Product Designer at PwC (PricewaterhouseCoopers)

Led an end-to-end UX audit of the NAIC SERFF Platform, producing a heuristic evaluation and a comprehensive inventory of UI patterns to identify and prioritize usability issues. Defined the NAIC design system (colors, typography, components, and layout patterns) and authored style and usage guidelines adopted as the single source of truth for designers, engineers, and business stakeholders. Spearheaded the PwC AI Integrated SDLC Process by developing a prompting framework to optimize internal AI-assisted tools (including design generation with RapidCraft) and linking Cursor, Claude Code, RapidCraft, and custom agents into the SDLC workflow, reducing software development lifecycle time by 40–50%. Led the end-to-end design and research for Cardinal Health Navista Clinician Tool, focusing on intuitive interfaces for clinical and administrative users, and conducted user studies with UserZoom and card sorts to gather insights, driving improved usability and clinician adoption by 30%. For

Product Designer at PricewaterhouseCoopers (PwC)

Led end-to-end UX audit of the NAIC SERFF Platform, producing a heuristic evaluation and a comprehensive inventory of UI patterns to identify usability issues. Defined the NAIC design system (colors, typography, components, and layout patterns) and authored style and usage guidelines adopted as the single source of truth for designers, engineers, and business stakeholders. Spearheaded the PwC AI Integrated SDLC process, developing a prompting framework to optimize the use of AI-assisted tools—including design generation (RapidCraft)—enhancing consistency and output quality. Integrated AI-enabled tooling into the SDLC with Cursor and other agents, reducing overall software development lifecycle time by 40–50%. Led design and research across client tools, including healthcare software (Cardinal Health Navista Clinician Tool) and the AT&T Employee Access Management Tool.