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I am a results-driven Application Systems Analyst and passionate worship leader, blending more than 15 years in technical support, data verification, and creative ministry. Based in Memphis, I have supported USPS package services, verified barcodes, and improved data workflows while delivering responsive customer service. In parallel, I lead musical ministries, run Zmuzik Productions, teach music theory and vocal performance, and capture memorable moments through photography. I enjoy transforming complex processes into clear SOPs and mentoring teams to achieve both technical excellence and artistic impact.…I am a results-driven Application Systems Analyst and passionate worship leader, blending more than 15 years in technical support, data verification, and creative ministry. Based in Memphis, I have supported USPS package services, verified barcodes, and improved data workflows while delivering responsive customer service. In parallel, I lead musical ministries, run Zmuzik Productions, teach music theory and vocal performance, and capture memorable moments through photography. I enjoy transforming complex processes into clear SOPs and mentoring teams to achieve both technical excellence and artistic impact.

Zandra Lernard Morrow

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I am a results-driven Application Systems Analyst and passionate worship leader, blending more than 15 years in technical support, data verification, and creative ministry. Based in Memphis, I have supported USPS package services, verified barcodes, and improved data workflows while delivering responsive customer service. In parallel, I lead musical ministries, run Zmuzik Productions, teach music theory and vocal performance, and capture memorable moments through photography. I enjoy transforming complex processes into clear SOPs and mentoring teams to achieve both technical excellence and artistic impact.…I am a results-driven Application Systems Analyst and passionate worship leader, blending more than 15 years in technical support, data verification, and creative ministry. Based in Memphis, I have supported USPS package services, verified barcodes, and improved data workflows while delivering responsive customer service. In parallel, I lead musical ministries, run Zmuzik Productions, teach music theory and vocal performance, and capture memorable moments through photography. I enjoy transforming complex processes into clear SOPs and mentoring teams to achieve both technical excellence and artistic impact.

Available to hire

I am a results-driven Application Systems Analyst and passionate worship leader, blending more than 15 years in technical support, data verification, and creative ministry. Based in Memphis, I have supported USPS package services, verified barcodes, and improved data workflows while delivering responsive customer service.

In parallel, I lead musical ministries, run Zmuzik Productions, teach music theory and vocal performance, and capture memorable moments through photography. I enjoy transforming complex processes into clear SOPs and mentoring teams to achieve both technical excellence and artistic impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Application Systems Analyst at ECS (Contract with USPS)

January 1, 2020 - Present

Support the Department of Package Services by verifying business customers’ barcodes and shipping service files; analyze data uploaded to the PTR system for compliance and operational efficiency; provide technical and customer support to resolve service-file and barcode issues; collaborate with USPS teams to maintain quality control across business mail processes; utilize Salesforce to track cases and workflows; operate the Genesys phone system for customer service; develop SOPs to standardize team processes and training.

SCA Technical Writer / Business Support Analyst at ECS / Northrop Grumman (Contract with USPS)

January 1, 2008 - January 1, 2020

Prepared detailed reports supporting Intelligent Mail Certification and operational excellence; delivered technical support to USPS clients, resolving barcode and data issues; trained and supported staff while improving processes with Microsoft Office tools; ensured smooth workflow and compliance with USPS standards.

Worship Leader / Minister of Music at St. Paul Baptist Church

January 1, 2018 - Present

Lead worship services, manage staff of 75–100; design and execute annual budget and service calendar; direct choirs, train vocalists, and facilitate worship planning meetings.

Musical Director / Organist at Mt. Moriah East Baptist Church

January 1, 2012 - January 1, 2018

Accompanied choirs and praise teams, conducted band rehearsals; led praise and worship, coordinated music selections.

Entrepreneur / CEO / Founder at Zmuzik Productions

January 1, 2012 - Present

Provide professional music lessons, vocal training, and production services; oversee event and drone photography and promotional materials.

Music Theory Teacher at Outpour Music Academy

January 1, 2016 - Present

Teach diverse music genres to students aged 10–15; organize culminating recital and original song/video project.

Minister of Music at Various Churches (Peace Baptist, Olivet Fellowship, Olivet Baptist)

January 1, 1999 - January 1, 2012

Directed music ministries, payroll, budgeting, and administration; managed staff and volunteers, led choirs, trained vocalists.