I am a motivated web design and IT professional with a passion for creating accessible, visually appealing digital experiences. My background blends hands-on customer service, hands-on IT support, and formal study in Web Design to deliver practical, user-centered solutions. I thrive in collaborative environments and enjoy turning complex requirements into clean, usable interfaces. I recently completed education in Web Design and currently contribute as a Level 1 IT Help Desk Associate, while continuing to develop skills in PHP, JavaScript, and the Adobe Creative Suite. My goal is to grow professionally by applying technical and creative skills to innovative projects in web design and IT.

Alexandria Mitchell

I am a motivated web design and IT professional with a passion for creating accessible, visually appealing digital experiences. My background blends hands-on customer service, hands-on IT support, and formal study in Web Design to deliver practical, user-centered solutions. I thrive in collaborative environments and enjoy turning complex requirements into clean, usable interfaces. I recently completed education in Web Design and currently contribute as a Level 1 IT Help Desk Associate, while continuing to develop skills in PHP, JavaScript, and the Adobe Creative Suite. My goal is to grow professionally by applying technical and creative skills to innovative projects in web design and IT.

Available to hire

I am a motivated web design and IT professional with a passion for creating accessible, visually appealing digital experiences. My background blends hands-on customer service, hands-on IT support, and formal study in Web Design to deliver practical, user-centered solutions. I thrive in collaborative environments and enjoy turning complex requirements into clean, usable interfaces.
I recently completed education in Web Design and currently contribute as a Level 1 IT Help Desk Associate, while continuing to develop skills in PHP, JavaScript, and the Adobe Creative Suite. My goal is to grow professionally by applying technical and creative skills to innovative projects in web design and IT.

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Experience Level

Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Lawn & Garden Sales Associate at Lowe's Home Improvement
June 1, 2024 - April 1, 2025
Assisted customers with product selection for outdoor/indoor gardening tools and supplies; maintained cleanliness and organization of lawn & garden department; provided excellent customer service, enhancing the shopping experience.
Level 1 IT Help Desk Associate at Coforge
July 1, 2025 - Present
Adaptability learning new software and processes; resolved end-user incidents and user requests on first call; utilized ticketing systems to clearly track troubleshooting steps and document interactions; performed basic network, software, and hardware troubleshooting with focus on Windows 11 OS.

Education

Associate of Applied Science – Web Design at BridgeValley Community & Technical College
January 11, 2030 - May 1, 2025
High School Diploma at Capital High School
January 11, 2030 - January 1, 2021
Non-degree Coursework at Marshall University
January 11, 2030 - May 20, 2026

Qualifications

TestOut Server Pro 2016: Install and Storage
January 11, 2030 - May 20, 2026

Industry Experience

Software & Internet, Education, Retail, Professional Services