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I am an experienced and charismatic customer service leader with a strong background in consultative sales and client relationship management. I drive team performance through effective communication and hands-on leadership, building high-performing teams and fostering a service culture that prioritizes customer loyalty and operational efficiency. I adapt at resolving conflicts and improving customer satisfaction; I collaborate with in-house and third-party teams to drive service innovations and improve overall service delivery. I analyze service metrics to identify trends and implement process improvements to support sustained growth and excellent service delivery.…I am an experienced and charismatic customer service leader with a strong background in consultative sales and client relationship management. I drive team performance through effective communication and hands-on leadership, building high-performing teams and fostering a service culture that prioritizes customer loyalty and operational efficiency. I adapt at resolving conflicts and improving customer satisfaction; I collaborate with in-house and third-party teams to drive service innovations and improve overall service delivery. I analyze service metrics to identify trends and implement process improvements to support sustained growth and excellent service delivery.

Zachary Taylor

Project Manager, Studio Manager, Production Manager, +2

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I am an experienced and charismatic customer service leader with a strong background in consultative sales and client relationship management. I drive team performance through effective communication and hands-on leadership, building high-performing teams and fostering a service culture that prioritizes customer loyalty and operational efficiency. I adapt at resolving conflicts and improving customer satisfaction; I collaborate with in-house and third-party teams to drive service innovations and improve overall service delivery. I analyze service metrics to identify trends and implement process improvements to support sustained growth and excellent service delivery.…I am an experienced and charismatic customer service leader with a strong background in consultative sales and client relationship management. I drive team performance through effective communication and hands-on leadership, building high-performing teams and fostering a service culture that prioritizes customer loyalty and operational efficiency. I adapt at resolving conflicts and improving customer satisfaction; I collaborate with in-house and third-party teams to drive service innovations and improve overall service delivery. I analyze service metrics to identify trends and implement process improvements to support sustained growth and excellent service delivery.

Available to hire

I am an experienced and charismatic customer service leader with a strong background in consultative sales and client relationship management. I drive team performance through effective communication and hands-on leadership, building high-performing teams and fostering a service culture that prioritizes customer loyalty and operational efficiency.

I adapt at resolving conflicts and improving customer satisfaction; I collaborate with in-house and third-party teams to drive service innovations and improve overall service delivery. I analyze service metrics to identify trends and implement process improvements to support sustained growth and excellent service delivery.

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

Work Experience

Pro Services Manager at The Home Depot, West Jordan

December 1, 2024 - November 23, 2025

Managed professional service operations, ensuring high levels of customer satisfaction and operational efficiency. Increased store profitability and customer retention by increasing store membership sign-ups and developing strong working relationships with contractors. Developed and implemented training programs for service staff, enhancing team performance and service quality. Oversaw a customer project timeline ensuring alignment with corporate goals and client expectations and needs. Collaborated with in-house and third-party teams to drive service innovations and improve overall service delivery. Analyzed service metrics to identify trends and implement process improvements. Pushed in-store standards, maintaining a high level of professionalism and effective shelf-space usage to attract attention and sales.

Paint and Millwork Manager at The Home Depot, West Jordan

December 1, 2024 - December 1, 2024

Directed store-wide operations for paint and millwork categories, focused on improving efficiency and sales, driving customer satisfaction, and aligning with corporate goals.

Flooring and Appliance Sales at The Home Depot, West Jordan

August 31, 2023 - August 31, 2023

Drove sales and customer satisfaction metrics by maintaining a high level of professionalism and enthusiasm about helping customers start and finish projects.