Available to hire
I apply the skills of technical writing to create value through effective communication. While collaborating with multiple stakeholders, I extract bits and bytes of data to turn them into user-friendly information. I have successfully published Standard Operating Procedures, software user manuals, and technical reports across various technology domains including utilities, oil & gas, information technology, finance, and education. Experienced in analyzing operations to formulate technical responses and design information strategies, I understand an organization’s business needs and am enthusiastic about delivering a quality user experience. I excel at forging relationships and collaborating with experts to create clear, helpful, and effective documentation.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Technical Writer/Illustrator at McCloskey International
June 1, 2021 - PresentCollaborate with production and development teams to publish technical documentation in InDesign using CREO, IsoDraw, KeyShot, Photoshop, and Illustrator. Study, analyze, and implement document improvement processes and translation workflows. Edit content in user manuals for clarity and ease of use.
Senior Technical Writer at Innovatia
May 31, 2021 - July 10, 2025Wrote downstream operation documents for oil & gas client Phillips 66, US, and prepared Standard Operating Procedures (SOPs) for food industry client Cargill, US. Managed information assets to prepare document templates in the DITA environment. Peer edited technical documentation in a global team of two dozen tech-writers.
Technical Writer at The City of Calgary, Water Services
December 31, 2017 - July 10, 2025Documented the SOPs in Adobe FrameMaker using Photoshop and published them on SharePoint. Researched the tools and equipment used for carrying out the SOP.
Technical Writer at Weatherford International
December 31, 2013 - July 10, 2025Observed tool assembly in the workshop to prepare work instructions. Photographed the tools in the workshop and prepared diagrams, drawings, charts, and forms using Adobe InDesign & Illustrator, and AutoCAD.
Technical Writer at X-treme Energy Group
May 31, 2012 - July 10, 2025Used Adobe FrameMaker to prepare oil rig product documentation for the Engineering team. Collaborated with SMEs and prepared Adobe Captivate eLearning modules for end-users.
Software Learning Designer at SMART Technologies
March 31, 2011 - July 10, 2025Delivered live-online training on SMART products for users in North America. Facilitated SMART Professional Development (PD) training through videoconferencing on the SMART learning management platform for teachers at the Department of Education, Hawaii, US.
Technical Writer - Information Security at Autodesk
March 31, 2023 - July 10, 2025Managed Operational/Strategic Documentation for the team on Wiki, PPT, and SharePoint. Supported deliverables management, status reports, custom templates, and project administration. Established a style guide with templates and procedures for critical deliverables.
Technical Writer at Imagine Learning
December 31, 2021 - July 10, 2025Created, managed, and updated product documentation in Help Center. Used HTML and CSS to prepare Zendesk templates and created customer walkthrough guides working with Jira, Confluence, and Okta applications.
Technical Communications Officer at Manitoba Public Insurance (MPI)
May 31, 2020 - July 10, 2025Coordinated with Corporate Communications and Human Resources and delivered technical communications programs on the web. Conducted knowledge audits and needs assessments to identify appropriate documentation supporting stakeholder needs.
Software Technical Writer at Strathcona County
November 30, 2018 - July 10, 2025Designed & developed installation, configuration, and troubleshooting manuals of software applications for The County’s Fire Services. Prepared guidebooks for The County’s IT service, business practices, policies, and standards using the info-mapping tool MS Visio.
Instructional Designer/Technical Writer at BC Hydro
June 30, 2018 - July 10, 2025Collaborated with multiple stakeholders and developed technical training for trade audiences in the classroom and online learning environment. Determined Learning and Development (L&D) to sequence performance objectives.
Technical Writer at TransCanada Pipeline
August 31, 2012 - July 10, 2025Reviewed the SOP documentation process for the Capital Project Management System. Met the SMEs to revise and improve the SOPs using MS Word, Excel, and PowerPoint.
Technical Writer/Illustrator at McCloskey International
June 1, 2021 - PresentCollaborate with production and development teams to publish technical documentation in InDesign using CREO, IsoDraw, KeyShot, Photoshop, and Illustrator. Study, analyze, and implement document improvement processes and translation workflows. Edit content in user manuals for clarity and ease of use.
Senior Technical Writer at Innovatia
May 31, 2021 - July 10, 2025Wrote downstream operation documents for oil & gas client Phillips 66, US, and prepared Standard Operating Procedures (SOPs) for food industry client Cargill, US. Managed information assets to prepare document templates in the DITA environment. Peer edited technical documentation in a global team of two dozen tech-writers.
Technical Writer at The City of Calgary, Water Services
December 31, 2017 - July 10, 2025Documented the SOPs in Adobe FrameMaker using Photoshop and published them on SharePoint. Researched the tools and equipment used for carrying out the SOP.
Technical Writer at Weatherford International
December 31, 2013 - July 10, 2025Observed tool assembly in the workshop to prepare work instructions. Photographed the tools in the workshop and prepared the diagrams, drawings, charts, and forms using Adobe InDesign & Illustrator, and AutoCAD.
Technical Writer at X-treme Energy Group
May 31, 2012 - July 10, 2025Used Adobe FrameMaker to prepare oil rig product documentation for the Engineering team. Collaborated with SMEs and prepared Adobe Captivate eLearning modules for end-users.
Software Learning Designer at SMART Technologies
March 31, 2011 - July 10, 2025Delivered live online training on SMART products for users in North America. Facilitated SMART Professional Development training through videoconferencing on the SMART learning management platform for teachers at the Department of Education, Hawaii, US.
Technical Writer - Information Security (Part-time) at Autodesk
March 31, 2023 - July 10, 2025Managed Operational/Strategic Documentation for the team on Wiki, PPT, and SharePoint. Supported deliverables management, status reports, custom templates, and project administration. Established a style guide with templates and procedures for critical deliverables.
Technical Writer - Remote (Part-Time) at Imagine Learning
December 31, 2021 - July 10, 2025Created, managed, and updated product documentation in Help Center. Used HTML and CSS to prepare Zendesk templates and created customer walkthrough guides working with Jira, Confluence, and Okta applications.
Technical Communications Officer (Part-time) at Manitoba Public Insurance (MPI)
May 31, 2020 - July 10, 2025Coordinated with Corporate Communications and Human Resources and delivered technical communications programs on the web. Conducted knowledge audits and needs assessments to identify appropriate documentation supporting stakeholder needs.
Software Technical Writer (Short-Term) at Strathcona County
November 30, 2018 - July 10, 2025Designed & developed installation, configuration, and troubleshooting manuals of software applications for The County’s Fire Services. Prepared guidebooks for The County’s IT service, business practices, policies, and standards using the info-mapping tool MS Visio.
Instructional Designer/Technical Writer (Short-Term) at BC Hydro
June 30, 2018 - July 10, 2025Collaborated with multiple stakeholders and developed technical training for trade audiences in the classroom and online learning environment. Determined Learning and Development to sequence performance objectives.
Technical Writer (Short-Term) at TransCanada Pipeline
August 31, 2012 - July 10, 2025Reviewed the SOP documentation process for the Capital Project Management System. Met the SMEs to revise and improve the SOPs using MS Word, Excel, and PowerPoint.
Technical Writer/Illustrator at McCloskey International
June 1, 2021 - PresentCollaborate with production and development teams to publish technical documentation in InDesign using CREO, IsoDraw, KeyShot, Photoshop, and Illustrator. Study, analyze, and implement document improvement processes and translation workflows. Edit content in user manuals for clarity and ease of use.
Senior Technical Writer at Innovatia
May 31, 2021 - July 10, 2025Wrote downstream operation documents for oil & gas client Phillips 66, US, and prepared Standard Operating Procedures (SOPs) for food industry client Cargill, US. Managed information assets to prepare document templates in the DITA environment. Peer edited technical documentation in a global team of two dozen tech-writers.
Technical Writer at The City of Calgary, Water Services
December 31, 2017 - July 10, 2025Documented the SOPs in Adobe FrameMaker using Photoshop and published them on SharePoint. Researched the tools and equipment used for carrying out the SOP.
Technical Writer at Weatherford International
December 31, 2013 - July 10, 2025Observed tool assembly in the workshop to prepare work instructions. Photographed the tools in the workshop and prepared the diagrams, drawings, charts, and forms using Adobe InDesign & Illustrator, and AutoCAD.
Technical Writer at X-treme Energy Group
May 31, 2012 - July 10, 2025Used Adobe FrameMaker to prepare oil rig product documentation for the Engineering team. Collaborated with SMEs and prepared Adobe Captivate eLearning modules for end-users.
Software Learning Designer at SMART Technologies
March 31, 2011 - July 10, 2025Delivered live online training on SMART products for users in North America. Facilitated SMART Professional Development (PD) training through videoconferencing on the SMART learning management platform for teachers at the Department of Education, Hawaii, US.
Technical Writer - Information Security (Part-time) at Autodesk
March 31, 2023 - July 10, 2025Managed Operational/Strategic Documentation for the team on Wiki, PPT, and SharePoint. Supported deliverables management, status reports, custom templates, and project administration. Established a style guide with templates and procedures for critical deliverables.
Technical Writer - Remote (Part-Time) at Imagine Learning
December 31, 2021 - July 10, 2025Created, managed, and updated product documentation in Help Center. Used HTML and CSS to prepare Zendesk templates and created customer walkthrough guides working with Jira, Confluence, and Okta applications.
Technical Communications Officer (Part-time) at Manitoba Public Insurance (MPI)
May 31, 2020 - July 10, 2025Coordinated with Corporate Communications and Human Resources and delivered technical communications programs on the web. Conducted knowledge audits and needs assessments to identify appropriate documentation supporting stakeholder needs.
Software Technical Writer (Short-Term) at Strathcona County
November 30, 2018 - July 10, 2025Designed & developed installation, configuration, and troubleshooting manuals of software applications for The County’s Fire Services. Prepared guidebooks for The County’s IT service, business practices, policies, and standards using the info-mapping tool MS Visio.
Instructional Designer/Technical Writer (Short-Term) at BC Hydro
June 30, 2018 - July 10, 2025Collaborated with multiple stakeholders and developed technical training for trade audiences in the classroom and online learning environment. Determined Learning and Development (L&D) to sequence performance objectives.
Technical Writer (Short-Term) at TransCanada Pipeline
August 31, 2012 - July 10, 2025Reviewed the SOP documentation process for the Capital Project Management System. Met the SMEs to revise and improve the SOPs using MS Word, Excel, and PowerPoint.
Technical Writer/Illustrator at McCloskey International
June 1, 2021 - PresentDesigned, developed, and released XML-based technical documentation using Adobe InDesign. Collaborated with production teams utilizing CREO, IsoDraw, KeyShot, Photoshop, Illustrator for publishing. Studied, analyzed, and implemented document improvement processes and translation workflows.
Senior Technical Writer at Innovatia
May 31, 2021 - August 24, 2025Wrote XML-based content in markdown editor and performed submission reviews. Prepared downstream operation documents for oil & gas client Phillips 66 and Standard Operating Procedures for client Cargill. Managed document templates in a DITA environment.
Technical Writer at The City of Calgary, Water Services
December 31, 2017 - August 24, 2025Documented SOP workflows in Adobe FrameMaker and Photoshop and published on SharePoint. Researched tools and equipment involved in SOP execution.
Technical Writer at Weatherford International
December 31, 2013 - August 24, 2025Observed tool assembly to prepare work instructions. Photographed tools and prepared diagrams, drawings, charts, and forms using Adobe InDesign, Illustrator, and AutoCAD.
Technical Writer at X-treme Energy Group
May 31, 2012 - August 24, 2025Prepared oil rig product documentation using Adobe FrameMaker. Collaborated with SMEs and developed Adobe Captivate eLearning modules for end-users.
Software Learning Designer at SMART Technologies
March 31, 2011 - August 24, 2025Delivered live online training on SMART products via SABA LMS for North American users. Facilitated professional development training for teachers in Hawaii using videoconferencing. Applied Bloom’s Taxonomy to design scenario-based assessments.
Technical Writer - Information Security at Autodesk - Remote
March 31, 2023 - August 24, 2025Managed operational and strategic documentation using Wiki, PPT, and SharePoint. Supported deliverables management and established style guides with templates and procedures for critical deliverables.
Technical Writer - Remote at Imagine Learning
December 31, 2021 - August 24, 2025Created, managed, and updated product documentation in Help Center. Used HTML and CSS to prepare Zendesk templates working with Jira and Confluence. Reviewed and improved test item performance in High School curricula.
Technical Communications Officer at Manitoba Public Insurance (MPI)
May 31, 2020 - August 24, 2025Coordinated with Corporate Communications and Human Resources to deliver technical communications on the web. Conducted knowledge audits and needs assessments to support insurance documentation.
Software Technical Writer at Strathcona County
November 30, 2018 - August 24, 2025Designed and developed installation, configuration, and troubleshooting manuals for Fire Services software. Prepared guidebooks for IT service, business practices, policies, and standards using MS Visio info-mapping tools.
Instructional Designer/Technical Writer at BC Hydro
June 30, 2018 - August 24, 2025Collaborated with stakeholders to develop technical training for trade audiences in classroom and online environments. Determined learning sequences and designed test items written to required specifications and standards.
Technical Writer at TransCanada Pipeline
August 31, 2012 - August 24, 2025Reviewed and improved SOP documentation process for Capital Project Management System. Collaborated with SMEs using MS Word, Excel, and PowerPoint to revise SOPs.
Technical Writer/Illustrator at McCloskey International
June 1, 2021 - PresentCollaborated with production and development teams to publish technical documentation using InDesign, CREO, IsoDraw, KeyShot, Photoshop, and Illustrator. Studied, analyzed, and implemented document improvement processes and translation workflows. Edited user manual content for clarity and ease of use.
Senior Technical Writer at Innovatia
May 31, 2021 - September 2, 2025Prepared downstream operation documents for oil & gas client Phillips 66 and Standard Operating Procedures for food industry client Cargill. Managed information assets and document templates in a DITA environment. Peer edited documentation in a global team of tech writers.
Technical Writer at City of Calgary, Water Services
December 31, 2017 - September 2, 2025Documented Standard Operating Procedures in Adobe FrameMaker using Photoshop and published them on SharePoint. Researched tools and equipment used for SOPs.
Technical Writer at Weatherford International
December 31, 2013 - September 2, 2025Observed tool assembly to prepare work instructions. Photographed tools and prepared diagrams, drawings, charts, and forms using Adobe InDesign, Illustrator, and AutoCAD.
Technical Writer at X-treme Energy Group
May 31, 2012 - September 2, 2025Prepared oil rig product documentation using Adobe FrameMaker. Collaborated with SMEs to create Adobe Captivate eLearning modules for end-users.
Software Learning Designer at SMART Technologies
March 31, 2011 - September 2, 2025Delivered live online training on SMART products for North American users. Facilitated SMART Professional Development training via videoconferencing for teachers in Hawaii.
Technical Writer - Information Security at Autodesk (Remote)
March 31, 2023 - September 2, 2025Managed operational and strategic documentation for the team on Wiki, PowerPoint, and SharePoint. Supported deliverables management, status reports, templates, and project administration. Established style guide with templates and procedures for critical deliverables.
Technical Writer at Imagine Learning (Remote)
December 31, 2021 - September 2, 2025Created and updated product documentation in Help Center. Used HTML and CSS to prepare Zendesk templates and created customer walkthrough guides working with Jira, Confluence, and Okta.
Technical Communications Officer at Manitoba Public Insurance
May 31, 2020 - September 2, 2025Coordinated technical communications programs on the web with Corporate Communications and HR. Conducted knowledge audits and needs assessments to identify documentation for stakeholder needs.
Software Technical Writer at Strathcona County
November 30, 2018 - September 2, 2025Designed and developed installation, configuration, and troubleshooting manuals for Fire Services software. Prepared guidebooks for IT service, business practices, policies, and standards using info-mapping and MS Visio.
Instructional Designer/Technical Writer at BC Hydro
June 30, 2018 - September 2, 2025Developed technical training for trade audiences in classroom and online environments. Determined learning and development sequence for performance objectives.
Technical Writer at TransCanada Pipeline
August 31, 2012 - September 2, 2025Reviewed SOP documentation process for the Capital Project Management System. Met with SMEs to revise and improve SOPs using MS Word, Excel, and PowerPoint.
Education
Master of Arts at CSJM University, India
January 1, 2001 - December 31, 2003Post-Graduate Diploma in Computer Applications at Shia College, India
January 1, 2003 - December 31, 2004Master of Arts at CSJM University, India
January 1, 2007 - December 31, 2009Post-Graduate Diploma at Shia College, India
January 1, 2006 - December 31, 2007Master of Arts at CSJM University, India
January 1, 2001 - December 31, 2003Post-Graduate Diploma at Shia College, India
January 1, 2004 - December 31, 2005Master of Arts: English at CSJM University, India
January 11, 2030 - August 24, 2025Bachelor of Arts: Psychology, Philosophy, English at Lucknow University, India
January 11, 2030 - August 24, 2025Post-Graduate Diploma in Computer Applications at Shia College, India
January 11, 2030 - August 24, 2025Master of Arts, English at CSJM University, India
January 11, 2030 - September 2, 2025Post-Graduate Diploma in Computer Applications at Shia College, India
January 11, 2030 - September 2, 2025Qualifications
Google Digital Marketing and E-Commerce Professional Certificate
January 1, 2025 - December 31, 2025Foundations in Technical Writing
January 1, 2009 - December 31, 2009E-Learning Instructional Design Certificate
January 1, 2010 - December 31, 2010Google Digital Marketing and E-Commerce Professional Certificate
January 1, 2025 - December 31, 2025Foundations in Technical Writing
January 1, 2009 - December 31, 2009E-Learning Instructional Design Certificate
January 1, 2010 - December 31, 2010Google Digital Marketing and E-Commerce Professional Certificate
January 1, 2025 - December 31, 2025Foundations in Technical Writing
January 1, 2009 - December 31, 2009E-Learning Instructional Design Certificate
January 1, 2010 - December 31, 2010Foundations in Technical Writing
January 11, 2030 - August 24, 2025E-Learning Instructional Design Certificate
January 11, 2030 - August 24, 2025Foundations in Technical Writing
January 11, 2030 - September 2, 2025E-Learning Instructional Design Certificate
January 11, 2030 - September 2, 2025Industry Experience
Energy & Utilities, Manufacturing, Financial Services, Education, Government, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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