Available to hire
Customer-focused HR and technical support professional with 2 years of call-center experience specializing in technical support. Proactive and innovative, using an unconventional approach to solve unforeseen issues quickly and efficiently, and committed to continuous development and improving existing processes.
Within DALS, as an Assistant HR Analyst, supported high-volume customer interactions and maintained clear communication with candidates. Developed organizational skills using Google Sheets and created/managed knowledge bases (KBs) for the technical application processes used in the role.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Fluent
French
Intermediate
Work Experience
Assistant HR Analyst at DALS
July 2, 2025 - January 1, 2026Supported high-volume customer interactions and maintained clear, concise communication with candidates. Developed strong organizational skills using Google Sheets. Created and maintained knowledge bases (KBs) for the technical processes and applications used by the team. Contributed to operational efficiency by supporting HR-related workflows and candidate communications.
Human Resources Assistant Analyst at DALSF
February 1, 2025 - January 1, 2026Supported high-volume customer/candidate interactions and maintained clear, concise communication with candidates. Developed and supported knowledge management using Google Sheets, maintaining knowledge bases (KBs) for the technical process related to the applications used. Worked on improving operational efficiency through better documentation and organized workflows.
Ajutor Analist / Suport Tehnic / Customer Support
February 1, 2025 - February 1, 2026Am oferit suport tehnic (SharePoint, Active Directory) într-un call-center BPO, lucrând în ture nocturne și în weekend. Am contribuit la optimizarea proceselor și la reducerea timpului de rezolvare.
Assistant Analyst (technical support / HR support)
January 1, 2025 - June 1, 2025Strengthened and diversified technical and critical-thinking skills. Applied knowledge to optimize performance across multiple projects and handle complex challenges, contributing to improved operational efficiency. (Company name and exact title not fully specified in the provided text.)
Analist resurse umane
August 1, 2024 - February 1, 2025Am dezvoltat și întreținut o bază de cunoștințe internă pentru procese tehnice și aplicații HR. Am utilizat Google Sheets cu formule complexe, raportare automatizată și urmărire KPI pentru organizarea datelor de personal, contribuind la eficientizarea proceselor și la acces rapid la informații actualizate.
Analist / Suport Tehnic (Active Directory)
August 1, 2023 - November 1, 2024Am administrat Active Directory (conturi, permisiuni, acreditări) și am oferit suport tehnic combinat cu vânzări. Am identificat nevoi și am propus soluții personalizate pentru clienți B2B/B2C.
HR/Analyst (role at Capgemini) at Capgemini
February 1, 2023 - January 20, 2025Strengthened and diversified skills in a role with direct impact on work processes and the team's results. Applied knowledge to optimize performance across multiple projects, addressing complex challenges and contributing to improved operational efficiency.
Assistant Analyst / Technical Support / Sales experience at Capgemini (as mentioned)
February 1, 2023 - January 1, 2025Refined technical skills and critical thinking to reach the best solution. Gained customer persuasion skills and learned to identify customer needs in order to offer the best services. Also gained experience related to Active Directory and technical support tasks (printer maintenance, software/hardware maintenance).
Technical Support Analyst / Call-center support
January 1, 2020 - December 31, 2021Provided technical support in a call-center environment with a focus on resolving customer issues efficiently. Developed communication and problem-solving skills aligned with customer needs.
Voluntar (educație și recreere) at Salvați Copiii – GLTI Iași & Hecuba – Centrul pentru Mame și Copii
January 1, 2019 - January 1, 2022Activități educative și de recreere cu copiii.
Trainer / Organizator evenimente (Voluntariat) at World Youth Alliance
January 1, 2019 - January 1, 2022Trainer certificat CTP. Am prezentat programele pentru noii membri și am organizat evenimente.
Education
Licență – Artă Murală at Facultatea de Arte Vizuale și Design, Colegiul Tehnic „Gh. Asachi”
January 1, 2021 - January 1, 2023Bachelor – FilologieDALS (D.A. Languages) at ALS – D.A. Languages
January 1, 2017 - January 1, 2021Bachelor’s degree (graduated) at Faculty of Visual Arts and Design, “Gh. Asachi” (university name as provided)
January 11, 2030 - July 25, 2026Bachelor's degree at Faculty of Visual Arts and Design
January 11, 2030 - July 26, 2026Qualifications
Trainer certificat CTP
January 1, 2019 - July 25, 2026Absolvent(ă) de Arte Vizuale și Design
January 1, 2021 - January 1, 2023Microsoft Office / Excel / Google Sheets skills
January 11, 2030 - July 26, 2026Industry Experience
Education, Non-Profit Organization, Media & Entertainment, Professional Services, Government, Computers & Electronics, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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