I am passionate about using AI, ML, NLP, and Robotic Process Automation to help organizations automate tasks, streamline operations, and drive better business outcomes. I design and build AI-powered chatbots and virtual assistants that boost efficiency, enhance customer engagement, and shorten response times. In previous roles I led a small team to deliver chatbot-based employee assistance programs, achieving a 40% improvement in response times and a 40% reduction in support tickets. I have integrated AI tools with Slack, Teams, and Salesforce to automate outbound communications and deliver measurable value, including significant cost savings from automated onboarding processes.…

William Nwokeji

I am passionate about using AI, ML, NLP, and Robotic Process Automation to help organizations automate tasks, streamline operations, and drive better business outcomes. I design and build AI-powered chatbots and virtual assistants that boost efficiency, enhance customer engagement, and shorten response times. In previous roles I led a small team to deliver chatbot-based employee assistance programs, achieving a 40% improvement in response times and a 40% reduction in support tickets. I have integrated AI tools with Slack, Teams, and Salesforce to automate outbound communications and deliver measurable value, including significant cost savings from automated onboarding processes.…

Available to hire

I am passionate about using AI, ML, NLP, and Robotic Process Automation to help organizations automate tasks, streamline operations, and drive better business outcomes. I design and build AI-powered chatbots and virtual assistants that boost efficiency, enhance customer engagement, and shorten response times.

In previous roles I led a small team to deliver chatbot-based employee assistance programs, achieving a 40% improvement in response times and a 40% reduction in support tickets. I have integrated AI tools with Slack, Teams, and Salesforce to automate outbound communications and deliver measurable value, including significant cost savings from automated onboarding processes.

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Language

English
Fluent
Spanish; Castilian
Intermediate

Work Experience

Automation Engineer at Oselo
December 1, 2023 - August 11, 2025
Led a team of 5 developers in building a chatbot-based employee assistance program, improving response time by 40%. Conducted workshops on chatbot design best practices and trained over 50 professionals.
Lead Chatbot Developer at Ark Agency
October 1, 2024 - August 11, 2025
Deployed AI-driven virtual assistants to handle FAQs, decreasing support tickets by 40%. Created machine learning models to enhance chatbot intent recognition, achieving 92% accuracy. Integrated AI tools with business platforms such as Slack, Teams, and Salesforce to automate routine communications.
Automation Engineer
February 20, 2023 - December 20, 2023
Led a team of 5 developers in building a chatbot-based employee assistance program, improving response time by 40%.

Education

Bachelor of Science in Computer Science at University of Benin
August 1, 2020 - March 1, 2025
Bachelor of Science in Computer Science at University of Benin
August 1, 2020 - March 1, 2025

Qualifications

Make.com Automation Certificate
January 11, 2030 - August 11, 2025
Artificial Intelligence Development (Coursera)
January 11, 2030 - August 11, 2025
Certified AI Chatbot Developer (IBM Watson Assistant)
January 11, 2030 - August 11, 2025
Microsoft Azure AI Engineer Certification
January 1, 2023 - August 11, 2025
Make.com Automation Certificate
January 11, 2030 - December 31, 2025
Certified AI Chatbot Developer (IBM Watson Assistant)
January 11, 2030 - December 31, 2025
Fiverr's Choice
January 1, 2022 - December 31, 2025
Microsoft Azure AI Engineer Certification
January 1, 2023 - December 31, 2025

Industry Experience

Software & Internet, Professional Services, Financial Services, Healthcare, Media & Entertainment
    paper AI Automation Engineer

    Led the automation of a complete sales reporting system using Airtable, Make.com, and AI-assisted workflows. Designed a structured multi-phase process that extracted customer data from inbound email requests, validated parameters, and automatically generated detailed sales reports. Built an AI-driven human confirmation step for selecting customer accounts, report types, and reporting periods, ensuring accuracy before execution. Integrated automated drafting, email notifications, and database synchronization to reduce manual workload and streamline internal operations.