Claims Handler at Shipserve International Inc.

Support the administration and management of insurance and Protection & Indemnity (P&I) claims, ensuring accurate and timely handling in accordance with company procedures and industry standards. Contribute to risk management processes by identifying potential risk exposure, assessing claim-related liabilities, and supporting mitigation strategies. Monitor claims portfolios and assist in evaluating financial exposure, recovery opportunities, and overall risk impact. Ensure compliance with maritime regulations and conventions, including the Maritime Labour Convention (MLC 2006), as well as internal compliance and risk management policies. Manage and process crew, cargo, and environmental claims while coordinating with insurers, legal teams, shipowners, and third-party service providers. Conduct investigations into claim incidents by reviewing documentation, gathering evidence, and analysing incident circumstances. Support dispute resolution processes and assist in settlement negotiation

Pricing Coordinator - Far East to NWC / ScanBalt Trade at Mediterranean Shipping Company

Ensured efficient booking workflow while coordinating with headquarters and worldwide agencies. Communicated regularly with Geneva headquarters to ensure compliance with company procedures and pricing guidelines. Coordinated with MSC agents to facilitate contract handling and manifesting procedures. Monitored the performance of global MSC agencies and operational processes. Prepared monthly KPI and statistical performance reports evaluating worldwide agency performance. Undertook team leadership responsibilities within the Far East Import team. Organised team rotation schedules to ensure efficient workload distribution.