I am a dedicated professional with a passion for bridging science and communication. In my role as a Research and Development Engineer, I contribute to health regulations, data analysis, and digital communication strategies that help safeguard communities. I enjoy teaching, mentoring, and designing solutions that enhance user experiences and public understanding. With an MS in Biology and experience across education, logistics, and customer service, I bring a collaborative, growth-minded approach to every project.…

Wissem Racha Boumankar

I am a dedicated professional with a passion for bridging science and communication. In my role as a Research and Development Engineer, I contribute to health regulations, data analysis, and digital communication strategies that help safeguard communities. I enjoy teaching, mentoring, and designing solutions that enhance user experiences and public understanding. With an MS in Biology and experience across education, logistics, and customer service, I bring a collaborative, growth-minded approach to every project.…

Available to hire

I am a dedicated professional with a passion for bridging science and communication. In my role as a Research and Development Engineer, I contribute to health regulations, data analysis, and digital communication strategies that help safeguard communities.

I enjoy teaching, mentoring, and designing solutions that enhance user experiences and public understanding. With an MS in Biology and experience across education, logistics, and customer service, I bring a collaborative, growth-minded approach to every project.

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Skills

Experience Level

Language

Arabic
Fluent
French
Fluent
English
Advanced

Work Experience

Research Engineer at National Sanitary Security Agency
January 1, 2022 - Present
Contributed to the development of health regulations, performed data analysis and produced detailed reports for internal stakeholders, designed and visualized data with Power BI, developed the agency’s digital communications plan, authored the annual report, managed health monitoring bulletins, contributed to the 2023 action plan, drafted speeches and communications for the President, and managed agency social media content and health monitoring unit design/communication efforts.
Customer Service Advisor at DHL Algeria
January 1, 2020 - December 31, 2022
Managed 100+ customer inquiries per week, achieving 100% resolution of complaints through efficient problem-solving; collaborated to ensure seamless workflow and excellent customer experience; managed Google My Business for DHL Express Algeria; prepared invoices and coordinated reimbursements with finance; reduced complaints by 30% through timely issue resolution.
French Language Teacher at MELA School
January 1, 2020 - December 31, 2020
Developed and delivered French language curriculum, created lesson plans and activities for grammar, vocabulary, and fluency; evaluated student progress through tests and projects.
French Language Teacher at Jil School
January 1, 2019 - December 31, 2019
Delivered lessons and activities to enhance students’ language skills; designed teaching strategies to improve reading, writing, listening, and speaking; provided regular feedback and assessments.
Assistant Director of Studies (Remote) at CIESA
January 1, 2013 - December 31, 2015
Managed and coordinated online curriculum and course development for remote students; supervised academic staff; ensured quality of distance learning content; provided technical support for online learners; maintained educational resources including videos, podcasts, and reading materials.
Team Leader, Debater Model European Council (MUN Algeria) – Director of the MEC Committee at Erasmus+ Program
January 1, 2019 - December 31, 2020
Organized and moderated debate sessions, coached team members in argumentation, represented the team in local and international competitions, promoted intercultural exchange, managed committee activities, supervised resolution writing, and facilitated diplomacy and debate techniques.
Research And Development Engineer at National Sanitary Security Agency
July 1, 2022 - Present
Contributed to the development of regulations on health issues; performed data analysis and reporting; visualized data with Power BI; implemented the agency's digital communication plan; ensured strategic monitoring and production of the health monitoring bulletin (BVS); participated in the 2023 action plan; drafted speeches for the agency president; prepared media content for Facebook.
Service Point Advisor at DHL Express Service Point
November 1, 2020 - July 1, 2022
Responded to customer inquiries via phone, email, live chat, and social media; provided information on DHL services; tracked parcels and delivery times; coordinated returns with relevant teams; liaised with local carriers for collection and delivery; acted as RPA coordinator for service points in Algeria; managed Google My Business content; prepared customer invoices; coordinated refunds with the finance team for returns.
French Teacher at MELA School
September 1, 2020 - December 1, 2020
Prepared lesson plans, selected teaching materials, and designed activities to develop French language skills; taught grammar and vocabulary; developed listening, speaking, reading, and writing skills; assessed student progress; managed classroom behavior; collaborated with colleagues; communicated with parents; stayed updated on educational trends.
French Teacher at Jil School
June 1, 2019 - November 1, 2019
Prepared lesson plans, selected teaching materials, and designed activities to help kids aged 4–15 develop French language skills; taught grammar and vocabulary; developed listening, speaking, reading, and writing skills; assessed student progress; managed classroom behavior; collaborated with colleagues; communicated with parents; stayed updated on educational trends; supervised children's activities.
Professional Internship at Institut Pasteur d'Algérie
July 1, 2017 - August 1, 2017
Assisted lab technicians in daily tasks; learned how to take blood samples; contributed to daily lab operations; registered patients; guided patients to the blood collection room; prepared patients for blood collection.
Scientific Assistant at University of Constantine 3
May 1, 2015 - February 1, 2017
Managed documentation and reporting; handled administrative tasks including scheduling, budgeting, and record-keeping; performed data analysis and reporting.
Lecturer at National Institute of Paramedical Training of Constantine University
October 1, 2015 - November 1, 2016
Prepared and presented quality courses on human physiology and biology; evaluated student work; participated in university committees, conferences, and academic events; contributed to development and review of physiology programs and courses.
Professional Internship at Institut Pasteur d'Algérie
July 1, 2016 - September 1, 2016
Assisted lab technicians in daily tasks, including sample preparation, DNA extraction, and diagnostic tests; contributed to daily lab operations and patient registration; guided patients to collection areas.
Lecturer at University of Constantine 1 (University of Mentouri Brothers Constantine)
February 1, 2016 - July 1, 2016
Prepared and presented quality courses on microbiology; evaluated student work; managed practical sessions; participated in university committees and academic events; contributed to development and review of microbiology programs.
Assistant Director of Studies at CIESA Canada
July 1, 2013 - August 1, 2015
Planned online curricula, coordinated course design and schedules, supervised online faculty, managed online resources, and provided assistance to online students including orientation, problem solving, technical assistance, and organizing educational activities.
DHL Express Service Point Advisor at DHL Express
November 1, 2020 - July 1, 2022
Responded to customer inquiries via phone, email, live chat, and social media; provided information on DHL services; tracked and communicated delivery times; processed parcel returns and coordinated with relevant teams; coordinated parcel collection with local carriers; managed RPA in service points across Algeria; maintained Google My Business presence with detailed service information; prepared customer invoices and coordinated refunds with the finance team as needed.
Professional intern at Institut Pasteur d'Algérie
July 1, 2017 - August 1, 2017
Assisted lab technicians in daily tasks; learned blood sample collection; contributed to daily lab tasks; registered patients; guided patients to the blood collection room; prepared patients for blood collection.
Professional intern at Institut Pasteur d'Algérie
July 1, 2016 - September 1, 2016
Assisted lab technicians with tasks such as sample preparation, DNA extraction, and diagnostic tests; contributed to daily lab management and patient registration; guided patients to collection areas; prepared patients for blood collection.

Education

Master’s in Biotechnology and Molecular Pathologies at University of Science and Technology Houari Boumediene - Algiers
January 1, 2016 - January 1, 2018
Master’s in Immunology and Oncology at University of Constantine 1 - Constantine
January 1, 2010 - January 1, 2015
Bachelor’s in Molecular and Cellular Immunology at University of Constantine 1 - Constantine
January 11, 2030 - January 20, 2026
Master's degree, Biotechnology and molecular pathologies at University of Science and Technology Houari Boumediene
January 1, 2016 - June 1, 2018
Master's degree, Human Resources Management/Personnel Administration, General at CIESA Canada
January 1, 2018 - January 1, 2018
Master's degree, Immuno-oncology at University of Constantine 1 (University of Mentouri Brothers Constantine)
January 1, 2013 - January 1, 2015
Licentiate degree, Immunology at University of Constantine 1 (University of Mentouri Brothers Constantine)
January 1, 2010 - January 1, 2013
Master's degree at University of Science and Technology Houari Boumediene
January 1, 2016 - June 1, 2018
Master's degree at CIESA Canada
January 1, 2018 - January 1, 2018
Master's degree at University of Constantine 1 (University of Mentouri Brothers Constantine)
January 1, 2013 - January 1, 2015
Licentiate degree at University of Constantine 1 (University of Mentouri Brothers Constantine)
January 1, 2010 - January 1, 2013

Qualifications

Employee of the month
January 11, 2030 - January 23, 2026

Industry Experience

Healthcare, Education, Government, Professional Services, Media & Entertainment, Non-Profit Organization, Life Sciences

Skills

Experience Level