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I am a customer-focused professional with over three years of experience in client-facing healthcare and remote support roles. I bring strong communication and problem-solving skills to every interaction and am committed to maintaining confidentiality. I earned an Honours BSc in Psychology from the University of Toronto and have expanded my skill set with video editing training from Toronto Film School, aiming to combine healthcare know-how with storytelling and digital media.…I am a customer-focused professional with over three years of experience in client-facing healthcare and remote support roles. I bring strong communication and problem-solving skills to every interaction and am committed to maintaining confidentiality. I earned an Honours BSc in Psychology from the University of Toronto and have expanded my skill set with video editing training from Toronto Film School, aiming to combine healthcare know-how with storytelling and digital media.

Yuliya Stetsko

Video Editor, Content Producer, Content Creator, +2

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I am a customer-focused professional with over three years of experience in client-facing healthcare and remote support roles. I bring strong communication and problem-solving skills to every interaction and am committed to maintaining confidentiality. I earned an Honours BSc in Psychology from the University of Toronto and have expanded my skill set with video editing training from Toronto Film School, aiming to combine healthcare know-how with storytelling and digital media.…I am a customer-focused professional with over three years of experience in client-facing healthcare and remote support roles. I bring strong communication and problem-solving skills to every interaction and am committed to maintaining confidentiality. I earned an Honours BSc in Psychology from the University of Toronto and have expanded my skill set with video editing training from Toronto Film School, aiming to combine healthcare know-how with storytelling and digital media.

Available to hire

I am a customer-focused professional with over three years of experience in client-facing healthcare and remote support roles. I bring strong communication and problem-solving skills to every interaction and am committed to maintaining confidentiality.

I earned an Honours BSc in Psychology from the University of Toronto and have expanded my skill set with video editing training from Toronto Film School, aiming to combine healthcare know-how with storytelling and digital media.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Russian

Intermediate

Ukrainian

Intermediate

Work Experience

Clinic Manager at MG Health and Wellness

May 1, 2022 - September 1, 2025

Managed high volumes of inbound and outbound phone calls, emails, and appointment scheduling while maintaining professionalism and confidentiality. Served as the primary point of contact for patients, addressing questions, concerns, and time-sensitive issues with empathy and clarity. Coordinated appointment bookings, cancellations, and rescheduling while maintaining accurate records. Resolved insurance-related issues by communicating with providers, verifying coverage, and explaining processes to patients in clear, accessible language. Handled problem-solving scenarios independently, including scheduling conflicts, billing concerns, and patient complaints. Demonstrated strong written communication skills through email correspondence and documentation. Maintained organization and attention to detail in a fast-paced, people-focused environment.