I am a highly motivated virtual assistant with expertise in customer service, passionate about helping entrepreneurs and small businesses streamline their operations and improve efficiency. I excel at handling calls, chats, emails, scheduling, data entry, and communications, always aiming to deliver reliable support with a friendly, client-focused approach.

Zaira Mae Tangay

I am a highly motivated virtual assistant with expertise in customer service, passionate about helping entrepreneurs and small businesses streamline their operations and improve efficiency. I excel at handling calls, chats, emails, scheduling, data entry, and communications, always aiming to deliver reliable support with a friendly, client-focused approach.

Available to hire

I am a highly motivated virtual assistant with expertise in customer service, passionate about helping entrepreneurs and small businesses streamline their operations and improve efficiency. I excel at handling calls, chats, emails, scheduling, data entry, and communications, always aiming to deliver reliable support with a friendly, client-focused approach.

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Experience Level

Intermediate

Language

English
Fluent
Tagalog
Advanced

Work Experience

Customer Service Representative / General Virtual Assistant at Bill Gosling Outsourcing (Taguig City)
February 1, 2024 - October 25, 2025
Took calls, chats and emails from customers regarding loans; organized and scheduled their payment dates; provided general virtual assistance and customer support.
First Party Collector at CBEC Companies (Taguig City)
July 1, 2024 - October 25, 2025
Took calls from customers regarding their bills; organized and scheduled their payment dates.
Customer Service Representative / General Virtual Assistant at Bill Gosling Outsourcing (Taguig City)
July 1, 2025 - October 25, 2025
Continued customer support tasks including calls, chats and emails, assisting customers with payments and account inquiries.

Education

BS Psychology at University of Makati
January 11, 2030 - January 1, 2023

Qualifications

SEO Training
January 11, 2030 - October 25, 2025
Graphic Design Basics (Canva)
January 11, 2030 - October 25, 2025

Industry Experience

Professional Services, Media & Entertainment, Education