Available to hire
Hi, I’m Zoe Tyler. I’m a Barista Trainer with Starbucks experience and a passion for coaching high-performing teams in fast-paced environments. I thrive on turning customer service into a positive, memorable experience and helping colleagues grow their skills through positive reinforcement and structured coaching.
Outside work, I enjoy design and digital art—web design, graphic design, animation, and costume creation—and I’m always exploring new ways to blend aesthetics with practical detail. I’m excited to bring a customer-first mindset and a creative, collaborative spirit to new opportunities.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Barista Trainer at Starbucks
March 1, 2021 - November 1, 2024Trained new team members with positive reinforcement and respectful coaching; conducted group and individual training; resolved customer problems with strong communication; learned standards for new and seasonal menu items to coach staff; promoted add-ons to increase beverage sales; maintained espresso equipment; handled cash and payments accurately; counted inventory to assist with supply orders and cost reduction; processed end-of-day cash and safe management; listened to customer requests and created personalized beverages; managed line flow during peak times; maintained a clean and welcoming environment; addressed customer complaints and briefed staff to ensure accurate resolutions.
Team Member at Wendy's
April 1, 2017 - January 1, 2022Maintained positive interactions with customers; worked scheduled shifts and supported team during absences and busy periods; learned required tasks quickly to maximize performance; opened register and processed payments; trained new team members on procedures and safety; developed cooperative relationships with coworkers and managers; contributed to production goals; kept work areas clean, organized, and safe; handled customer complaints professionally.
Team Leader at Taco Bell
April 1, 2019 - February 1, 2021Established open, professional relationships with team members to enable quick resolutions; assisted in recruitment to build a team of top performers; educated staff to achieve success; helped meet changing demands by suggesting procedural improvements; optimized customer experience by delivering superior service and efficiency; evaluated customer needs and feedback to drive product and service improvements; maintained a safe work environment with staff training and safety enforcement.
Education
High School Diploma at Anderson Preparatory Academy
January 11, 2030 - May 1, 2021Qualifications
Industry Experience
Retail, Travel & Hospitality, Professional Services, Other
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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