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Hi there! I’m Roland Richards, a certified Apple Technician with ACMT and ACiT certifications and extensive hands-on repair and support experience at Apple and in the field. I excel at hardware and software troubleshooting, documenting technical issues clearly, and improving repair room efficiency through LEAN principles. I also leverage strong interpersonal skills to educate customers and colleagues, helping to restore confidence in Apple products and services. Beyond tech, I’m a lifelong musician and producer who has toured internationally, arranged and directed ensembles, and co-produced chart-topping tracks. I bring creativity, collaboration, and a proactive problem-solving mindset to every project, whether repairing devices or producing music.…Hi there! I’m Roland Richards, a certified Apple Technician with ACMT and ACiT certifications and extensive hands-on repair and support experience at Apple and in the field. I excel at hardware and software troubleshooting, documenting technical issues clearly, and improving repair room efficiency through LEAN principles. I also leverage strong interpersonal skills to educate customers and colleagues, helping to restore confidence in Apple products and services. Beyond tech, I’m a lifelong musician and producer who has toured internationally, arranged and directed ensembles, and co-produced chart-topping tracks. I bring creativity, collaboration, and a proactive problem-solving mindset to every project, whether repairing devices or producing music.

Roland Richards

Mixing Engineer, Music Producer, Audio Engineer

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Hi there! I’m Roland Richards, a certified Apple Technician with ACMT and ACiT certifications and extensive hands-on repair and support experience at Apple and in the field. I excel at hardware and software troubleshooting, documenting technical issues clearly, and improving repair room efficiency through LEAN principles. I also leverage strong interpersonal skills to educate customers and colleagues, helping to restore confidence in Apple products and services. Beyond tech, I’m a lifelong musician and producer who has toured internationally, arranged and directed ensembles, and co-produced chart-topping tracks. I bring creativity, collaboration, and a proactive problem-solving mindset to every project, whether repairing devices or producing music.…Hi there! I’m Roland Richards, a certified Apple Technician with ACMT and ACiT certifications and extensive hands-on repair and support experience at Apple and in the field. I excel at hardware and software troubleshooting, documenting technical issues clearly, and improving repair room efficiency through LEAN principles. I also leverage strong interpersonal skills to educate customers and colleagues, helping to restore confidence in Apple products and services. Beyond tech, I’m a lifelong musician and producer who has toured internationally, arranged and directed ensembles, and co-produced chart-topping tracks. I bring creativity, collaboration, and a proactive problem-solving mindset to every project, whether repairing devices or producing music.

Available to hire

Hi there! I’m Roland Richards, a certified Apple Technician with ACMT and ACiT certifications and extensive hands-on repair and support experience at Apple and in the field. I excel at hardware and software troubleshooting, documenting technical issues clearly, and improving repair room efficiency through LEAN principles. I also leverage strong interpersonal skills to educate customers and colleagues, helping to restore confidence in Apple products and services.

Beyond tech, I’m a lifelong musician and producer who has toured internationally, arranged and directed ensembles, and co-produced chart-topping tracks. I bring creativity, collaboration, and a proactive problem-solving mindset to every project, whether repairing devices or producing music.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

French

Intermediate

Work Experience

Mac Genius at Apple Inc.

January 1, 2022 - September 20, 2025

Interact with customers at the Genius Bar to diagnose and repair Mac computers, iPads, iPhones, iPods, and other Apple devices. Perform hardware and software troubleshooting across macOS and iOS, restore customer confidence, and manage repair workflows under tight deadlines. Create concise documentation of technical issues, implement LEAN principles to optimize the repair room, and train new staff. Lead data transfers for new computers and provide online tech support as an Apple At Home Advisor. Guide customers on Apple services and software (including mail clients such as Apple and Microsoft Outlook) and perform re-imaging and OS updates as needed.

Cargo Loader at UPS

January 1, 2007 - September 20, 2025

Loaded and unloaded UPS cargo planes at Newark Airport, contributing to efficient operations and safe handling of packages.

Touring Musician at Self-Employed / Roland Richards

January 1, 2006 - Present

Touring clubs and festivals in Europe; working on a ragga house album project.

Music Producer / Singer / Co-Writer at Yves Larock (Zookey collaboration)

December 31, 2005 - September 18, 2025

Wrote, sang and co-produced the hit single "Zookey (Lift Your Leg Up)"; Bob Sinclar remix featured on the Africanism compilation and licensed globally.

Singer/Co-Producer/Writer at Yves Larock collaboration

December 31, 2005 - September 18, 2025

Wrote, sang and co-produced "Zookey (Lift Your Leg Up)"; Bob Sinclar remix topped dance charts internationally.

Singer / Co-Producer at Yves Larock / Zookey Project

December 31, 2005 - September 18, 2025

Wrote, sang and co-produced the single Zookey (Lift Your Leg Up); remix by Bob Sinclar licensed globally.

Music Producer / Songwriter at Yves Larock collaboration

December 31, 2005 - September 18, 2025

Wrote, sang and co-produced 'Zookey (Lift Your Leg Up)' (2005); Bob Sinclar remix for the Africanism compilation topped dance charts internationally.

Music Producer / Songwriter / Singer at Yves Larock (collaboration)

January 1, 2005 - Present

Wrote, sang and co-produced with Yves Larock the chart-topping Zookey (Lift Your Leg Up); Bob Sinclar remix for Africanism topped dance charts across Europe, Asia and Africa.

Songwriter / Music Producer / Vocalist at Yves Larock collaboration — Zookey Lift Your Leg Up

January 1, 2005 - Present

Wrote, sang and co-produced the number one hit 'Zookey (Lift Your Leg Up)' with Yves Larock; Bob Sinclar's remix for the 'Africanism' compilation topped dance charts worldwide.

Co-producer / Singer at Yves Larock project (Zookey Lift Your Leg Up)

January 1, 2005 - Present

Wrote, sang and co-produced the hit single Zookey (Lift Your Leg Up); remix by Bob Sinclar topped dance charts in Europe, Asia, and Africa and was licensed for numerous compilations worldwide.

Music Producer / Singer / Co-Producer at Yves Larock collaboration

January 1, 2005 - Present

Wrote, sang and co-produced 'Zookey (Lift Your Leg Up)' with Yves Larock; Bob Sinclar remix for Africanism topped dance charts worldwide.

Musician/Producer/Performer at Worldwide

January 1, 1981 - Present

Started musical career as a trumpeter touring with Arrow; Arranger/Director/Stage Manager for the Multinational Force Band; performed with The Verdict at various corporate events including NFL Owners Meetings; wrote, performed, and co-produced with Yves Larock on the track 'Zookey (Lift our Leg Up)' which enjoyed chart success; produced and engineered works for multiple artists including Arrow, Lady Saw, Red Fox, Salt & Pepa, Mob Deep, Inspector Deck of Wu-Tang, and Rick Ross.