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I'm Wendell Gaudencio, an ICT Support Specialist with a hands-on background in healthcare IT and customer service. I excel at diagnosing hardware, software, and network issues across Windows, macOS, Android, and iOS, and I pride myself on delivering clear, friendly help. I’m passionate about turning complex problems into practical solutions, collaborating with vendors and internal teams, and continuously improving processes. In my roles I’ve led service desk teams, mentored staff, and built processes that reduce response times and boost customer satisfaction.…I'm Wendell Gaudencio, an ICT Support Specialist with a hands-on background in healthcare IT and customer service. I excel at diagnosing hardware, software, and network issues across Windows, macOS, Android, and iOS, and I pride myself on delivering clear, friendly help. I’m passionate about turning complex problems into practical solutions, collaborating with vendors and internal teams, and continuously improving processes. In my roles I’ve led service desk teams, mentored staff, and built processes that reduce response times and boost customer satisfaction.

Wendell Gaudencio

Web Developer, Developer, Front-End Developer, +2

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I'm Wendell Gaudencio, an ICT Support Specialist with a hands-on background in healthcare IT and customer service. I excel at diagnosing hardware, software, and network issues across Windows, macOS, Android, and iOS, and I pride myself on delivering clear, friendly help. I’m passionate about turning complex problems into practical solutions, collaborating with vendors and internal teams, and continuously improving processes. In my roles I’ve led service desk teams, mentored staff, and built processes that reduce response times and boost customer satisfaction.…I'm Wendell Gaudencio, an ICT Support Specialist with a hands-on background in healthcare IT and customer service. I excel at diagnosing hardware, software, and network issues across Windows, macOS, Android, and iOS, and I pride myself on delivering clear, friendly help. I’m passionate about turning complex problems into practical solutions, collaborating with vendors and internal teams, and continuously improving processes. In my roles I’ve led service desk teams, mentored staff, and built processes that reduce response times and boost customer satisfaction.

Available to hire

I’m Wendell Gaudencio, an ICT Support Specialist with a hands-on background in healthcare IT and customer service. I excel at diagnosing hardware, software, and network issues across Windows, macOS, Android, and iOS, and I pride myself on delivering clear, friendly help.

I’m passionate about turning complex problems into practical solutions, collaborating with vendors and internal teams, and continuously improving processes. In my roles I’ve led service desk teams, mentored staff, and built processes that reduce response times and boost customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

ICT Support Specialist at TLC Health Care

April 1, 2025 - October 29, 2025

Provide technical support for hardware, software and networking issues across Windows, macOS, Android and iOS; respond to and resolve user requests via tickets, emails, Teams and phone calls; diagnose and troubleshoot hardware, software and connectivity issues; collaborate with system admins and application support teams to escalate and resolve complex problems; maintain asset inventory and conduct audits.

Service Desk Team Lead at Kinetic IT

October 1, 2024 - October 1, 2024

Trained and mentored new customer service team members; managed VIP incident handling; conducted thorough reviews of team tickets to identify faults and recurring incidents; improved remote PC maintenance processes; led service desk agents and coordinated with stakeholders to improve processes; managed shifts and vendor communications; liaison with other teams for changes or downtime; created rosters for peak hours.

Tech Expert at Telstra

December 1, 2018 - December 1, 2018

Supported and maintained customer devices including mobile phones, tablets and PCs; troubleshot smartphones, tablets and computers; delivered high levels of customer advocacy through NPS; trained staff and customers on various phone, tablet and PC software; managed stock and repairs.

Website Developer / Tech Assistant at Prowess Sports

July 1, 2011 - July 1, 2011

Developed and maintained company websites; maintained and patched servers when CVEs were published.