Hi, I’m Ramiro Abel Zapata. I’m a data-driven BI and analytics professional with a strong track record in Power BI, SQL-based data modeling, and performance reporting within the banking sector. I’ve built and maintained dashboards used daily by team leaders and management to monitor performance, service levels, and efficiency, and I’ve designed data models that consolidate multiple sources into a single analytical layer. I’m adaptable, fast to learn, and focused on turning business needs into practical analytic solutions that drive measurable impact. I thrive in cross-functional teams and enjoy forecasting, capacity planning, and continuous improvement initiatives that optimize resources and processes. Outside of analytics, I’ve gained diverse hospitality exposure during travel, which has sharpened my communication and stakeholder management skills.

Ramiro Abel Zapata

Hi, I’m Ramiro Abel Zapata. I’m a data-driven BI and analytics professional with a strong track record in Power BI, SQL-based data modeling, and performance reporting within the banking sector. I’ve built and maintained dashboards used daily by team leaders and management to monitor performance, service levels, and efficiency, and I’ve designed data models that consolidate multiple sources into a single analytical layer. I’m adaptable, fast to learn, and focused on turning business needs into practical analytic solutions that drive measurable impact. I thrive in cross-functional teams and enjoy forecasting, capacity planning, and continuous improvement initiatives that optimize resources and processes. Outside of analytics, I’ve gained diverse hospitality exposure during travel, which has sharpened my communication and stakeholder management skills.

Available to hire

Hi, I’m Ramiro Abel Zapata. I’m a data-driven BI and analytics professional with a strong track record in Power BI, SQL-based data modeling, and performance reporting within the banking sector. I’ve built and maintained dashboards used daily by team leaders and management to monitor performance, service levels, and efficiency, and I’ve designed data models that consolidate multiple sources into a single analytical layer. I’m adaptable, fast to learn, and focused on turning business needs into practical analytic solutions that drive measurable impact.

I thrive in cross-functional teams and enjoy forecasting, capacity planning, and continuous improvement initiatives that optimize resources and processes. Outside of analytics, I’ve gained diverse hospitality exposure during travel, which has sharpened my communication and stakeholder management skills.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

Spanish; Castilian
Fluent
English
Advanced
Portuguese
Beginner

Work Experience

Data Analyst at Banco Galicia
July 1, 2023 - February 1, 2025
Built and maintained operational Power BI dashboards used daily by team leaders and management to track performance, service levels, and efficiency. Designed and optimized SQL models for the new customer service platform, integrating multiple sources into a consistent analytical layer. Delivered ad-hoc analyses for continuous improvement and reduced manual reporting. Supported forecasting and service sizing to align staffing with demand, improving resource allocation. Interacted with cross-functional teams to translate business needs into analytical solutions.
Customer Service Officer at Banco Galicia
July 1, 2022 - June 1, 2023
Delivered after-sales support and customer service in a high-volume environment. Developed an Excel solution that automated satisfaction scoring using survey data, providing hourly performance visibility to ~300 employees and team leaders.
Commercial Planning and Sales Intern at Bodegas Bianchi
December 1, 2021 - June 1, 2022
Maintained sales reports and Excel databases for commercial planning. Updated performance presentations for monthly business reviews.
Bartender & Hospitality at Volunteer — Australia
January 1, 2025 - Present
Provided hospitality service during travel, including bartending and reception duties. Gained hands-on experience in guest relations and event support.
Hospitality & Reception at Volunteer — Hawaii
January 1, 2025 - Present
Supported hospitality operations and front-desk duties in a high-volume setting while traveling.
Bartender & Event Coordination at Volunteer — Costa Rica
January 1, 2025 - Present
Assisted bar service and event coordination during travel assignments.

Education

Bachelor in Business Economics - Minor in Innovation at Torcuato Di Tella University (UTDT)
January 1, 2020 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Professional Services, Software & Internet, Retail, Education