Available to hire
I’m an e-commerce professional with 10 years of experience growing online revenue across Shopify, Amazon, Flipkart, Walmart, Etsy, Wayfair, Target, eBay, and UAE marketplaces.
I specialize in SEO, paid advertising, CRO, automation, and analytics-driven decision making, and I love scaling omnichannel strategies, optimizing product performance, and improving conversion funnels to achieve strong YoY growth and 20%+ ROI uplift.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
E‑Commerce Specialist at Samsung Data Systems India Pvt. Ltd
December 27, 2021 - December 31, 2024Managed Shopify storefront operations, product uploads, collections, and SEO; achieved 25% faster page load and improved engagement. Executed Meta, Google, and TikTok performance campaigns delivering 3–5x ROAS. Implemented GA4, Shopify Analytics, and pixel tracking; built dashboards to monitor KPIs. Collaborated with design, content, and development teams to launch high-converting landing pages (avg. CVR ~3.2%). Optimized marketplace listings on Amazon, Noon, and Carrefour, boosting organic conversions by ~20%.
Inside Sales Vendor Management Coordinator at Moglix Labs Pvt. Ltd.
November 4, 2019 - November 30, 2021Researched and identified potential industrial vendors; conducted outbound calls to onboard suppliers onto Moglix’s platform. Explained procurement processes, pricing models, and compliance requirements. Built long-term supplier relationships, followed up on leads, resolved queries, and provided onboarding documentation. Coordinated between vendors and procurement teams to fulfill bulk orders; addressed logistics and compliance concerns.
Senior Catalog Quality Specialist at Mattsenkumar Services Pvt. Ltd.
September 21, 2016 - September 30, 2019Assisted clients in day-to-day e‑commerce operations; managed product listings and repricing across multiple platforms (Shopify, Amazon, Flipkart, Walmart, Etsy, Wayfair, Target, eBay). Provided multi-channel customer support; analyzed data to guide email marketing tactics and advertising strategies. Coordinated inventory maintenance and used Shopify apps like Marketplace Connect and Klaviyo for channel integration and email marketing; leveraged tools such as Modlyst and Yotpo for dropshipping and reviews.
Process Associate - Customer Support at One97 Communications Pvt. Ltd.
July 15, 2014 - July 15, 2016Handled customer emails and marketplace queries; validated, categorized, and prioritized tickets. Troubleshooted and resolved issues, managed escalations, and coordinated with suppliers. Maintained ticket documentation in Zendesk; met SLA targets and contributed to CSAT improvements.
E‑Commerce - Shopify Store Specialist at Think High Web Solutions Pvt. Ltd
July 10, 2025 - PresentManaged day-to-day operations for three Shopify stores (The Seven Colours, Ubyld, Greyson Living); ensured smooth product listings, pricing accuracy, and inventory updates; uploaded and optimized product pages with SEO-friendly metadata; monitored performance via Shopify Analytics; coordinated marketing campaigns; handled order processing, fulfillment coordination, refunds, and basic customer support.
Inside Sales Vendor Management Coordinator (Dropshipping) at Moglix Labs Pvt. Ltd.
November 4, 2019 - November 30, 2021Monitored orders end-to-end, ensured real-time inventory and pricing accuracy to prevent overselling or margin loss; analyzed product performance (sales, conversion rate, profit margins) to identify winning and underperforming products; tracked shipping timelines and delivery success rates, coordinating with suppliers to resolve issues; reviewed returns, refunds, and customer complaints to identify operational gaps; evaluated ad performance and linked campaign results to product profitability; prepared regular performance and profitability reports using Shopify Analytics, GA4, and spreadsheets.
Senior Catalog Quality Specialist (Dropshipping) at Mattsenkumar Services Pvt. Ltd.
September 21, 2016 - September 30, 2019Assisted client with day-to-day e-commerce operations; handled product listings and repricing across platforms (Shopify, Amazon, Flipkart, Walmart, Etsy, Wayfair, Target, eBay); provided customer support; analyzed data to develop email marketing tactics and other advertising strategies; coordinated inventory maintenance using internal systems; utilized apps like Marketplace Connect and Klaviyo; familiarity with Modlyst and Yotpo for supplier and review management.
Customer Support Associate (E‑Commerce) at One97 Communications Pvt. Ltd.
July 15, 2014 - July 15, 2016Handled customer emails, marketplace queries, and B2C tickets; validated, categorized, and prioritized incoming tickets; troubleshot and resolved customer issues; managed escalations and coordinated with suppliers; maintained accurate ticket documentation in Zendesk; met SLA targets for response and resolution times; maintained high-quality communication and contributed to CSAT improvements.
Education
Master's Degree in Computer Applications at IGNOU
January 11, 2030 - February 9, 2026Bachelor's Degree in Computer Applications at IGNOU
January 11, 2030 - February 9, 2026Qualifications
Higher Secondary School Certificate (Arts)
January 11, 2030 - February 9, 2026Secondary School Certificate (General Subjects)
January 11, 2030 - February 9, 2026Industry Experience
Retail, Software & Internet, Professional Services, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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