I am a dedicated IT Support professional, currently transitioning into a full-time role. I thrive in fast-paced environments and am passionate about problem-solving and customer service. With hands-on experience in hardware/software support and a strong foundation in IT service management, I am known for my calm decision-making and clear communication. I am eager to leverage my skills and experience in a challenging IT environment.…

Vasileios Skiathos Ragkousis

I am a dedicated IT Support professional, currently transitioning into a full-time role. I thrive in fast-paced environments and am passionate about problem-solving and customer service. With hands-on experience in hardware/software support and a strong foundation in IT service management, I am known for my calm decision-making and clear communication. I am eager to leverage my skills and experience in a challenging IT environment.…

Available to hire

I am a dedicated IT Support professional, currently transitioning into a full-time role. I thrive in fast-paced environments and am passionate about problem-solving and customer service. With hands-on experience in hardware/software support and a strong foundation in IT service management, I am known for my calm decision-making and clear communication. I am eager to leverage my skills and experience in a challenging IT environment.

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Work Experience

Receptionist & Bar Café Team Member at Travelodge
May 1, 2025 - Present
Delivered front-line customer support, resolving technical and service-related issues efficiently. Managed booking systems, digital check-in tools, and payment systems with accuracy while handling customer escalations calmly.
Chef de Partie at M Eat Club
October 1, 2024 - May 1, 2025
Maintained Health & Safety and COSHH compliance; managed stock rotation and inventory systems. Supported team operations through effective communication and task coordination.
Coordinator at Hellenic Armed Forces
January 1, 2022 - June 1, 2024
Trained new team members, coordinated deliveries and resource distribution, and organized schedules to improve workflow efficiency in a military environment.
Baker Assistant at Tzevelakakis Bakery
October 1, 2020 - December 1, 2021
Produced daily baked goods consistently and supported order preparation and delivery processes to ensure customer satisfaction.
Assistant Waiter at Ostria Resort & Spa
May 1, 2020 - October 1, 2020
Delivered high-quality customer service, ensuring smooth dining operations and managing next-day order coordination.
Baker at Leventakis Restaurant
March 1, 2018 - September 1, 2018
Produced pastries and pizzas while maintaining quality and hygiene standards and managed inventory to ensure efficient operations.
Concierge / Reception Services at Argo Hotel
June 1, 2017 - October 1, 2017
Managed check-in/check-out processes and resolved guest issues promptly, providing customer service and operational support.

Education

IT Customer Support Basics at Netcom Training
January 11, 2030 - June 9, 2026

Qualifications

CompTIA A+
January 11, 2030 - June 9, 2026
First Aid in the Workplace
January 11, 2030 - June 9, 2026

Industry Experience

Travel & Hospitality, Professional Services

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