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Hi, I’m Yashica Huff—a detail-oriented Services Consultant focused on process optimization and project management to boost operational efficiency and client satisfaction. With over 5 years in high-volume customer service and a proven track record of successful implementations, I’m energized by technology solutions that meet client needs and drive results. I’ve worked in government and county offices delivering SOPs, cross-department collaboration, and accurate data handling, supported by a BS in Criminal Justice from Strayer University. I’m proficient in CRM systems, data entry, and stakeholder communication, and I enjoy turning complex problems into clear, actionable workflows that improve service delivery.…Hi, I’m Yashica Huff—a detail-oriented Services Consultant focused on process optimization and project management to boost operational efficiency and client satisfaction. With over 5 years in high-volume customer service and a proven track record of successful implementations, I’m energized by technology solutions that meet client needs and drive results. I’ve worked in government and county offices delivering SOPs, cross-department collaboration, and accurate data handling, supported by a BS in Criminal Justice from Strayer University. I’m proficient in CRM systems, data entry, and stakeholder communication, and I enjoy turning complex problems into clear, actionable workflows that improve service delivery.

Yashica Huff

Project Manager, Content Producer, Content Creator, +4

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Hi, I’m Yashica Huff—a detail-oriented Services Consultant focused on process optimization and project management to boost operational efficiency and client satisfaction. With over 5 years in high-volume customer service and a proven track record of successful implementations, I’m energized by technology solutions that meet client needs and drive results. I’ve worked in government and county offices delivering SOPs, cross-department collaboration, and accurate data handling, supported by a BS in Criminal Justice from Strayer University. I’m proficient in CRM systems, data entry, and stakeholder communication, and I enjoy turning complex problems into clear, actionable workflows that improve service delivery.…Hi, I’m Yashica Huff—a detail-oriented Services Consultant focused on process optimization and project management to boost operational efficiency and client satisfaction. With over 5 years in high-volume customer service and a proven track record of successful implementations, I’m energized by technology solutions that meet client needs and drive results. I’ve worked in government and county offices delivering SOPs, cross-department collaboration, and accurate data handling, supported by a BS in Criminal Justice from Strayer University. I’m proficient in CRM systems, data entry, and stakeholder communication, and I enjoy turning complex problems into clear, actionable workflows that improve service delivery.

Available to hire

Hi, I’m Yashica Huff—a detail-oriented Services Consultant focused on process optimization and project management to boost operational efficiency and client satisfaction. With over 5 years in high-volume customer service and a proven track record of successful implementations, I’m energized by technology solutions that meet client needs and drive results.

I’ve worked in government and county offices delivering SOPs, cross-department collaboration, and accurate data handling, supported by a BS in Criminal Justice from Strayer University. I’m proficient in CRM systems, data entry, and stakeholder communication, and I enjoy turning complex problems into clear, actionable workflows that improve service delivery.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

French

Fluent

Work Experience

Administration Technician at Newton County Sheriff's Office

August 1, 2023 - February 1, 2025

GCIC certified operator; communicates information to deputies and updates GCIC system; prepares bonds for inmates after first appearance; handles inquiries from citizens; coordinates paperwork for inmate transportation; prepares documentation for first appearance proceedings and sends to county judges; communicates with judges and county clerks via email about upcoming proceedings; actively communicates active warrants; enters warrants into GCIC after hours; pre-books inmates with active warrants; manages weekend turn-ins.

Operations Support at Rockdale County Tax Commissioner’s Office

November 1, 2020 - July 1, 2023

Developed and communicated standard operating procedures to a team of 15; managed daily tasks; guided visitors to staff members and locations; contributed customer feedback to improve area operations; taught new employees important procedures; led routine operations and addressed unexpected challenges with decision-making and issuing knowledge; performed cash handling for property tax payments and reconciled cash at close; processed title work and managed in-house document workflows; supported annual property tax sales and exemptions.

Team Lead at Department of Driver Services

September 1, 2018 - April 1, 2020

Developed and communicated SOPs to a team of 13; managed daily tasks and supported business targets; guided visitors; shared customer feedback to improve operations; taught new employees essential procedures; led teams through routine operations and challenges with strong decision-making and licensing knowledge; maintained tracking of license activities in Excel; coordinated inter-department communication to meet customer needs.

Technical Support Chat Agent (Tier 2) at Progressive

February 1, 2024 - Present

Provided customer support via phone and live chat; resolved inquiries related to auto insurance policies; educated clients on coverage options; utilized CRM to track interactions and opportunities; achieved high customer satisfaction and first-contact resolution.

Technical Support Chat Agent (Tier 2) / Founder at Seasonal Turbo Tax

November 1, 2024 - April 1, 2025

Led chat-based technical support for Turbo Tax-related inquiries; documented customer interactions; trained new team members; managed high-volume chat workload and used CRM to track cases; contributed to product issue reporting with the development team.

Operations Support at Rockdale County Tax Collector's Office

November 1, 2020 - July 31, 2023

Developed and communicated standard operating procedures to a team of 15. Managed daily tasks, guided visitors to staff and locations with a warm approach, and contributed ideas to improve area operations. Taught new employees key procedures, handled cash and card transactions, processed title work, and maintained organized records. Coordinated annual property tax sales and supported diverse departmental needs, ensuring accurate and timely processing of property and personal property tax related activities.

Services Consultant (Phones) at Progressive Insurance

February 1, 2024 - Present

Provided remote customer service via phone, resolving inquiries and relaying policy information. Maintained CRM records, supported customer inquiries across channels, and contributed to overall customer satisfaction and issue resolution.

Technical Support Chat Agent (Tier2) - Founder at TurboTax (Seasonal)

November 1, 2024 - April 30, 2025

Delivered technical chat support for software issues, achieving high first-contact resolution. Created and maintained knowledge base, trained new team members, tracked customer interactions using CRM, and collaborated with development teams to address recurring issues during the seasonal period.