Available to hire
I’m Zhou Wei Xian, a versatile professional with over a decade of experience in IT support, operations, and sales in Singapore. I’ve led technical teams, managed front-desk functions, and built strong customer relationships while delivering practical solutions and reliable service.
Currently, I’m exploring backend permanent opportunities and freelancing in writing and content/motion design. I enjoy roles that blend operations, client service, and creative communication, and I’m eager to contribute my adaptability and problem-solving mindset to a dynamic team.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Chinese
Fluent
German
Intermediate
French
Intermediate
Spanish; Castilian
Intermediate
Portuguese
Intermediate
Italian
Intermediate
Japanese
Beginner
Indonesian
Beginner
Work Experience
Team Leader, Helpdesk Support (Level 1 & 2) at PCS Security (IT company)
January 1, 2004 - December 31, 2005Led Level 1/2 helpdesk, onsite technical support; installed terminals; hardware/software repair; managed customer database and terminal tracking; warehouse stock-taking of IT terminals.
Freelance Tuition Agent at Pencil Box Tutorial
January 1, 2005 - December 31, 2006Cold calling, customer service; converting enquiries to sales opportunities; maintained tutor database; advertising materials; designed flyers; issued invoices and collected payments; matched tutors to students.
Customer Service Representative (Front Office) at MAS (Bankrupt Department)
January 1, 2007 - December 31, 2008Temp front-office customer service role; assisted customers at MAS administrative unit; provided front desk support.
Sales Executive, Channel Sales at Unilever
January 1, 2008 - December 31, 2009Placed products in Upper and Lower trade; managed back-office paperwork; achieved daily customer acquisitions; compensation included base and transport allowance plus commission.
Freelance Coordinator / Sales & Tutor Matching at Self-Employed (Freelance)
January 1, 2009 - December 31, 2020Sales of apparels, property and tuition matching; social media advertising; cold calling; coordinate property and tuition matching; manage customer and tutor databases; issue invoices and collect payments; full commission.
General Worker – Cleaning, Warehousing & Packing at Contract / Premises
January 1, 2022 - December 31, 2022Premises cleaning, dishwashing, picking/packing, warehousing and container unstuffing.
Freelance Content Writer / Web Assignment at Self-Employed
January 1, 2023 - PresentContent writing and captions editing; freelance web assignments.
Team Leader / Helpdesk Support at PCS Security (IT company)
January 1, 2004 - December 31, 2005Led Level 1 and Level 2 helpdesk teams; provided on-site technical support; installed terminals; managed customer databases; performed hardware and software support, repairs, and maintenance; oversaw warehouse stock-taking of IT terminals.
Customer Service / Front Office at MAS (bankrupt dept - Front Office)
January 1, 2007 - December 31, 2008Front-office customer service support; assisted in daily operations for a temporarily structured department.
Sales Executive (Channel Sales) at Unilever
January 1, 2008 - December 31, 2009Contract staff; placed products in customer premises; managed upper and lower trade customers; completed paperwork; targeted at least one customer per day.
Freelance Coordinator at Various (Apparel, Property, Tuition Matching)
January 1, 2009 - December 31, 2020Commission-based work; selling apparels, property and tuition matching; social media advertising; cold calling; advertising; invoicing and payments; tutor and customer databases; recruitment coordination; seasonal earnings.
Premises Cleaner / Warehouse Assistant
January 1, 2022 - December 31, 2022Cleaning of premises, dishwashing, picking and packing, warehousing and container unstuffing.
Freelance Content Writer / Caption Editor
January 1, 2023 - PresentFreelance content writing, caption editing, and web-related assignments.
Education
O Levels (Private Candidate) at St Gabriel's Secondary School
January 11, 2030 - December 18, 2025O Levels at Boon Keng Primary School; Tanjong Katong; St Gabriel's Secondary Schools
January 11, 2030 - February 4, 2026Primary Education at Boon Keng Primary School
January 11, 2030 - February 4, 2026O Levels (Private Candidate) at Self-Study / Private Candidate
January 11, 2030 - February 4, 2026O Levels at St Gabriel's Secondary School
January 11, 2030 - February 15, 2026Qualifications
O Levels (Private Candidate)
January 11, 2030 - December 18, 2025Class 3 Driving License
January 11, 2030 - February 6, 2026O Levels
January 11, 2030 - February 15, 2026Industry Experience
Education, Professional Services, Retail, Software & Internet, Telecommunications, Computers & Electronics, Consumer Goods, Media & Entertainment, Transportation & Logistics
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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