Manual Tester at HCL Technologies

Designed, executed, and maintained comprehensive manual test cases for web and mobile applications; logged, tracked, and prioritized defects in JIRA; led database validation and SQL queries (MySQL/Oracle) to ensure data integrity; engaged in Agile Scrum ceremonies; performed exploratory and cross-browser testing; contributed to test automation exposure with Selenium and supported build integration using Azure DevOps for CI/CD.

Service Colleague at ASDA

Customer service and retail operations support.

Manual Tester at HCL Technologies

Designed, executed, and maintained comprehensive manual test cases for web and mobile applications, covering functional, regression, system, integration, and smoke testing to meet defined quality standards. Logged, tracked, and prioritized defects in JIRA, collaborating with developers and cross-functional teams to resolve issues and improve defect resolution timelines by 20% per sprint. Led database validation with MySQL/Oracle to ensure data integrity across modules; engaged in Agile ceremonies and supported UAT, delivering test plans and traceability matrices. Performed exploratory and cross-browser testing for high-visibility projects (e.g., Novartis website) and identified 15+ critical defects related to usability and WCAG compliance. Contributed to continuous improvement by collaborating on Selenium-based test automation and supporting Azure DevOps CI/CD.

Service Colleague at ASDA

Customer service professional delivering store support, assisting customers, handling inquiries, processing transactions, and contributing to smooth store operations in a UK retail environment.

Manual Tester at HCL Technologies

Designed, executed, and maintained comprehensive manual test cases for web and mobile applications, covering functional, regression, system, integration, and smoke testing to ensure high-quality releases. Logged, tracked, and prioritised defects in JIRA, collaborating with developers and cross-functional teams to resolve issues and improve defect resolution timelines by 20% per sprint. Led database validation with SQL queries (MySQL/Oracle) to identify data mismatches and ensure data integrity across modules. Participated in Agile Scrum ceremonies, supported UAT, and produced test documents such as test plans and traceability matrices to reduce requirement gaps. Conducted exploratory and cross-browser testing for high-visibility projects (e.g., Novartis website), detecting 15+ critical defects related to usability and accessibility, ensuring WCAG compliance. Contributed to continuous improvement by aligning with test automation using Selenium and supporting CI/CD integration via Azure

Service Colleague at ASDA

Provided customer service in a fast-paced retail environment, handling cash transactions, assisting customers, restocking shelves, and supporting store operations. Demonstrated strong communication, problem-solving, and teamwork, contributing to a positive shopping experience and operational efficiency during peak periods.

Manual Tester at HCL Technologies

Designed, executed, and maintained comprehensive manual test cases for web and mobile applications, ensuring coverage of functional, regression, system, integration, and smoke testing. Logged, tracked, and prioritised defects in JIRA by collaborating with developers and cross-functional teams to resolve issues, improving defect resolution timelines per sprint. Led database validation and SQL queries (MySQL/Oracle), identified data mismatches, and ensured integrity across multiple modules. Engaged in Agile Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives, while supporting UAT and creating test documentation such as test plans and traceability matrices. Performed exploratory and cross-browser testing for high-visibility projects, detecting defects and contributing to accessibility improvements. Contributed to continuous improvement initiatives by collaborating on test automation exposure with Selenium and supporting build integration efforts using Azure De

Service Colleague at ASDA

Customer service and store operations role, leveraging QA and process-improvement mindset to support teams and enhance customer experience.

Manual Tester at HCL Technologies

Designed, executed, and maintained comprehensive manual test cases for web and mobile applications, covering functional, regression, system, integration, and smoke testing. Logged, tracked, and prioritized defects in JIRA, collaborating with developers and cross-functional teams to resolve issues and improve defect resolution timelines. Led database validation and SQL queries (MySQL/Oracle) to identify data mismatches and ensure data integrity across multiple modules. Participated in Agile Scrum ceremonies, supported UAT, and created test documentation such as test plans and traceability matrices, reducing requirement gaps and improving QA sign-off efficiency. Conducted exploratory and cross-browser testing for high-visibility projects (e.g., Novartis website), detecting 15+ critical usability and accessibility defects to ensure WCAG compliance. Contributed to continuous improvement by collaborating on test automation exposure with Selenium and supporting build integration using Azure