and e-commerce teams remotely and in-house, delivering organized content calendars, effective community moderation, and meaningful engagement that drives growth.

Available to hire

Hi, I’m Vanessa—a social media and community manager based in Manchester. I help brands grow online communities, plan content, write captions, schedule posts, and keep channels on-brand while engaging audiences and measuring performance. I thrive in collaborative, fast-paced environments and enjoy turning audience insights into actionable strategies for agencies, brands, and founders.

I’m passionate about consistent brand voice, thoughtful content workflows, and transparent reporting. I’ve supported multiple brands and e-commerce teams remotely and in-house, delivering organized content calendars, effective community moderation, and meaningful engagement that drives growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Dutch

Fluent

Portuguese

Fluent

Spanish; Castilian

Advanced

Work Experience

Social Media & Community Manager at SocialBear (Agency)

November 1, 2024 - Present

Managed daily social media posting and scheduling across multiple brand accounts; wrote captions and adapted content to match each brand’s tone; planned and maintained content calendars for campaigns and launches; supported campaign rollouts with coordinated posting and community management; engaged with followers, replied to comments and messages, and moderated communities; flagged trends and audience feedback to the wider team; created simple performance reports on post engagement and channel growth; worked closely with creatives and account teams to ensure content stayed on-brand.

Social Media, Content & Community Support (Remote) at Self-Employed (Remote)

March 1, 2025 - September 1, 2025

Planned content, scheduled posts, and wrote captions across Instagram and LinkedIn for small businesses and founders; helped set up simple content systems and posting workflows; created posts using Canva and adapted content for different platforms; managed comments, DMs, and basic community engagement; produced simple engagement summaries to help clients stay organized and consistent.

Customer Operations & Communications Coordinator at Sure Maintenance

March 1, 2022 - October 1, 2024

Supported clients with content structure and messaging strategy across digital channels; handled complex complaints with empathy to improve satisfaction and response times; maintained accurate CRM records while meeting KPIs for service quality; collaborated with engineers and management to streamline workflows and reduce delays; identified recurring issues and escalated with actionable recommendations to improve first-time fix rates.

Digital Communications & Community Support at The Hut Group (Remote)

November 1, 2020 - March 1, 2022

Supported social and digital customer communications for major e-commerce brands; helped manage high-volume community interactions across digital channels; maintained brand tone of voice across responses and public messages; flagged common issues, trends, and community feedback to internal teams; contributed to improving FAQs and customer-facing content.

Remote - Social Media, Content & Community Support at Self-Empl oyed

March 1, 2025 - September 1, 2025

Planned content, scheduled posts, and wrote captions for small businesses on Instagram and LinkedIn; helped set up simple content systems and posting workflows; created posts using Canva and adapted content for different platforms; managed comments, DMs, and basic community engagement; produced simple performance summaries and engagement reports; helped clients stay organized and consistent with content output.

Digital Communications & Community Support at The Hut Group

November 1, 2020 - March 1, 2022

Supported social and digital customer communications for major e-commerce brands (MyProtein, Lookfantastic, Illamasqua, GlossyBox); helped manage high-volume community interactions across digital channels; maintained brand tone of voice in responses and public-facing messages; flagged issues, trends, and community feedback to internal teams; contributed to improving content, FAQs, and customer-facing communications.