Hi there! I’m Sebastian, a Customer Support Specialist with hands-on experience providing player and community support in a live online game environment. I handle tickets, chat, and DMs via Discord, moderate communities, and escalate technical issues when needed. I’m focused on keeping players happy and the community safe while solving problems efficiently. I’m a strong communicator with a problem-solving mindset, comfortable collaborating with cross-functional teams, and adept at using digital tools to support users. I’m excited to bring my experience to a customer-focused team and grow my expertise in game operations.…

Sebastian Basara

Hi there! I’m Sebastian, a Customer Support Specialist with hands-on experience providing player and community support in a live online game environment. I handle tickets, chat, and DMs via Discord, moderate communities, and escalate technical issues when needed. I’m focused on keeping players happy and the community safe while solving problems efficiently. I’m a strong communicator with a problem-solving mindset, comfortable collaborating with cross-functional teams, and adept at using digital tools to support users. I’m excited to bring my experience to a customer-focused team and grow my expertise in game operations.…

Available to hire

Hi there! I’m Sebastian, a Customer Support Specialist with hands-on experience providing player and community support in a live online game environment. I handle tickets, chat, and DMs via Discord, moderate communities, and escalate technical issues when needed. I’m focused on keeping players happy and the community safe while solving problems efficiently.

I’m a strong communicator with a problem-solving mindset, comfortable collaborating with cross-functional teams, and adept at using digital tools to support users. I’m excited to bring my experience to a customer-focused team and grow my expertise in game operations.

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Skills

Experience Level

Language

Polish
Fluent
English
Advanced

Work Experience

Game Master (Support) at Long Tale Games
October 1, 2024 - March 1, 2025
Provided support to players via Discord (tickets, chat, DMs), addressing gameplay issues and account inquiries; performed ticket handling & live chat support; monitored in-game environments to detect rule violations and report exploits; escalated technical and complex cases to senior support staff when needed; assisted team members in resolving cross-team issues and improving support workflows; maintained a positive and safe community environment through moderation and communication best practices.
Assembler at LS Tech
May 1, 2024 - July 1, 2024
Followed safety standards, quality checks, and assembly instructions; collaborated with technicians and engineering staff to ensure product accuracy.
Playground Staff at Playground Algeria
April 1, 2021 - July 1, 2021
Provided customer supervision and ensured a safe, friendly environment for visitors.

Education

Electronics Technician at Zespół Szkół Technicznych im. Eugeniusza Kwiatkowskiego, Rzeszów, Poland
January 11, 2030 - January 25, 2026

Qualifications

SEP G1 11kV - Exploitation
January 11, 2030 - January 25, 2026
ELM 02 – Assembly, commissioning and maintenance of electronic devices and systems
January 11, 2030 - January 25, 2026
ELM 05 – Operation of electronic devices and systems
January 11, 2030 - January 25, 2026

Industry Experience

Gaming, Software & Internet, Media & Entertainment

Skills

Experience Level

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