Available to hire
Dedicated hospitality professional with over three years of experience as a waitress and a seasonal role as a Guest Service Agent in Alaska, USA. Passionate about providing excellent customer service, working efficiently under pressure, and contributing to a dynamic team. Seeking a position as a manager or supervisor to further develop my skills in the hotel and restaurant industry.
Language
Bulgarian
Fluent
English
Intermediate
Work Experience
Waitress at HVD Reina del Mar
May 1, 2023 - September 1, 2023Provided high-quality customer service in a fast-paced restaurant environment, took orders, served food and beverages, and ensured customer satisfaction. Assisted in training new staff members, handled payments, and provided recommendations to guests.
Guest Service Agent at Kenai Fjords Tours
May 1, 2022 - September 1, 2022Assisted guests with reservations, check-ins, and tour information. Handled customer inquiries and provided exceptional service, coordinated with tour guides and staff to ensure smooth operations.
Waitress at Park Hotel Ela
May 1, 2021 - September 1, 2021Provided friendly and fast customer service, took food and drink orders and ensured guests were happy. Handled bills and recommended menu items, worked efficiently during peak hours.
Education
Bachelor's Degree at University of Food Technologies
January 1, 2016 - January 1, 2021Master's Degree at University of Food Technologies
January 1, 2021 - January 1, 2025Qualifications
Industry Experience
Travel & Hospitality
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