Available to hire
I’m an e-commerce professional with 10 years of experience growing online revenue across Shopify, Amazon, Flipkart, Walmart, Etsy, Wayfair, Target, eBay, and UAE marketplaces.
I specialize in SEO, paid advertising, CRO, automation, and analytics-driven decision making, and I love scaling omnichannel strategies, optimizing product performance, and improving conversion funnels to achieve strong YoY growth and 20%+ ROI uplift.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
E‑Commerce - Shopify Store Specialist at Think High Web Solutions Pvt. Ltd
July 10, 2025 - PresentManaged day-to-day operations for three Shopify stores (The Seven Colours, Ubyld, Greyson Living); ensured smooth product listings, pricing accuracy, and inventory updates; uploaded and optimized product pages with SEO-friendly metadata; monitored performance via Shopify Analytics; coordinated marketing campaigns; handled order processing, fulfillment coordination, refunds, and basic customer support.
E‑Commerce Specialist at Samsung Data Systems India Pvt. Ltd
December 27, 2021 - December 31, 2024Managed Shopify storefront operations, product uploads, collections, and SEO; achieved 25% faster page load and improved engagement. Executed Meta, Google, and TikTok performance campaigns delivering 3–5x ROAS. Implemented GA4, Shopify Analytics, and pixel tracking; built dashboards to monitor KPIs. Collaborated with design, content, and development teams to launch high-converting landing pages (avg. CVR ~3.2%). Optimized marketplace listings on Amazon, Noon, and Carrefour, boosting organic conversions by ~20%.
Inside Sales Vendor Management Coordinator (Dropshipping) at Moglix Labs Pvt. Ltd.
November 4, 2019 - November 30, 2021Monitored orders end-to-end, ensured real-time inventory and pricing accuracy to prevent overselling or margin loss; analyzed product performance (sales, conversion rate, profit margins) to identify winning and underperforming products; tracked shipping timelines and delivery success rates, coordinating with suppliers to resolve issues; reviewed returns, refunds, and customer complaints to identify operational gaps; evaluated ad performance and linked campaign results to product profitability; prepared regular performance and profitability reports using Shopify Analytics, GA4, and spreadsheets.
Inside Sales Vendor Management Coordinator at Moglix Labs Pvt. Ltd.
November 4, 2019 - November 30, 2021Researched and identified potential industrial vendors; conducted outbound calls to onboard suppliers onto Moglix’s platform. Explained procurement processes, pricing models, and compliance requirements. Built long-term supplier relationships, followed up on leads, resolved queries, and provided onboarding documentation. Coordinated between vendors and procurement teams to fulfill bulk orders; addressed logistics and compliance concerns.
Senior Catalog Quality Specialist (Dropshipping) at Mattsenkumar Services Pvt. Ltd.
September 21, 2016 - September 30, 2019Assisted client with day-to-day e-commerce operations; handled product listings and repricing across platforms (Shopify, Amazon, Flipkart, Walmart, Etsy, Wayfair, Target, eBay); provided customer support; analyzed data to develop email marketing tactics and other advertising strategies; coordinated inventory maintenance using internal systems; utilized apps like Marketplace Connect and Klaviyo; familiarity with Modlyst and Yotpo for supplier and review management.
Senior Catalog Quality Specialist at Mattsenkumar Services Pvt. Ltd.
September 21, 2016 - September 30, 2019Assisted clients in day-to-day e‑commerce operations; managed product listings and repricing across multiple platforms (Shopify, Amazon, Flipkart, Walmart, Etsy, Wayfair, Target, eBay). Provided multi-channel customer support; analyzed data to guide email marketing tactics and advertising strategies. Coordinated inventory maintenance and used Shopify apps like Marketplace Connect and Klaviyo for channel integration and email marketing; leveraged tools such as Modlyst and Yotpo for dropshipping and reviews.
Customer Support Associate (E‑Commerce) at One97 Communications Pvt. Ltd.
July 15, 2014 - July 15, 2016Handled customer emails, marketplace queries, and B2C tickets; validated, categorized, and prioritized incoming tickets; troubleshot and resolved customer issues; managed escalations and coordinated with suppliers; maintained accurate ticket documentation in Zendesk; met SLA targets for response and resolution times; maintained high-quality communication and contributed to CSAT improvements.
Process Associate - Customer Support at One97 Communications Pvt. Ltd.
July 15, 2014 - July 15, 2016Handled customer emails and marketplace queries; validated, categorized, and prioritized tickets. Troubleshooted and resolved issues, managed escalations, and coordinated with suppliers. Maintained ticket documentation in Zendesk; met SLA targets and contributed to CSAT improvements.
Education
Master's Degree in Computer Applications at IGNOU
January 11, 2030 - February 9, 2026Bachelor's Degree in Computer Applications at IGNOU
January 11, 2030 - February 9, 2026Qualifications
Higher Secondary School Certificate (Arts)
January 11, 2030 - February 9, 2026Secondary School Certificate (General Subjects)
January 11, 2030 - February 9, 2026Industry Experience
Retail, Software & Internet, Professional Services, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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