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Hi there! I'm Veronica Paul Oshawa, a customer-focused marketing operations professional with a knack for turning data and feedback into actionable improvements. I thrive in fast-paced environments and enjoy collaborating with teams to deliver fast, effective solutions that delight customers and drive growth. In my free time I love learning new tools and sharing knowledge with teammates, and I pride myself on quickly adapting to new processes. I'm excited to bring energy, organization, and a proactive attitude to help customers and team members succeed.…Hi there! I'm Veronica Paul Oshawa, a customer-focused marketing operations professional with a knack for turning data and feedback into actionable improvements. I thrive in fast-paced environments and enjoy collaborating with teams to deliver fast, effective solutions that delight customers and drive growth. In my free time I love learning new tools and sharing knowledge with teammates, and I pride myself on quickly adapting to new processes. I'm excited to bring energy, organization, and a proactive attitude to help customers and team members succeed.

Veronica Paul Oshawa

Content Creator, Creative Director, Social Media Manager, +5

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Hi there! I'm Veronica Paul Oshawa, a customer-focused marketing operations professional with a knack for turning data and feedback into actionable improvements. I thrive in fast-paced environments and enjoy collaborating with teams to deliver fast, effective solutions that delight customers and drive growth. In my free time I love learning new tools and sharing knowledge with teammates, and I pride myself on quickly adapting to new processes. I'm excited to bring energy, organization, and a proactive attitude to help customers and team members succeed.…Hi there! I'm Veronica Paul Oshawa, a customer-focused marketing operations professional with a knack for turning data and feedback into actionable improvements. I thrive in fast-paced environments and enjoy collaborating with teams to deliver fast, effective solutions that delight customers and drive growth. In my free time I love learning new tools and sharing knowledge with teammates, and I pride myself on quickly adapting to new processes. I'm excited to bring energy, organization, and a proactive attitude to help customers and team members succeed.

Available to hire

Hi there! I’m Veronica Paul Oshawa, a customer-focused marketing operations professional with a knack for turning data and feedback into actionable improvements. I thrive in fast-paced environments and enjoy collaborating with teams to deliver fast, effective solutions that delight customers and drive growth.

In my free time I love learning new tools and sharing knowledge with teammates, and I pride myself on quickly adapting to new processes. I’m excited to bring energy, organization, and a proactive attitude to help customers and team members succeed.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Marketing Operations & Customer Support Assistant at Maximus Solutions Limited

May 1, 2024 - December 1, 2025

Collaborated with team members and stakeholders to ensure smooth communication and project execution. Contributed to improving user engagement by understanding audience needs and behaviors.

Marketing & Brand Support Specialist at Finesse Brand Marketing & Media

May 1, 2023 - Present

Supported branding and marketing execution for 10+ client accounts across food, beauty, wellness, and retail industries; conducted brand discovery sessions and client onboarding; developed written brand materials including brand assessments and post-discovery overviews; assisted with brand identity development for 10+ businesses including logo direction, visual consistency, and branding positioning; collaborated with cross-functional teams to ensure timely delivery of branding and marketing assets.

Customer Engagement & Marketing Assistant at Zee’s Herbal Pharmacy, Abuja

July 1, 2021 - October 1, 2023

Ensured high levels of customer satisfaction through clear communication and problem-solving; Worked effectively in a fast-paced environment while managing multiple tasks; Supported customer service and sales interactions by understanding needs and providing appropriate solutions.

Social Media Assistant at Zee’s Herbal Pharmacy

July 1, 2021 - October 1, 2023

Developed and executed social media content to increase engagement and brand awareness. Created graphics and short-form video content aligned with brand guidelines. Monitored analytics to assess performance and optimize content strategy. Supported digital campaign execution across social platforms.

Customer Support & Marketing Assistant (Part-Time) at Mopson Pharmaceuticals, Lagos

January 1, 2019 - May 1, 2023

Contacted customers to gather feedback on products and services, strengthening communication and relationship-building skills; Followed up with clients regarding outstanding payments, using professionalism and persuasion to encourage resolution; Handled customer interactions over the phone, resolving inquiries and maintaining positive customer experiences; Organized and tracked customer data to support team operations and decision making.

Marketing Intern at Mopson Pharmaceuticals

January 1, 2017 - May 1, 2023

Assisted with CRM and email marketing campaigns, including content setup and campaign testing. Conducted market research and analyzed customer data to support campaign decision-making. Supported digital content creation while ensuring brand consistency across campaigns. Collaborated with marketing team to execute campaign initiatives and reporting.