Wissem Racha Boumankar

Contributed to the development of regulations on health issues; performed data analysis and reporting; visualized data with Power BI; implemented the agency's digital communication plan; ensured strategic monitoring and production of the health monitoring bulletin (BVS); participated in the 2023 action plan; drafted speeches for the agency president; prepared media content for Facebook.

Contributed to the development of health regulations, performed data analysis and produced detailed reports for internal stakeholders, designed and visualized data with Power BI, developed the agency’s digital communications plan, authored the annual report, managed health monitoring bulletins, contributed to the 2023 action plan, drafted speeches and communications for the President, and managed agency social media content and health monitoring unit design/communication efforts.

Responded to customer inquiries via phone, email, live chat, and social media; provided information on DHL services; tracked and communicated delivery times; processed parcel returns and coordinated with relevant teams; coordinated parcel collection with local carriers; managed RPA in service points across Algeria; maintained Google My Business presence with detailed service information; prepared customer invoices and coordinated refunds with the finance team as needed.