I’m Wania Ali, an experienced and adaptable administrator with a proven track record supporting frontline operations across healthcare, government, retail, and hospitality. I thrive in fast-paced environments, handling 60–80 appointment bookings daily via EMIS and resolving inquiries with a strong first-call resolution mindset. I’m known for delivering high-volume admin support while keeping a calm, solutions-focused approach. I excel at coordinating multi-channel communications, scheduling, and stakeholder liaison, and I enjoy turning complex service requests into smooth, efficient processes. I’m seeking an administrative or coordination role where I can apply my scheduling, CRM, and process-management strengths to improve operations and elevate client and stakeholder experience.…

Wania Ali

I’m Wania Ali, an experienced and adaptable administrator with a proven track record supporting frontline operations across healthcare, government, retail, and hospitality. I thrive in fast-paced environments, handling 60–80 appointment bookings daily via EMIS and resolving inquiries with a strong first-call resolution mindset. I’m known for delivering high-volume admin support while keeping a calm, solutions-focused approach. I excel at coordinating multi-channel communications, scheduling, and stakeholder liaison, and I enjoy turning complex service requests into smooth, efficient processes. I’m seeking an administrative or coordination role where I can apply my scheduling, CRM, and process-management strengths to improve operations and elevate client and stakeholder experience.…

Available to hire

I’m Wania Ali, an experienced and adaptable administrator with a proven track record supporting frontline operations across healthcare, government, retail, and hospitality. I thrive in fast-paced environments, handling 60–80 appointment bookings daily via EMIS and resolving inquiries with a strong first-call resolution mindset. I’m known for delivering high-volume admin support while keeping a calm, solutions-focused approach.

I excel at coordinating multi-channel communications, scheduling, and stakeholder liaison, and I enjoy turning complex service requests into smooth, efficient processes. I’m seeking an administrative or coordination role where I can apply my scheduling, CRM, and process-management strengths to improve operations and elevate client and stakeholder experience.

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Language

English
Fluent

Work Experience

Receptionist at Healy Medical Centre
March 1, 2024 - Present
Manage front desk operations for 300+ patients weekly, ensuring smooth clinic flow and timely check-ins; book 60–80 patient appointments daily using EMIS with high accuracy; process an average of 25+ private letters and forms monthly, consistently meeting a 98% completion accuracy target.
Customer Service Advisor at Westminster City Council
September 1, 2023 - February 1, 2024
Resolved 80+ daily tenant inquiries, maintaining a 95% first-call resolution rate; escalated high-risk cases and emergency repairs, contributing to a 20% improvement in response times; logged over 100 repair requests weekly, ensuring accurate case tracking on CRM.
Waiter at VIP Private Lounges – Delaware North
September 1, 2022 - August 1, 2023
Delivered professional food and drink service to 50+ VIP guests per match, including corporate and media clients; prepared and maintained lounge areas to high standards before and during events; liaised with kitchen and supervisory teams to coordinate service timing and promptly handle special requests.
Sales Associate at Sports Direct
February 1, 2022 - September 1, 2022
Delivered excellent customer service to hundreds of customers daily, enhancing satisfaction through strong product knowledge; trained and mentored 3 new team members, improving onboarding efficiency and team performance; managed cash, returns, and till reconciliation with 100% accuracy during daily cash-ups.

Education

GCSEs (Mathematics & English included) at Clapton Girls Academy
January 1, 2015 - January 1, 2022
BTEC Level 3 National Extended Diploma in Business at Clapton Girls Academy
January 1, 2020 - January 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Government, Retail, Professional Services

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