Available to hire
Website not available. Sign in: https://www.twine.net/signup/in/vu-anh-le-6903a6b4
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Technical Administrative Assistant at Epicor Software
April 30, 2025 - April 30, 2025Improved departmental response time by 15%; managed 200+ active support tickets monthly with a 95% on-time resolution rate; streamlined vendor coordination and facility operations, cutting equipment downtime by 20%; oversaw vendor communications, accounts payable, and maintenance workflows; provided technical support to staff on hardware, software, and system updates.
Front Office Manager (Relief Manager) at Holiday Inn
May 1, 2022 - May 1, 2022Directed all front office operations and ensured guest satisfaction per IHG standards; managed budgeting, forecasting, and scheduling; developed training and performance programs for front office staff; resolved guest issues promptly and created new service standards; reconciled receivables/payables and processed vendor invoices with accuracy.
Customer Service Representative at Batten Industries
December 1, 2019 - December 1, 2019Delivered timely resolutions to customer issues via phone, email, and social channels; managed order processing, refunds, and exchanges to maintain smooth operations; collaborated cross-functionally with shipping, marketing, and IT to optimize the customer experience.
Education
Post-Baccalaureate Diploma in Marketing at Thompson Rivers University
January 11, 2030 - October 31, 2025Bachelor of Commerce in Hospitality at Raffle International College, Vietnam
January 11, 2030 - October 31, 2025Qualifications
Front Office Management Program (IHG)
January 11, 2030 - October 31, 2025Generative AI and Operational AI
January 11, 2030 - October 31, 2025Problem Handling and Service Recovery
January 11, 2030 - October 31, 2025Python and SQL Programming
January 11, 2030 - October 31, 2025Revenue Management
January 11, 2030 - October 31, 2025Vendor Management
January 11, 2030 - October 31, 2025Industry Experience
Travel & Hospitality, Software & Internet, Professional Services, Other
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager in Vernon today.