I am a results-oriented customer service professional with seven months of inbound call handling experience, delivering fast, friendly, and effective service across multiple channels. I excel at accurately managing customer information, following up on inquiries and complaints, and maintaining positive client relationships, all while meeting service targets and contributing to service quality improvements. Beyond the call center, I have experience in CRM management, public relations, and hosting live social media sessions. I am pursuing Arabic language studies, which strengthens my communication skills and cross-cultural adaptability, and I enjoy learning new tools like Canva and Photoshop to enhance customer experiences.

YULIANA

I am a results-oriented customer service professional with seven months of inbound call handling experience, delivering fast, friendly, and effective service across multiple channels. I excel at accurately managing customer information, following up on inquiries and complaints, and maintaining positive client relationships, all while meeting service targets and contributing to service quality improvements. Beyond the call center, I have experience in CRM management, public relations, and hosting live social media sessions. I am pursuing Arabic language studies, which strengthens my communication skills and cross-cultural adaptability, and I enjoy learning new tools like Canva and Photoshop to enhance customer experiences.

Available to hire

I am a results-oriented customer service professional with seven months of inbound call handling experience, delivering fast, friendly, and effective service across multiple channels. I excel at accurately managing customer information, following up on inquiries and complaints, and maintaining positive client relationships, all while meeting service targets and contributing to service quality improvements.

Beyond the call center, I have experience in CRM management, public relations, and hosting live social media sessions. I am pursuing Arabic language studies, which strengthens my communication skills and cross-cultural adaptability, and I enjoy learning new tools like Canva and Photoshop to enhance customer experiences.

See more

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

Indonesian
Fluent
English
Intermediate
Arabic
Intermediate

Work Experience

Contact Center Agent at Shopee Indonesia
November 1, 2025 - November 1, 2025
Responded to inbound calls, live chats, and emails; explained payments, promotions, shipping, and return policies; identified customer issues and provided solutions; managed tickets per procedures and SLA; escalated cases to the appropriate teams as needed to ensure a positive customer experience.
Customer Relationship Manager at Herbanova
April 1, 2025 - April 1, 2025
Responded to customer questions via phone or chat; resolved issues quickly and efficiently; maintained good relationships and delivered a positive experience to build loyalty.
Host / TikTok Live Presenter (Part-time) at Eonnion
December 1, 2024 - December 1, 2024
Organized and hosted regular live streaming sessions on TikTok, prepared products for promotion, engaged with the audience, and presented products to encourage purchases.

Education

Bachelor at Sunan Kalijaga State Islamic University
January 1, 2017 - January 1, 2021
Bachelor at Sunan Kalijaga State Islamic University
January 1, 2022 - January 1, 2024

Qualifications

TOEFL
January 1, 2024 - November 8, 2025
Internship at Bayaasin.Inc
July 1, 2023 - October 1, 2023

Industry Experience

Education, Retail, Software & Internet, Media & Entertainment, Professional Services

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Hire a Data Collector

We have the best data collector experts on Twine. Hire a data collector in Yogyakarta today.