I am an enthusiastic professional with a passion for customer service and digital design. My experience spans across luxury hotels and international dining venues, where I've honed my skills in guest relations and visual communication. I am eager to bring my creativity and professionalism to new opportunities in enhancing customer experiences and crafting innovative digital solutions.…

Yosra Elmathlouthi

I am an enthusiastic professional with a passion for customer service and digital design. My experience spans across luxury hotels and international dining venues, where I've honed my skills in guest relations and visual communication. I am eager to bring my creativity and professionalism to new opportunities in enhancing customer experiences and crafting innovative digital solutions.…

Available to hire

I am an enthusiastic professional with a passion for customer service and digital design. My experience spans across luxury hotels and international dining venues, where I’ve honed my skills in guest relations and visual communication. I am eager to bring my creativity and professionalism to new opportunities in enhancing customer experiences and crafting innovative digital solutions.

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Language

Arabic
Fluent
French
Advanced
English
Advanced

Work Experience

Community Manager at Mamasy Shop, Souissi
September 1, 2022 - November 6, 2025
Managed social media accounts and crafted engaging content to enhance brand visibility and customer interaction.
Graphic Designer at Movepink Resort
October 1, 2023 - October 1, 2023
Designed visual materials for branding and promotional purposes, contributing to an improved marketing strategy.
Restaurant Hostess at Various Restaurants
April 1, 2022 - April 1, 2022
Greeted and seated guests, managed reservations, and ensured customer satisfaction in fast-paced environments.
Graphic Designer & Community Manager at Mamay Shop, Sousse
September 1, 2022 - November 6, 2025
In my role at Mamay Shop, I created visually appealing designs while managing community interactions and enhancing customer relationships. I focused on promoting brand loyalty and increasing engagement through effective digital marketing strategies.
Restaurant Hostess at Movelight Resort, Nabeul
May 1, 2024 - November 6, 2025
As a hostess, I was responsible for welcoming guests, managing reservations, and ensuring a pleasant dining experience. My role required strong interpersonal and organizational skills.
Graphic Designer & Community Manager at Matandy Shop
September 1, 2023 - November 24, 2025
In my role at Matandy Shop, I handle graphic design projects and manage community interactions. I focus on creating visually appealing content that engages customers and enhances brand identity.
Graphic Designer & Community Manager at Mamat Shop
September 1, 2023 - Present
As a Graphic Designer and Community Manager at Mamat Shop, I am responsible for creating engaging and visually appealing designs for various platforms, while also managing online community interactions to enhance customer engagement. My role includes collaborating with the marketing team to ensure a cohesive brand presence and working closely with clients to fulfill their design requests.
Graphic Designer & Community Manager at Mamaty Shop
September 1, 2023 - Present
In my role at Mamaty Shop, I design visual content for various platforms and manage our online community. I engage with our audience and create promotional materials that effectively communicate our brand values.
Graphic Designer & Community Manager at Mahmudy Shop
September 1, 2023 - Present
As a Graphic Designer and Community Manager, I handle branding and social media strategies while creating engaging visual content for our audience. My role allows me to connect with customers directly and enhance our online presence.
Graphic Designer & Community Manager at Mamaty Shop
September 1, 2025 - Present
Designed digital and print materials for social media and marketing campaigns. Managed social media accounts, boosting engagement and brand awareness. Created and scheduled content, ensuring consistent branding.
Restaurant Hostess at Movenpick Resort & Spa
May 1, 2024 - July 1, 2025
Worked across multiple restaurants including La Villa (French), Sandaf (Japanese), Pumo (Italian), and the main buffet. Welcomed and seated guests, managed reservations, and ensured smooth service operations.
Freelance Graphic & Digital Designer
March 1, 2023 - Present
Designed brand identities, marketing visuals, and user interfaces for clients. Managed social media content creation and digital marketing strategies.
Sales Assistant at Artisan Shopping Center
January 1, 2020 - December 1, 2020
Helped tourists choose Tunisian crafts and souvenirs. Provided product details and answered customer questions. Managed sales and kept the store clean and organized.

Education

Professional Technician Certificate In infographics design at Media formation
October 11, 2021 - July 20, 2023
Higher Technician Certificate In marketing and multimedia at College of paris
October 12, 2023 - July 11, 2025
BTS in Graphic Design at Institution
January 1, 2023 - November 24, 2025
BTS in Marketing at Institution
January 1, 2023 - December 22, 2025

Qualifications

BTS in Marketing and Multimedia
January 11, 2030 - November 6, 2025
BTS in Graphic Design
January 1, 2023 - January 11, 2026
BTS in Graphic Design
January 1, 2023 - January 11, 2026
BTS in Marketing and Digital Design
January 1, 2023 - January 11, 2026
BTS in Marketing and Multimedia
January 1, 2023 - January 1, 2025
BTP in Infographic design
January 1, 2021 - January 1, 2023

Industry Experience

Retail, Consumer Goods, Education, Travel & Hospitality
    paper Brand design Behance Link

    This is my portfolio https://www.behance.net/mthyosra showing my previous projects focuses on creating a cohesive and visually appealing identity for a client or brand. The project includes the design of a logo, promotional materials, and social media content to ensure consistent brand representation across different platforms. Key deliverables include:
    • Logo Design: Crafting a unique and memorable logo that reflects the brand’s personality and values.
    • Bag Design: Designing branded merchandise such as bags, integrating the logo and brand elements.
    • Flyer Design: Creating an engaging flyer for offline promotion, maintaining brand consistency.
    • Social Media Posts (2): Designing two visually compelling posts optimized for social media platforms.
    • Overall Branding: Ensuring all designs align with a unified color palette, typography, and brand style, reinforcing brand recognition and visual identity.

    The project demonstrates the ability to create a complete branding package that communicates the brand’s essence effectively to its audience.