Hi, I’m Yashica Huff—a detail-oriented Services Consultant focused on process optimization and project management to boost operational efficiency and client satisfaction. With over 5 years in high-volume customer service and a proven track record of successful implementations, I’m energized by technology solutions that meet client needs and drive results. I’ve worked in government and county offices delivering SOPs, cross-department collaboration, and accurate data handling, supported by a BS in Criminal Justice from Strayer University. I’m proficient in CRM systems, data entry, and stakeholder communication, and I enjoy turning complex problems into clear, actionable workflows that improve service delivery.

Yashica Huff

Hi, I’m Yashica Huff—a detail-oriented Services Consultant focused on process optimization and project management to boost operational efficiency and client satisfaction. With over 5 years in high-volume customer service and a proven track record of successful implementations, I’m energized by technology solutions that meet client needs and drive results. I’ve worked in government and county offices delivering SOPs, cross-department collaboration, and accurate data handling, supported by a BS in Criminal Justice from Strayer University. I’m proficient in CRM systems, data entry, and stakeholder communication, and I enjoy turning complex problems into clear, actionable workflows that improve service delivery.

Available to hire

Hi, I’m Yashica Huff—a detail-oriented Services Consultant focused on process optimization and project management to boost operational efficiency and client satisfaction. With over 5 years in high-volume customer service and a proven track record of successful implementations, I’m energized by technology solutions that meet client needs and drive results.

I’ve worked in government and county offices delivering SOPs, cross-department collaboration, and accurate data handling, supported by a BS in Criminal Justice from Strayer University. I’m proficient in CRM systems, data entry, and stakeholder communication, and I enjoy turning complex problems into clear, actionable workflows that improve service delivery.

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Language

French
Fluent

Work Experience

Administration Technician at Newton County Sheriff's Office
August 1, 2023 - February 1, 2025
GCIC certified operator; communicates information to deputies and updates GCIC system; prepares bonds for inmates after first appearance; handles inquiries from citizens; coordinates paperwork for inmate transportation; prepares documentation for first appearance proceedings and sends to county judges; communicates with judges and county clerks via email about upcoming proceedings; actively communicates active warrants; enters warrants into GCIC after hours; pre-books inmates with active warrants; manages weekend turn-ins.
Operations Support at Rockdale County Tax Commissioner’s Office
November 1, 2020 - July 1, 2023
Developed and communicated standard operating procedures to a team of 15; managed daily tasks; guided visitors to staff members and locations; contributed customer feedback to improve area operations; taught new employees important procedures; led routine operations and addressed unexpected challenges with decision-making and issuing knowledge; performed cash handling for property tax payments and reconciled cash at close; processed title work and managed in-house document workflows; supported annual property tax sales and exemptions.
Team Lead at Department of Driver Services
September 1, 2018 - April 1, 2020
Developed and communicated SOPs to a team of 13; managed daily tasks and supported business targets; guided visitors; shared customer feedback to improve operations; taught new employees essential procedures; led teams through routine operations and challenges with strong decision-making and licensing knowledge; maintained tracking of license activities in Excel; coordinated inter-department communication to meet customer needs.
Technical Support Chat Agent (Tier 2) at Progressive
February 1, 2024 - Present
Provided customer support via phone and live chat; resolved inquiries related to auto insurance policies; educated clients on coverage options; utilized CRM to track interactions and opportunities; achieved high customer satisfaction and first-contact resolution.
Technical Support Chat Agent (Tier 2) / Founder at Seasonal Turbo Tax
November 1, 2024 - April 1, 2025
Led chat-based technical support for Turbo Tax-related inquiries; documented customer interactions; trained new team members; managed high-volume chat workload and used CRM to track cases; contributed to product issue reporting with the development team.
Operations Support at Rockdale County Tax Collector's Office
November 1, 2020 - July 31, 2023
Developed and communicated standard operating procedures to a team of 15. Managed daily tasks, guided visitors to staff and locations with a warm approach, and contributed ideas to improve area operations. Taught new employees key procedures, handled cash and card transactions, processed title work, and maintained organized records. Coordinated annual property tax sales and supported diverse departmental needs, ensuring accurate and timely processing of property and personal property tax related activities.
Services Consultant (Phones) at Progressive Insurance
February 1, 2024 - Present
Provided remote customer service via phone, resolving inquiries and relaying policy information. Maintained CRM records, supported customer inquiries across channels, and contributed to overall customer satisfaction and issue resolution.
Technical Support Chat Agent (Tier2) - Founder at TurboTax (Seasonal)
November 1, 2024 - April 30, 2025
Delivered technical chat support for software issues, achieving high first-contact resolution. Created and maintained knowledge base, trained new team members, tracked customer interactions using CRM, and collaborated with development teams to address recurring issues during the seasonal period.

Education

Bachelor of Science in Criminal Justice at Strayer University
March 1, 2020 - September 1, 2024
Bachelor of Science in Criminal Justice at Strayer University
March 1, 2020 - September 1, 2024

Qualifications

GCIC Certified Operator
January 11, 2030 - January 14, 2026
GCIC Certified Operator
January 11, 2030 - January 14, 2026

Industry Experience

Government, Professional Services, Financial Services