Available to hire
I’m Benali Med Achraf, a Systems Integrator and IT professional based in Agadir. I work at the intersection of software development, automation, and ERP integration—helping specialized teams and SMEs by building practical solutions such as POS systems, access/inventory management tools, and custom website/plugin/application development.
I also enjoy sharing knowledge through training: since 2019, I’ve been a permanent trainer at a technical training academy, teaching IT tools to technicians in topography and civil engineering. In parallel, I’ve managed technical projects in communication and call-center environments (VoIP/CRM/network infrastructure), and I’m comfortable coordinating end-to-end delivery—from requirements and design to deployment, customization, and user support.
Experience Level
Expert
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Intermediate
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Intermediate
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Intermediate
Language
Arabic
Fluent
French
Advanced
English
Intermediate
Spanish; Castilian
Beginner
Work Experience
Permanent Trainer (Technical Training Academy) at Technical Training Academy
January 1, 2019 - PresentTrain specialized technicians in IT tools for topography and civil engineering contexts. Deliver practical, hands-on training aligned with real field and project needs.
Permanent Trainer at Technical Training Academy
January 1, 2019 - PresentTrain specialized technicians in topography and civil engineering on IT tools and software.
Technical Manager at PROMARKETING Communication Agency
January 1, 2014 - PresentManage technical projects, develop custom software solutions, and implement automation architectures for SMEs. Responsibilities include building websites, plugins, applications, POS systems, access management systems, inventory and commercial software, and customized Dolibarr ERP/CRM modules. Integrate APIs, webhooks, JSON data flows, n8n, Make.com, self-hosted VPS environments, and omnichannel chatbots for websites, WhatsApp, Instagram, and Telegram. Provide end-user support, technical assistance, and training, as well as visual identity creation and social media management.
Technical Manager at ABACALL CENTER
January 1, 2011 - January 1, 2014Managed call center IT infrastructure, including VoIP servers, CRM systems, computer networks, workstations, and computers. Supervised and remotely managed a second site based in France. Coordinated schedules with sales representatives abroad and team leaders in Morocco.
Freelance Web Developer at Various clients
January 1, 2010 - January 1, 2011Execute web development projects including: website renewal for a real estate developer (DYAR SHEMSI), integration/customization of OpenERP (CRM/ERP) for a French teleassistance company (FRANCE RETRAITE ASSISTANCE), and website creation for a protective equipment company (AGADIR PRO WEAR).
Freelance - Web Development at Multiple Clients (DYAR SHEMSI, FRANCE RETRAITE ASSISTANCE, AGADIR PRO WEAR)
January 1, 2010 - January 1, 2011Réalisation de projets web sur mesure : refonte/maintenance de site immobilier (DYAR SHEMSI), intégration et personnalisation d’OpenERP (CRM/ERP) pour une entreprise française de téléassistance, création de site pour une société d’équipements de protection (AGADIR PRO WEAR).
Freelance Web Developer at Independent Projects
January 1, 2010 - January 1, 2011Delivered web development and ERP projects for DYAR SHEMSI, FRANCE RETRAITE ASSISTANCE, and AGADIR PRO WEAR. Projects included website renewal, OpenERP CRM/ERP integration and customization, and the creation of a company website.
Web Application Developer (Internal Event Management) at TELEDYNE (Casablanca)
January 1, 2008 - January 1, 2009Design and build an internal event management web application. Study requirements and design the solution using Merise; develop using ASP.NET/C# in Visual Studio to manage users/permissions, client information, technician management, and project tracking (creation, progress, and closure).
Developer (Internal Event Management Web Application) at TELEDYNE (Casablanca)
January 1, 2008 - January 1, 2009Développement d’une application web interne de gestion d’événements : conception (Merise), puis réalisation sous ASP.NET/C# dans Visual Studio. Gestion des utilisateurs et permissions, suivi des projets (création, avancement, clôture), gestion des clients et gestion des techniciens.
Software Developer at TELEDYNE
January 1, 2008 - January 1, 2009Developed an internal event management web application using ASP.NET and C# in Microsoft Visual Studio. Designed the application using Merise and implemented user permissions, project tracking, client management, and technician management features.
Software Developer (Barcode Pallet Management) at TRANSPARENCE INFORMATIQUE (Agadir)
January 1, 2007 - January 1, 2008Develop a two-stage barcode pallet management solution. Stage 1: build a program for a PDA (Windows CE) to scan and store barcodes. Stage 2: build a desktop application to process and persist collected data. Use UML for design and implement with Java (Micro Edition and Standard Edition).
Developer (Barcode Pallet Management) at TRANSPARENCE INFORMATIQUE (Agadir)
January 1, 2007 - January 1, 2008Conception et développement d’une application de gestion de palettes via codes-barres : étude (UML), programme pour PDA sous Windows CE (scan et sauvegarde), puis application desktop PC pour traiter et enregistrer les données collectées. Développement en Java (Micro Edition et Standard Edition).
Software Developer at TRANSPARENCE INFORMATIQUE
January 1, 2007 - January 1, 2008Designed and developed a barcode pallet management solution using UML and Java. Built a Microsoft Windows CE PDA application for scanning and saving barcodes, along with a Java desktop application for managing, processing, and storing the collected data.
Education
Engineering Degree in Computer Engineering, Software Engineering Option at Ecole Polytechnique d'Agadir, International University of Agadir
January 1, 2008 - January 1, 2010Bachelor's Degree in Computer Engineering at Ecole Polytechnique d'Agadir, International University of Agadir
January 1, 2004 - January 1, 2007Engineering Degree (Master's equivalent) - Computer Engineering (Software Engineering option) at Ecole Polytechnique d'Agadir, International University of Agadir
January 1, 2008 - January 1, 2010Bachelor's Degree - Computer Engineering at Ecole Polytechnique d'Agadir, International University of Agadir
January 1, 2004 - January 1, 2007Engineering Degree (Master's equivalent) - Computer Engineering (Software Engineering) at Ecole Polytechnique d'Agadir, International University of Agadir
January 1, 2008 - January 1, 2010Bachelor's Degree - Computer Engineering at Ecole Polytechnique d'Agadir, International University of Agadir
January 1, 2004 - January 1, 2007Qualifications
High School Diploma in Experimental Sciences
January 1, 2003 - January 1, 2004Driver's License B
January 11, 2030 - August 28, 2026Driver's License
January 11, 2030 - August 28, 2026High School Diploma - Experimental Sciences
January 1, 2003 - January 1, 2004Driver's License
January 11, 2030 - August 28, 2026Industry Experience
Computers & Electronics, Education, Professional Services, Software & Internet, Telecommunications, Retail, Real Estate & Construction, Media & Entertainment
Experience Level
Expert
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Intermediate
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Intermediate
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