I am a results-driven Application Systems Analyst and passionate worship leader, blending more than 15 years in technical support, data verification, and creative ministry. Based in Memphis, I have supported USPS package services, verified barcodes, and improved data workflows while delivering responsive customer service. In parallel, I lead musical ministries, run Zmuzik Productions, teach music theory and vocal performance, and capture memorable moments through photography. I enjoy transforming complex processes into clear SOPs and mentoring teams to achieve both technical excellence and artistic impact.

Zandra Lernard Morrow

I am a results-driven Application Systems Analyst and passionate worship leader, blending more than 15 years in technical support, data verification, and creative ministry. Based in Memphis, I have supported USPS package services, verified barcodes, and improved data workflows while delivering responsive customer service. In parallel, I lead musical ministries, run Zmuzik Productions, teach music theory and vocal performance, and capture memorable moments through photography. I enjoy transforming complex processes into clear SOPs and mentoring teams to achieve both technical excellence and artistic impact.

Available to hire

I am a results-driven Application Systems Analyst and passionate worship leader, blending more than 15 years in technical support, data verification, and creative ministry. Based in Memphis, I have supported USPS package services, verified barcodes, and improved data workflows while delivering responsive customer service.

In parallel, I lead musical ministries, run Zmuzik Productions, teach music theory and vocal performance, and capture memorable moments through photography. I enjoy transforming complex processes into clear SOPs and mentoring teams to achieve both technical excellence and artistic impact.

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Work Experience

Application Systems Analyst at ECS (Contract with USPS)
January 1, 2020 - Present
Support the Department of Package Services by verifying business customers’ barcodes and shipping service files; analyze data uploaded to the PTR system for compliance and operational efficiency; provide technical and customer support to resolve service-file and barcode issues; collaborate with USPS teams to maintain quality control across business mail processes; utilize Salesforce to track cases and workflows; operate the Genesys phone system for customer service; develop SOPs to standardize team processes and training.
SCA Technical Writer / Business Support Analyst at ECS / Northrop Grumman (Contract with USPS)
January 1, 2008 - January 1, 2020
Prepared detailed reports supporting Intelligent Mail Certification and operational excellence; delivered technical support to USPS clients, resolving barcode and data issues; trained and supported staff while improving processes with Microsoft Office tools; ensured smooth workflow and compliance with USPS standards.
Worship Leader / Minister of Music at St. Paul Baptist Church
January 1, 2018 - Present
Lead worship services, manage staff of 75–100; design and execute annual budget and service calendar; direct choirs, train vocalists, and facilitate worship planning meetings.
Musical Director / Organist at Mt. Moriah East Baptist Church
January 1, 2012 - January 1, 2018
Accompanied choirs and praise teams, conducted band rehearsals; led praise and worship, coordinated music selections.
Entrepreneur / CEO / Founder at Zmuzik Productions
January 1, 2012 - Present
Provide professional music lessons, vocal training, and production services; oversee event and drone photography and promotional materials.
Music Theory Teacher at Outpour Music Academy
January 1, 2016 - Present
Teach diverse music genres to students aged 10–15; organize culminating recital and original song/video project.
Minister of Music at Various Churches (Peace Baptist, Olivet Fellowship, Olivet Baptist)
January 1, 1999 - January 1, 2012
Directed music ministries, payroll, budgeting, and administration; managed staff and volunteers, led choirs, trained vocalists.

Education

Jazz Performance (Minor: Music Education) at University of Memphis
January 1, 1999 - January 1, 2007
Information Systems Web Design & Development at Strayer University
January 1, 2009 - January 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Education, Professional Services