Yoisy Rodriguez Perez

Supported social media campaigns and digital marketing initiatives for a multicultural magazine brand. Assisted with Instagram, TikTok, and Facebook content planning and community engagement. Collaborated on promotional campaigns, branded content, and audience growth strategies. Coordinated communication with local businesses, collaborators, and community partners. Assisted with content creation, captions, scheduling, and digital campaign organization. Supported events, partnerships, and audience engagement initiatives in fast-paced environments.

Provided bilingual customer support through phone and digital channels. Assisted clients with account navigation, login support, documentation requests, and general service inquiries. Resolved customer concerns using critical thinking and problem-solving skills in a fast-paced environment. Educated customers on digital tools and self-service platforms to improve customer experience. Managed multiple systems simultaneously while maintaining accuracy, professionalism, and attention to detail. Delivered empathetic and professional service while handling sensitive customer situations.

Managed customer communication across digital platforms and support channels. Resolved customer inquiries efficiently while maintaining high service standards. Maintained accurate records of customer interactions and service requests.