Available to hire
I am an IT professional with a strong background in application support, system implementation, technical consultancy, project management, and end-user training. I have a proven track record of delivering tailored IT solutions, resolving issues, and enhancing user experience across diverse business environments.
I excel at cross-functional collaboration, stakeholder engagement, and leading teams through full-cycle application support from planning to deployment and training. My hands-on experience spans web application development, education systems support, and coordinating technology projects with vendors and internal teams.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
IT Project Coordinator & Senior Application Support (Acting lead) at Universities of Canada in Egypt
October 1, 2024 - PresentLead the development team, overseeing project delivery and ensuring alignment with goals, deadlines, and quality standards. Provide technical guidance and mentoring to junior and mid-level developers. Lead daily stand-ups, sprint planning, and code reviews in an agile environment. Foster a collaborative, high-performance team culture. Manage project timelines, allocate tasks, and monitor progress to ensure successful delivery. Coordinate with QA and product management to ensure smooth development workflows.
Application Support Officer at The Knowledge Hub Universities
September 30, 2024 - October 13, 2025Accountable for the organization’s applications end-to-end process. Collaborate with IT professionals to set specifications for new applications. Troubleshoot and debug applications, evaluate and update existing applications, and document design and code. Manage ticketing system and maintain a knowledge base. Coordinate IT projects with vendors and internal teams, participate in planning, testing, and implementation, and provide technical support to stakeholders. Design Power BI reports and dashboards. Provide staff and student technical assistance and maintain documentation.
Web Application Developer at Universities of Canada in Egypt
October 1, 2022 - October 13, 2025Defined and standardized development tools to meet business objectives and customer requirements. Provided application, database and system support; developed web applications using ASP.NET, SQL Server, PHP and MySQL. Built reports with SQL Server Report Builder. Managed Moodle, Ellucian Power Campus & D2L. Established Ryerson University Cairo branch website and the UofCanada main website using WordPress with HTML/CSS customization.
Service Point Advisor at DHL Express
October 1, 2019 - October 13, 2025Advised customers at service points, addressed inquiries, processed shipments, and supported operations and data entry.
Social Media Marketing at Canadian International College
May 1, 2019 - October 13, 2025Managed social media campaigns, created engaging content, tracked analytics, and supported digital marketing initiatives.
Quality Assurance Specialist at Canadian International College
December 31, 2018 - October 13, 2025Performed QA across educational software and platforms, designed and executed test cases, reported defects, and supported quality improvement efforts.
IT Project Coordinator & Senior Application Support (Acting Lead) at Universities of Canada in Egypt
October 1, 2024 - PresentLead for a development team, overseeing project delivery and ensuring alignment with goals, deadlines, and quality standards. Provide technical guidance and mentoring to junior and mid-level developers. Lead daily stand-ups, sprint planning, and code reviews in an agile environment. Foster a collaborative, high-performance team culture. Manage project timelines, allocate tasks, and monitor progress to ensure successful delivery. Coordinate with QA, product management, and other departments to ensure smooth development workflows.
Application Support Officer at The Knowledge Hub Universities
September 1, 2024 - October 13, 2025Accountable for the organization’s applications start-to-end process. Collaborate with IT teams to set specifications for new applications. Troubleshoot and debug issues, evaluate and update existing applications, and develop technical documents. Manage ticketing system and maintain a knowledge base of queries and resolutions. Coordinate IT projects with vendors and internal teams, participate in planning, testing, and implementation, and provide technical trainings and stakeholder support. Design reports and dashboards in Power BI and assist with system integrations.
Web Application Developer at Universities of Canada in Egypt
October 1, 2022 - October 13, 2025Core team member in defining and standardizing technology tools to meet business objectives. Provide application, database, and system support; develop web applications using ASP.NET, SQL, SQL Server, PHP, and MySQL. Build reports with SQL Server Report Builder. Manage education systems (Moodle, Ellucian PowerCampus, D2L). Established Ryerson University Cairo branch website and UofCanada main website using WordPress with HTML/CSS edits.
Service Point Advisor at DHL Express
October 1, 2019 - October 13, 2025Provided service point operations and customer support for shipments, tracking, and documentation; collaborated with logistics teams to optimize service flows.
Social Media Marketing at Canadian International College
May 1, 2019 - October 13, 2025Managed social media marketing activities to enhance online presence and engagement.
Quality Assurance Specialist at Canadian International College
December 1, 2018 - October 13, 2025Ensured quality across software and system deployments, contributed to test plans and validation activities.
IT Project Coordinator & Senior Application Support (Acting Lead) at Universities of Canada in Egypt
October 1, 2024 - PresentLead for a development team, overseeing project delivery and ensuring alignment with goals, deadlines, and quality standards. Provide technical guidance and mentoring to junior and mid-level developers. Lead daily stand-ups, sprint planning, and code reviews in an agile environment. Foster a collaborative, high-performance culture. Manage timelines, allocate tasks, and monitor progress. Coordinate with QA and product management to ensure smooth development workflows.
Application Support Officer at The Knowledge Hub Universities
September 30, 2024 - October 13, 2025End-to-end management of the organization’s applications. Define specifications for new applications, troubleshoot and debug issues, reprogram and add features, and develop technical documents. Maintain a ticketing system and a comprehensive database of queries and resolutions. Coordinate IT projects with vendors and internal teams, participate in planning, testing, and implementation, and provide technical trainings and stakeholder support. Design reports and dashboards in Power BI and assist with system integrations and IT policy compliance.
Web Application Developer at Universities of Canada in Egypt
October 1, 2022 - October 13, 2025Core team member defining and standardizing technology tools to meet objectives. Provided application, database, and system support, developing web applications using ASP.NET, SQL, SQL Server, PHP and MySQL. Built reports with SQL Server Report Builder. Managed education systems (Moodle, Ellucian Power Campus & D2L). Established Ryerson University Cairo branch website and UofCanada main site using WordPress with HTML/CSS edits.
Service Point Advisor at DHL Express
October 31, 2019 - October 13, 2025Handled service point operations and customer interactions at DHL Express.
Social Media Marketing at Canadian International College
May 31, 2019 - October 13, 2025Managed social media marketing activities for the college.
Quality Assurance Specialist at Canadian International College
December 31, 2018 - October 13, 2025Performed quality assurance activities to support software testing and process improvements.
IT Project Coordinator & Senior Application Support (Acting Lead) at Universities of Canada in Egypt
October 1, 2024 - PresentLead development team, oversee project delivery, provide technical guidance and mentoring to junior and mid-level developers. Manage daily stand-ups, sprint planning and code reviews in an agile environment, fostering a collaborative, high-performance team culture. Coordinate with QA and product management to ensure smooth workflows and align with project goals and deadlines. Manage project timelines, allocate tasks, and monitor progress to ensure successful delivery.
Application Support Officer at The Knowledge Hub Universities
September 1, 2024 - October 13, 2025Accountable for end-to-end application processes. Collaborated with IT professionals to set specifications for new applications, troubleshoot issues, reprogram and add features, and develop comprehensive technical documentation. Managed ticketing system, coordinated IT projects with vendors and internal teams, and provided end-user trainings and technical support; designed Power BI reports and dashboards; assisted with system integrations and ensured IT policy compliance.
Web Application Developer at Universities of Canada in Egypt
October 1, 2022 - October 13, 2025Provided application, database and system support to clients and developed web applications using ASP.NET, SQL, PHP; built reports with SQL Server Reporting Services (SSRS). Managed Moodle, Ellucian Power Campus and D2L education systems; established Ryerson University Cairo branch website and the UofCanada main site using WordPress with HTML/CSS editing.
Service Point Advisor at DHL Express
October 1, 2019 - October 13, 2025Delivered customer service and service point support; handled inquiries, assisted operations and ensured smooth service delivery.
Social Media Marketing at Canadian International College
May 1, 2019 - October 13, 2025Managed social media marketing activities, content planning and engagement strategies to support brand and program promotion.
Quality Assurance Specialist at Canadian International College
December 1, 2018 - October 13, 2025Performed quality assurance activities, ensuring software and processes met specified requirements and quality standards; contributed to process improvements.
IT Project Coordinator & Senior Application Support (Acting lead) at Universities of Canada in Egypt
October 1, 2024 - PresentLead a development team to ensure project delivery aligns with goals, deadlines, and quality standards. Provide technical guidance and mentoring to junior/mid-level developers. Manage daily stand-ups, sprint planning, and code reviews in an agile environment. Foster a collaborative, high-performance team culture. Coordinate with QA and product management to ensure smooth workflows. Oversee timelines, task allocation, and progress tracking for successful delivery.
Application Support Officer at The Knowledge Hub Universities
September 1, 2024 - October 13, 2025Accountable for end-to-end applications processes. Set specifications for new applications with a team. Troubleshoot, debug, and enhance existing applications. Develop technical documents and handbooks detailing design and code. Maintain ticketing system and ensure a comprehensive query/resolution database. Manage IT projects with vendors and internal teams and participate in planning, testing, and implementation phases. Provide technical support and training to staff and faculty. Design reports and dashboards in Power BI and support student system access. Maintain documentation and assist with system integrations and vendor alignment.
Web Application Developer at Universities of Canada in Egypt
October 1, 2022 - October 13, 2025Defined and standardized development tools within the team to meet business objectives. Provided application, database, and system support; developed web applications using ASP.NET, SQL, SQL Server, PHP, and MySQL. Built reports using Microsoft SQL Server Reporting (Power BI/SSRS alignment). Managed education systems (Moodle, Ellucian Power Campus & D2L). Established official university websites (Ryerson Cairo branch and UofCanada main site via WordPress with HTML/CSS edits).
Service Point Advisor at DHL EXPRESS
October 1, 2019 - October 13, 2025Handled customer service inquiries at service points, ensuring efficient issue resolution and service delivery.
Social Media Marketing at Canadian International College
May 1, 2019 - October 13, 2025Managed social media presence and produced content to support marketing objectives.
Quality Assurance Specialist at Canadian International College
December 1, 2018 - October 13, 2025Ensured quality standards across IT and education-related projects, contributing to process improvements and test planning.
Education
Bachelor’s degree in Information Technology at Canadian International College
January 11, 2030 - January 1, 2019Bachelor’s degree in Information Technology at Canadian International College
January 11, 2030 - January 1, 2019Bachelor’s degree in Information Technology at Canadian International College
January 1, 2019 - December 31, 2019Bachelor's degree in Information Technology at Canadian International College
January 11, 2030 - January 1, 2019Bachelor's degree in Information Technology at Canadian International College
January 11, 2030 - January 1, 2019Qualifications
Industry Experience
Software & Internet, Education, Professional Services, Media & Entertainment, Other, Transportation & Logistics, Government, Computers & Electronics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Developer
We have the best developer experts on Twine. Hire a developer today.