Available to hire
I am a skilled software tester and API technical author with more than 45 years in IT, delivering testing across defence, government and financial services sectors. I’ve managed User Acceptance and led cross-functional teams, and I specialize in creating productivity-boosting API documentation that aligns with partner and stakeholder expectations while cutting costs.
I’ve also led security patch analyses and deployment for thousands of servers, steered release and change management, and supported remote/hybrid teams with practical governance and documentation. A self-starter with a collaborative leadership style, I’m always looking for ways to re-engineer processes, improve security, and communicate complex concepts clearly.
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
API Technical Author at Barclays Bank
January 1, 2020 - January 1, 2024Produced API documentation, including Open Banking, to enable Third Party Partners (TPP) to engage with Barclays APIs with minimal interaction; provided consultancy to other Barclays teams; liaised with Brand/Marketing/Legal/Compliance; produced and maintained process documentation using swim lanes and a RACI framework; worked with offshore deployment teams to test API documentation; awarded membership of the Institute of Scientific and Technical Communicators; familiar with MadCap Flare; experienced with HTML, SQL, Java, C, C++, Markdown, JavaScript, GIT, RAML, JIRA, JSON and Confluence.
API Tester at Barclays Bank
January 1, 2018 - January 1, 2020Wrote and undertook automated System Integration testing for Barclays APIs, including Open Banking; liaised with Development to investigate issues; ensured that all permutations of potential paths through a program were covered to ensure API correctness.
Release Manager at Fujitsu Services
January 1, 2011 - January 1, 2018Negotiated change governance with service managers to ensure ongoing security of the 2,000 Windows server estate across 200 services; conceptualised and created Release and Change management processes; delivered collaborative leadership, training and mentoring; managed incidents and problems; established trusted relationships with senior managers; led the emergency Wannacry ransomware patch rollout and standardised the process.
Deployment Manager at Fujitsu Services
January 1, 2007 - January 1, 2010Coordinated hardware and software rollout for clients to reduce cost and increase efficiency; planned releases and rollout processes; led remote and local teams; at Thomson Reuters, managed a 6-week deployment critical to a system generating significant revenue; collaborated with senior managers to secure progress updates.
Test Analyst & Test Manager at Fujitsu Services
January 1, 1999 - January 1, 2007Produced installation and end-user desk instructions, scheduled and executed test plans and scripts (including automated regression testing); provided feedback to development teams; managed budgets, risks and timeframes; led and mentored the testing team to ensure quality and timely delivery.
Higher Executive Officer (IT) at MOD Civil Service
January 1, 1996 - January 1, 1999Head of rollout of MOD HQ Intranet.
Higher Executive Officer (IT) at MOD Civil Service
January 1, 1995 - January 1, 1996Head of IT for Stores Division.
Executive Officer (IT) at MOD Civil Service
January 1, 1993 - January 1, 1995Test Team Leader.
Executive Officer at MOD Civil Service
January 1, 1992 - January 1, 1993Budget office team member and clerical support.
Clerical Assistant at MOD Civil Service
January 1, 1983 - January 1, 1985Calibration Control team member on test equipment.
RAF Officer Cadet at RAF
January 1, 1985 - January 1, 1985Officer training course.
Administrative Assistant at MOD Civil Service
January 1, 1985 - January 1, 1988Timesheet management and clerical support.
Administrative Officer at MOD Civil Service
January 1, 1988 - January 1, 1992Budget office team member and clerical support.
Release Manager at Fujitsu Services (HMRC support)
January 1, 2011 - January 1, 2018Negotiated change governance with service managers to ensure ongoing security of the 2,000 Windows server estate across 200 services, without compromising system availability. Conceptualised and created Release and Change management processes, documented workflow, established cross‑department relationships, and liaised with governance to industrialise best practice. Delivered collaborative leadership, training and mentoring to development teams. Managed incidents and problems with escalations to ensure prompt resolution and permanent issue resolution. Managed emergency Wannacry ransomware patch rollout, documenting the process and making it standard practice, reducing patch time from 6+ months to under a month.
Deployment Manager at Fujitsu Services (Client work including Thomson Reuters & NHS)
January 1, 2007 - January 1, 2010Coordinated analysis, acquisition, implementation, installation and rollout of new hardware and software for clients to reduce cost and increase efficiency. Planned releases and rollout processes, led, coordinated and supported remote and local teams to facilitate successful deployment. At Thomson Reuters, managed a six-week deployment involving a full system shutdown. Collaborated with senior managers and stakeholders to provide progress updates, managed development, testing and service support, ensuring buy-in and producing SOPs, technical manuals and desk instructions.
Test Analyst & Test Manager at Fujitsu Services (Client work including Foreign Office and HMRC)
January 1, 1999 - January 1, 2007Produced Installation and End User desk instruction / User Guide documentation and scheduling for multiple clients. Led a User Acceptance Testing (UAT) team of up to 12 testers; produced SOPs, technical manuals and desk instructions. Responsible for preparing, maintaining and executing test plans and scripts, including automated regression testing, providing feedback to development teams, scheduling projects, conducting risk assessments, performing continuous testing and upgrades, and managing testing budgets.
Head of IT at MOD Civil Service
January 1, 1996 - January 1, 1999Higher Executive Officer (IT) – Head of rollout of MOD HQ Intranet, producing SOPs and technical manuals.
Head of IT at MOD Civil Service
January 1, 1995 - January 1, 1996Higher Executive Officer (IT) – Head of IT for Stores Division.
Executive Officer (IT) at MOD Civil Service
January 1, 1992 - January 1, 1993Executive Officer (IT) – Budget, Logistical and Technical Support.
Administrative Assistant at MOD Civil Service
January 1, 1983 - January 1, 1985Administrative Assistant – Budget office team member and clerical support; produced SOPs and technical manuals.
Release Manager at Fujitsu Services (HMRC)
January 1, 2011 - January 1, 2018Negotiated change governance with service managers to maintain security for a 2,000 Windows server estate across 200 services without impacting availability. Conceptualised and created Release and Change management processes with ownership for documenting workflow, establishing cross‑department relationships and liaising with governance to improve and industrialise best practice. Delivered collaborative leadership, training and mentoring to development teams. Managed incidents and problems with appropriate escalations to ensure prompt resolution and permanent addressing. Built trusted relationships with senior managers resulting in ongoing senior‑level support. Managed the emergency rollout of the Wannacry ransomware patch, documenting the process and making it standard practice, reducing typical patch time from 6+ months to less than a month.
Head of IT, Stores Division at MOD Civil Service
January 1, 1995 - January 1, 1996Led IT for the Stores Division, shaping IT strategy and service delivery.
Executive Officer (IT) / Test Team Leader at MOD Civil Service
January 1, 1993 - January 1, 1995Executive Officer (IT) responsible for IT operations and leading a test team within the Civil Service.
Executive Officer (Technical Support) / Office Manager at MOD Civil Service
January 1, 1992 - January 1, 1993Managed technical support and office operations within the department.
Administrative Officer (Budget / Clerical Support) at MOD Civil Service
January 1, 1990 - January 1, 1992Budget office support and clerical tasks supporting IT and civil service functions.
Head of rollout of MOD HQ Intranet at MOD Civil Service
January 1, 1996 - January 1, 1999Led the rollout of the MOD HQ Intranet, aligning IT infrastructure with organisational needs and delivering governance and change management within a large government estate.
Head of IT for Stores Division at MOD Civil Service
January 1, 1995 - January 1, 1996Led IT for the Stores Division, implementing IT solutions to support logistics and operations.
Education
BSc in Computing at Oxford Brookes University
January 1, 1995 - December 31, 1999HND in Computing at North East Wales Institute
January 1, 1993 - December 31, 1995HNC in Computing at North East Wales Institute
January 1, 1992 - December 31, 1993ONC in Computing at Cheshire College South and West
January 1, 1990 - December 31, 1992BSc Degree in Computing at Oxford Brookes University
January 1, 1995 - January 1, 1999HND in Computing at North East Wales Institute
January 1, 1993 - January 1, 1995HNC in Computing at North East Wales Institute
January 1, 1992 - January 1, 1993ONC in Computing at Cheshire College South and West
January 1, 1990 - January 1, 1992BSc Computing at Oxford Brookes University
January 1, 1995 - January 1, 1999HND in Computing at North East Wales Institute
January 1, 1993 - January 1, 1995HNC in Computing at North East Wales Institute
January 1, 1992 - January 1, 1993ONC in Computing at Cheshire College South and West
January 1, 1990 - January 1, 1992BSc in Computing at Oxford Brookes University
January 1, 1995 - January 1, 1999HND in Computing at North East Wales Institute
January 1, 1993 - January 1, 1995HNC in Computing at North East Wales Institute
January 1, 1992 - January 1, 1993ONC in Computing at Cheshire College South and West
January 1, 1990 - January 1, 1992Qualifications
British Computer Society, Certified IT Professional
January 11, 2030 - December 8, 2025Member of the BCS Special Interest Group in Software Testing
January 11, 2030 - December 8, 2025Member of Institute of Scientific and Technical Communicators
January 11, 2030 - December 8, 2025PRINCE2 Foundation
January 11, 2030 - December 8, 2025ITIL Foundation
January 11, 2030 - December 8, 2025ISEB ISTQB Foundation Certificate in Software Testing
January 1, 2005 - December 31, 2005British Computer Society, Certified IT Professional
January 1, 2002 - December 8, 2025BCS Special Interest Group in Software Testing
January 1, 1992 - December 8, 2025Institute of Scientific and Technical Communicators
January 11, 2030 - December 8, 2025PRINCE2 Foundation
January 11, 2030 - December 8, 2025ITIL Foundation, Release Management and Test Management
January 11, 2030 - December 8, 2025ISEB ISTQB Foundation Certificate in Software Testing
January 1, 2005 - December 8, 2025British Military IT Security trained
January 11, 2030 - December 8, 2025BCS Certified IT Professional
January 11, 2030 - December 28, 2025PRINCE2 Foundation
January 11, 2030 - December 28, 2025ITIL Foundation
January 11, 2030 - December 28, 2025ISTQB Foundation Certificate in Software Testing
January 1, 2005 - December 28, 2025BCS Special Interest Group in Software Testing
January 1, 1992 - December 28, 2025Institute of Scientific and Technical Communicators
January 11, 2030 - December 28, 2025British Computer Society, Certified IT Professional
January 1, 2004 - April 23, 2026PRINCE2 Foundation
January 1, 2010 - April 23, 2026ITIL Foundation
January 1, 2010 - April 23, 2026Release Management
January 1, 2015 - April 23, 2026ISEB ISTQB Foundation Certificate in Software Testing
January 1, 2005 - April 23, 2026Industry Experience
Government, Financial Services, Professional Services, Software & Internet, Media & Entertainment, Healthcare
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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