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Hi, I’m Yves Abihoreze Higiro. I’m a hands-on IT professional with experience as an IT Support Specialist, focused on maintaining IT infrastructure, troubleshooting hardware and software issues, and supporting end-users in public service environments. I enjoy solving practical problems and helping people stay productive in busy, collaborative settings. I’m especially strong in networking, system troubleshooting, and user support, and I’m looking to contribute my technical expertise and problem-solving skills to a forward-thinking team while continuing to grow in areas like preventive maintenance, performance optimization, and IT operations.…Hi, I’m Yves Abihoreze Higiro. I’m a hands-on IT professional with experience as an IT Support Specialist, focused on maintaining IT infrastructure, troubleshooting hardware and software issues, and supporting end-users in public service environments. I enjoy solving practical problems and helping people stay productive in busy, collaborative settings. I’m especially strong in networking, system troubleshooting, and user support, and I’m looking to contribute my technical expertise and problem-solving skills to a forward-thinking team while continuing to grow in areas like preventive maintenance, performance optimization, and IT operations.

Yves Abihoreze Higiro

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Hi, I’m Yves Abihoreze Higiro. I’m a hands-on IT professional with experience as an IT Support Specialist, focused on maintaining IT infrastructure, troubleshooting hardware and software issues, and supporting end-users in public service environments. I enjoy solving practical problems and helping people stay productive in busy, collaborative settings. I’m especially strong in networking, system troubleshooting, and user support, and I’m looking to contribute my technical expertise and problem-solving skills to a forward-thinking team while continuing to grow in areas like preventive maintenance, performance optimization, and IT operations.…Hi, I’m Yves Abihoreze Higiro. I’m a hands-on IT professional with experience as an IT Support Specialist, focused on maintaining IT infrastructure, troubleshooting hardware and software issues, and supporting end-users in public service environments. I enjoy solving practical problems and helping people stay productive in busy, collaborative settings. I’m especially strong in networking, system troubleshooting, and user support, and I’m looking to contribute my technical expertise and problem-solving skills to a forward-thinking team while continuing to grow in areas like preventive maintenance, performance optimization, and IT operations.

Available to hire

Hi, I’m Yves Abihoreze Higiro. I’m a hands-on IT professional with experience as an IT Support Specialist, focused on maintaining IT infrastructure, troubleshooting hardware and software issues, and supporting end-users in public service environments. I enjoy solving practical problems and helping people stay productive in busy, collaborative settings.

I’m especially strong in networking, system troubleshooting, and user support, and I’m looking to contribute my technical expertise and problem-solving skills to a forward-thinking team while continuing to grow in areas like preventive maintenance, performance optimization, and IT operations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Kinyarwanda

Fluent

French

Advanced

Work Experience

I.T Support Intern at Kigali Employment Center through City of Kigali

December 1, 2022 - Present

Registered jobseekers in Kora Job portal database, ensuring accurate and timely data entry. Delivered essential services to jobseekers, including document printing, scanning, and copying. Assisted users in accessing the internet and resolving technical difficulties, enhancing user satisfaction. Maintained and optimized computer systems to improve performance and reliability.

Data Analyst at ERITCUS SOLUTION

September 1, 2020 - May 1, 2021

Utilized data analysis tools to compare product pricing across major online marketplaces, including Amazon. Published analytical reports to support competitive market positioning.

Academic Intern at UNILAK

August 1, 2019 - September 1, 2019

Constructed networking cables and performed computer maintenance to ensure optimal system functionality. Designed web projects using HTML and PHP, demonstrating foundational web development skills.

IT Intern at City of Kigali - Kigali Employment Service Centre (KES C)

December 2, 2022 - Present

Registering job seekers in the database for the korajob portal; performing data entry; providing services for job seekers such as printing, scanning and making copies of their documents; assisting job seekers with internet access and helping them overcome difficulties; maintaining computers to improve performance.