I am a bilingual professional with over 15 years of experience spanning program coordination, educational leadership, instructional design, and hands-on digital projects. I have a proven track record delivering improvements in performance metrics and optimizing cross-functional communications across large public and private educational initiatives and digital campaigns. I am pursuing an M.S. in Digital Marketing at Western Governors University (expected 2027) and participating in the WGU x HubSpot AI Foundations Bootcamp. I bring strong organizational leadership, stakeholder management, and a commitment to operational excellence, with a focus on intercultural communication and curriculum development.

Yazmin Santos

I am a bilingual professional with over 15 years of experience spanning program coordination, educational leadership, instructional design, and hands-on digital projects. I have a proven track record delivering improvements in performance metrics and optimizing cross-functional communications across large public and private educational initiatives and digital campaigns. I am pursuing an M.S. in Digital Marketing at Western Governors University (expected 2027) and participating in the WGU x HubSpot AI Foundations Bootcamp. I bring strong organizational leadership, stakeholder management, and a commitment to operational excellence, with a focus on intercultural communication and curriculum development.

Available to hire

I am a bilingual professional with over 15 years of experience spanning program coordination, educational leadership, instructional design, and hands-on digital projects. I have a proven track record delivering improvements in performance metrics and optimizing cross-functional communications across large public and private educational initiatives and digital campaigns.

I am pursuing an M.S. in Digital Marketing at Western Governors University (expected 2027) and participating in the WGU x HubSpot AI Foundations Bootcamp. I bring strong organizational leadership, stakeholder management, and a commitment to operational excellence, with a focus on intercultural communication and curriculum development.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Spanish; Castilian
Fluent

Work Experience

E-Commerce Specialist & Content Creator at Road Nesters
January 1, 2024 - Present
Founded and managed an independent print-on-demand e-commerce brand focused on the outdoor, camping, and RV lifestyle market. Designed and launched over 400 unique product graphics with advanced Canva, ensuring brand alignment across apparel, mugs, and home decor. Managed end-to-end e-commerce logistics across Etsy, Redbubble, and TeePublic with base SEO, keyword research, and pricing frameworks. Created targeted social media content on Instagram and Pinterest to establish a digital presence and engage audiences. Integrated AI productivity tools (ChatGPT, Gemini) to streamline product descriptions, tag fields, and organize keyword variations.
Bilingual Interpreter (Professional Training Stage) at Kelly / LanguageLine Solutions
January 1, 2026 - Present
Completed an intensive bilingual interpretation certification focusing on real-time English–Spanish communication and privacy standards. Maintained confidentiality, HIPAA compliance, precise note-taking, and professional communication under high-volume conditions. Developed rapid information processing and message accuracy in fast-paced customer environments.
Project Lead – Bilingualism Program Coordination at Educar Futuro (Contracted by State of Cundinamarca)
January 1, 2022 - December 31, 2024
Directed a government-contracted regional bilingual education initiative across municipal schools, coordinating administrators, teachers, and public entities. Modernized core curriculum and rolled out interactive learning solutions, achieving 25% growth in language proficiency and a 57% increase in standardized evaluation scores. Authored digital-first training materials and immersive workshops, expanding resource adoption. Managed day-to-day LMS operations, tracked KPIs, and produced progress reports for stakeholders.
English Instructor & Instructional Designer at Kuepa Institute
January 1, 2021 - December 31, 2022
Delivered blended and digital-first language instruction to 2,200+ adult learners, applying modern pedagogical methods to meet workplace skill needs. Implemented targeted instructional supports resulting in a 63% increase in student competency benchmarks and course completion. Collaborated with corporate and government entities to align curricula with regional workforce requirements.
Program Coordinator & Institutional Educator at Ministry of National Defense – Military School (Civilian Appointment)
January 1, 2009 - December 31, 2021
Managed bilingual programs and curriculum tracking for 500+ students over 11 years. Reorganized curricula leading to a 35% increase in language proficiencies and an 84% improvement in bilingual communication metrics. Planned professional development for faculty with a focus on ed-tech and administrative systems. Prepared operational reports, compliance records, and budget evaluations.

Education

Master of Science (M.S.) in Digital Marketing at Western Governors University (WGU)
January 11, 2030 - January 1, 2027
Master of Education (M.Ed.) in Educational Technology & Digital Competencies at International University of La Rioja (UNIR)
January 11, 2030 - June 3, 2026
Bachelor of Arts (B.A.) in Modern Languages (English / Spanish) at Francisco José de Caldas District University
January 11, 2030 - June 3, 2026

Qualifications

AI Foundations Bootcamp – WGU x HubSpot
January 1, 2026 - June 3, 2026
Spanish Medical & Customer Service Interpretation Training – Kelly / LanguageLine Solutions
January 1, 2026 - June 3, 2026
Professional Certificate in E-Learning and Gamification – International University of La Rioja (UNIR)
January 11, 2030 - June 3, 2026
In-Service English Teaching Certificate (CISELT) – British Council, Bogotá, Colombia
January 11, 2030 - June 3, 2026
International Language Training Program (ESL) – Vancouver English Center, Canada
January 11, 2030 - June 3, 2026

Industry Experience

Education, Government, Software & Internet, Media & Entertainment, Professional Services