Pasindu Hathurusinghe

Provided technical support for web hosting clients through tickets, chat, and remote support. Managed cPanel/WHM hosting environments and hosting-related configurations. Configured DNS records, email accounts, FTP access, SSL certificates, and Cloudflare services. Installed and troubleshooted WordPress, Laravel, and PHP-based websites. Diagnosed hosting-related issues including HTTP errors, database connection problems, and email delivery issues. Assisted clients with website migrations, backup restoration, and website optimization. Configured Google Workspace and domain email services. Worked with shared hosting and VPS hosting environments.

Developed backend automation tools using Python and PHP. Managed MySQL databases and server-side integrations. Worked with APIs, payment gateways, and automation systems. Developed web scraping and data processing solutions.

Delivered web hosting and WordPress technical support services to international clients. Resolved website downtime, DNS issues, SSL problems, and CMS-related errors. Configured payment gateways, email systems, and server-side integrations. Maintained high customer satisfaction ratings and repeat client relationships. Supported clients through live chat, written tickets, and remote troubleshooting.