Available to hire
Hi, I’m Wambua Muema, a dynamic IT professional with a friendly, solution-focused approach. I thrive on turning complex customer needs into clear, actionable outcomes, especially in lead generation, customer support, and freelance operations across international markets.
I’m a dedicated team player who embraces technology to streamline processes and deliver excellent service, with a passion for learning and helping clients succeed.
Language
English
Fluent
Swahili
Fluent
Kikuyu, Gikuyu
Fluent
Work Experience
Freelance Customer Support / Virtual Assistant / Digital Targeting at Self-employed / Freelance
January 1, 2019 - PresentDelivered exceptional customer service, fostering strong relationships with clients and ensuring satisfaction. Managed freelance operations, coordinating projects to meet deadlines and client expectations. Leveraged technology to enhance service delivery, streamlining processes for improved efficiency. Conducted lead generation efforts, connecting businesses with target audiences in international markets. Demonstrated resourcefulness and time management skills, optimizing operational workflows.
Virtual Assistant at ALXA Africa
January 1, 2022 - PresentProvided virtual assistance to clients, delivering customer service and support. Coordinated tasks, facilitated communication, and supported remote operations.
Lead Generation Specialist at Telus International / Appennet
January 1, 2023 - PresentLed generation campaigns across social media platforms; analyzed market trends to identify potential clients; cultivated client relationships; improved outreach effectiveness; expanded client base; collaborated with team to improve operational efficiency and service delivery.
Owner / Operator at Mj Traders
January 1, 2023 - PresentOwned and operated an online forex trading institution; oversaw all operational aspects; managed social media strategies and customer support teams; expanded client base to over ten countries; developed training programs for customer support staff; implemented technology solutions to streamline processes and improve service efficiency.
Freelancer Customer Support / Virtual Assistant at ALXA Africa
January 1, 2022 - PresentDelivered exceptional customer service, fostering strong relationships with clients and ensuring satisfaction. Managed freelance operations, coordinating projects to meet deadlines and client expectations. Leveraged technology to enhance service delivery and streamline processes. Conducted lead generation efforts, connecting businesses with target audiences in international markets.
Virtual Assistant at Alexa Africa
January 1, 2022 - PresentDelivered high-quality virtual assistance and customer support, coordinating tasks to ensure smooth service delivery and client satisfaction.
Lead Generation Specialist at Freelance / Self-employed
January 1, 2019 - PresentExecuted lead generation campaigns across social media platforms to connect businesses with target audiences in international markets; improved outreach and client acquisition.
Education
Bachelor of Science in Information Technology at South Eastern Kenya University
January 1, 2018 - January 21, 2026Bachelor of Science in Information Technology at South Eastern Kenya University
January 1, 2018 - January 21, 2026Bachelor of Science in Information Technology at South Eastern Kenya University
January 1, 2018 - January 21, 2026Qualifications
Industry Experience
Software & Internet, Professional Services, Travel & Hospitality, Telecommunications, Media & Entertainment, Education
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