Available to hire
Hi, I’m Yeshuwah Idonuagbe. I’m a versatile, detail-oriented professional with hands-on experience in social media management, appointment setting, customer experience, administration, and sales. I’ve helped teams boost online presence, optimize workflows, and convert leads into customers using tools like HubSpot, Zendesk, Hootsuite, and Canva. I’m passionate about delivering excellent service, building communities online, and turning data into actionable insights.
I thrive in fast-paced digital environments, enjoy collaborating with cross-functional teams, and take pride in maintaining clear communication and high accuracy across projects. Whether writing compelling content, transcribing materials, or coordinating schedules, I aim to add value and drive measurable results.
Experience Level
Language
English
Fluent
Work Experience
Customer Experience Specialist & Sales Executive at Hunter Performance USA
January 1, 2024 - October 29, 2025Scheduled and managed client appointments, provided accurate product information, conducted sales activities, and maintained professionalism in all interactions. Promoted to Sales Closer within one month.
Sales Agent at Affordable rent to own USA
December 1, 2024 - December 1, 2024Engaged with clients to understand home ownership needs, educated them on programs, and matched them with properties. Worked to exceed sales targets.
Office Administrator/Personal Assistant at The World Overcomer’s Church
December 1, 2023 - December 1, 2023Supervised day-to-day activities, provided solutions to problems, worked closely with the head pastor, managed church's social media pages, and connected with church members.
Voice Over Artist at Freelance
January 1, 2020 - October 29, 2025Performed voiceover work for commercials and audiobooks, delivering clear and engaging audio.
Singer at Freelance
January 1, 2019 - October 29, 2025Provided singing services for movie scores and served as a backup vocalist.
Social Media Manager at Healing Power and Outreach Ministry Inc
December 1, 2023 - December 1, 2023Managed Facebook page, developed and implemented strategies to increase brand awareness, and engaged with followers.
Transcriptionist at Freelance
December 1, 2023 - December 1, 2023Accurately transcribed speech to text and vice versa for various clients.
Call Agent/Customer Service Representative at YEEP
December 1, 2022 - December 1, 2022Informed customers about the Young Entrepreneurs Empowerment Project, addressing questions and concerns while providing solutions.
Customer Experience Specialist & Sales Executive at Hunter Performance USA
January 1, 2024 - November 2, 2025Scheduled and managed client appointments efficiently, provided accurate product information, and conducted sales activities to convert leads into loyal clients, maintaining professionalism in all interactions.
Sales Agent at Affordable Rent to Own USA
December 31, 2024 - December 31, 2024Engaged with prospective clients to understand their home ownership needs, educated clients on our rent-to-own programs, and matched them with suitable properties.
Office Administrator/ Personal Assistant (Part-time) at The World Overcomer's Church
December 31, 2023 - December 31, 2023Supervised daily office activities, provided administrative support to the head pastor, and managed church's social media pages.
Voice Over Artist (Freelance) at Self-employed
January 1, 2020 - November 2, 2025Provided voice over work for commercials and audiobooks, delivering quality audio output.
Social Media Manager at Healing Power and Outreach Ministry Inc
December 31, 2023 - December 31, 2023Managed social media pages, developed engaging content, and implemented strategies to increase brand awareness.
Call Agent/ Customer Service Representative at YEEP
December 31, 2022 - December 31, 2022Engaged with customers regarding young entrepreneurs' empowerment programs and provided solutions to inquiries.
Customer Experienced Specialist & Sales Executive at Hunter Performance USA
January 1, 2024 - November 5, 2025Scheduled and managed client appointments, provided accurate product information, and conducted sales activities to convert leads into loyal clients. Engaged with prospective clients through calls and maintained professionalism and customer satisfaction.
Sales Agent at Affordable Rent to Own USA
January 1, 2024 - November 5, 2025Engaged with clients to understand their home ownership needs and educated them about the rent-to-own programs while matching them with suitable properties.
Office Administrator/ Personal Assistant at The World Overcomer’s Church
December 1, 2023 - December 1, 2023Supervised day-to-day activities in the office, provided solutions to problems affecting church activities, and worked closely with the head pastor as his personal assistant.
Voice Over Artist (Freelance) at Self-Employed
January 1, 2020 - November 5, 2025Performed voice over work for commercials and audiobooks.
Singer (Freelance) at Self-Employed
January 1, 2019 - November 5, 2025Provided singing for movie scores and was a backup vocalist.
Transcriptionist (Freelance) at Self-Employed
January 1, 2019 - November 5, 2025Transcribed audio to text and text to audio accurately.
Call Agent/ Customer Service Representative at YEEP
December 1, 2022 - December 1, 2022Educated customers about the Young Entrepreneurs Empowerment Project and addressed their questions and complaints.
Customer Experienced Specialist & Sales Executive at Hunter Performance USA
January 1, 2024 - November 8, 2025Efficiently scheduled and managed client appointments while providing accurate product information. Engaged clients through calls and effectively converted leads into loyal customers. Promoted to Sales Closer within one month.
Office Administrator/ Personal Assistant at The World Overcomer's Church
December 31, 2023 - December 31, 2023Supervised daily office activities and provided solutions to enhance the church services. Assisted the head pastor and connected with church members.
Voice Over Artist at Freelance
January 1, 2020 - November 8, 2025Performed voice-over work for commercials and audiobooks, utilizing vocal skills to bring scripts to life.
Singer at Freelance
January 1, 2019 - November 8, 2025Provided vocals for movie scores and worked as a backup vocalist, contributing to various musical projects.
Transcriptionist at Freelance
January 1, 2019 - November 8, 2025Provided transcription services, converting audio to text and vice versa with high accuracy.
Appointment Setter, Customer Experience & Sales Executive at Hunter Performance USA (Remote)
January 1, 2024 - January 1, 2025Contacted leads through inbound/outbound calls and qualified them based on company criteria. Built rapport with prospects to understand their needs before booking them for consultations. Updated all prospect interactions, notes, and follow-up schedules in HubSpot CRM. Used Zendesk to track customer tickets, handle inquiries, and escalate complex issues. Provided exceptional customer experience by giving clear product information and resolving concerns professionally.
Social Media Manager at Healing Power & Outreach Ministry Inc., Baltimore, USA (Remote)
January 1, 2021 - January 1, 2024Managed and grew the ministry’s Facebook page using Hootsuite to schedule, plan and monitor digital content. Created engaging content (flyers, videos, announcements, devotionals) using Canva. Used platform analytics to track engagement rate, reach, impressions and optimize content strategy. Responded to followers to maintain engagement and build an online community. Prepared weekly digital performance reports highlighting growth patterns, audience behavior and content success.
Sales Agent at Affordable Rent-to-Own USA (Remote)
January 1, 2023 - January 1, 2024Educated clients about rent-to-own programs and helped them navigate eligibility requirements. Matched prospects with suitable homes based on preferences and financial readiness. Maintained detailed client notes and follow-ups in internal CRM tools to support conversions. Consistently met and surpassed monthly sales targets through strategic engagement and persistence.
Office Administrator & Personal Assistant (Part-Time) at The World Overcomer’s Church, Lagos, Nigeria
January 1, 2018 - January 1, 2023Managed daily administrative duties to ensure smooth office and church operations. Provided executive support to the head pastor, including schedule management, correspondence, and guest reception. Strengthened church membership engagement through communication reminders, welcome messages, and celebratory notifications. Managed church social media pages and created engaging content for events and announcements. Organized documents, filing systems, and improved record-keeping processes for easy retrieval. Transcribed sermons, meetings, and audio materials with precision and attention to detail.
Call Agent / Customer Service Representative at YEEP (Remote)
January 1, 2021 - January 1, 2022Used CRM tools to track participant data and responses. Provided customer information, answered inquiries, and handled complaints respectfully and professionally. Conducted follow-ups to ensure successful participation in the Empowerment Project.
Voice-Over Artist (Freelance) at Self-employed
January 1, 2020 - PresentProvided professional voice-overs for commercials, audiobooks, announcements, and online content.
Education
Bachelor's Degree at University of Ibadan
July 1, 2018 - December 1, 2023Online Course at Alison
February 1, 2022 - March 1, 2022Diploma at Nigerian Broadcast Academy
September 1, 2020 - December 1, 2020Bachelor's Degree at University of Ibadan
July 1, 2018 - December 31, 2023Online Course at Alison
February 1, 2022 - March 1, 2022Diploma at Nigerian Broadcast Academy
September 1, 2020 - December 31, 2020Bachelor's Degree at University of Ibadan
July 1, 2018 - December 1, 2023Online Course at Alison
February 1, 2022 - March 1, 2022Diploma at Nigerian Broadcast Academy
September 1, 2020 - December 1, 2020Bachelor's Degree at University of Ibadan
July 1, 2018 - December 1, 2023Diploma at Nigerian Broadcast Academy
September 1, 2020 - December 1, 2020Online Course at Alison
February 1, 2022 - March 1, 2022B.Sc. Economics at University of Ibadan
January 1, 2018 - January 1, 2023Diploma in Presenting at Nigerian Broadcast Academy, Lagos
January 1, 2020 - January 1, 2020Customer Service Training at Alison
January 1, 2022 - January 1, 2022Qualifications
Counselling
January 1, 2022 - October 29, 2025Counselling
January 1, 2022 - November 2, 2025Counselling
January 1, 2022 - November 5, 2025Counselling
January 1, 2022 - November 8, 2025Counselling - Life Coach Certification (ongoing)
January 1, 2022 - February 12, 2026Industry Experience
Media & Entertainment, Professional Services, Non-Profit Organization, Education, Retail, Other
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