Yannay Gonzalez

Organized and labeled the network infrastructure inventory (UTP cabling and components); improved warehouse efficiency and reduced technical support response times. Installed and deployed network points and VoIP equipment in operational and administrative areas. Performed corporate network monitoring and troubleshooting using Fortinet and Wireshark. Optimized inventory control; updated documentation including IP addressing schemes and network topology.

Organized and labeled the network infrastructure inventory (cabling and components), improved warehouse efficiency and reduced technical support response times. Executed installation and deployment of network points and VoIP equipment in operational and administrative areas. Performed corporate network monitoring and troubleshooting using Fortinet and Wireshark. Optimized infrastructure inventory control, significantly reducing search times and technical response latency. Updated company documentation including IP addressing schemes and network topologies.

Improved customer satisfaction by resolving inquiries and issues logically and efficiently, strengthening communication and conflict-resolution skills. Used IT systems for data management, gaining understanding of database logic and information organization. Demonstrated the ability to handle complex situations under pressure.