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I'm Yoisy Rodriguez Perez, a creative and detail-oriented social media and customer support professional with experience across content creation, digital communication, and community engagement. I excel at managing social media platforms, producing short-form video content, supporting marketing campaigns, and growing online engagement on Instagram, TikTok, and Facebook. I'm passionate about branding, storytelling, and aesthetics, and I love helping brands grow through thoughtful, creative digital strategies. I thrive in fast-paced environments, collaborating with partners and teams to deliver engaging content and exceptional customer experiences.…I'm Yoisy Rodriguez Perez, a creative and detail-oriented social media and customer support professional with experience across content creation, digital communication, and community engagement. I excel at managing social media platforms, producing short-form video content, supporting marketing campaigns, and growing online engagement on Instagram, TikTok, and Facebook. I'm passionate about branding, storytelling, and aesthetics, and I love helping brands grow through thoughtful, creative digital strategies. I thrive in fast-paced environments, collaborating with partners and teams to deliver engaging content and exceptional customer experiences.

Yoisy Rodriguez Perez

Content Creator, Content Strategist, Community Manager, +2

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I'm Yoisy Rodriguez Perez, a creative and detail-oriented social media and customer support professional with experience across content creation, digital communication, and community engagement. I excel at managing social media platforms, producing short-form video content, supporting marketing campaigns, and growing online engagement on Instagram, TikTok, and Facebook. I'm passionate about branding, storytelling, and aesthetics, and I love helping brands grow through thoughtful, creative digital strategies. I thrive in fast-paced environments, collaborating with partners and teams to deliver engaging content and exceptional customer experiences.…I'm Yoisy Rodriguez Perez, a creative and detail-oriented social media and customer support professional with experience across content creation, digital communication, and community engagement. I excel at managing social media platforms, producing short-form video content, supporting marketing campaigns, and growing online engagement on Instagram, TikTok, and Facebook. I'm passionate about branding, storytelling, and aesthetics, and I love helping brands grow through thoughtful, creative digital strategies. I thrive in fast-paced environments, collaborating with partners and teams to deliver engaging content and exceptional customer experiences.

Available to hire

I’m Yoisy Rodriguez Perez, a creative and detail-oriented social media and customer support professional with experience across content creation, digital communication, and community engagement. I excel at managing social media platforms, producing short-form video content, supporting marketing campaigns, and growing online engagement on Instagram, TikTok, and Facebook.

I’m passionate about branding, storytelling, and aesthetics, and I love helping brands grow through thoughtful, creative digital strategies. I thrive in fast-paced environments, collaborating with partners and teams to deliver engaging content and exceptional customer experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

French

Beginner

Work Experience

Social Media & Marketing Coordinator at Americanos Magazine

September 1, 2024 - May 1, 2026

Supported social media campaigns and digital marketing initiatives for a multicultural magazine brand. Assisted with Instagram, TikTok, and Facebook content planning and community engagement. Collaborated on promotional campaigns, branded content, and audience growth strategies. Coordinated communication with local businesses, collaborators, and community partners. Assisted with content creation, captions, scheduling, and digital campaign organization. Supported events, partnerships, and audience engagement initiatives in fast-paced environments.

Customer Service Representative at TD Bank

April 1, 2023 - August 1, 2024

Provided bilingual customer support through phone and digital channels. Assisted clients with account navigation, login support, documentation requests, and general service inquiries. Resolved customer concerns using critical thinking and problem-solving skills in a fast-paced environment. Educated customers on digital tools and self-service platforms to improve customer experience. Managed multiple systems simultaneously while maintaining accuracy, professionalism, and attention to detail. Delivered empathetic and professional service while handling sensitive customer situations.

Social Media Specialist at Telecommunications Company

May 1, 2020 - December 1, 2022

Managed customer communication across digital platforms and support channels. Resolved customer inquiries efficiently while maintaining high service standards. Maintained accurate records of customer interactions and service requests.