Available to hire
I’m Aleksey Aleksandrovich, a dedicated IT Specialist with a strong background in technical support, systems administration, and quality assurance.
I’m pursuing advanced dual studies in DevOps, Full-Stack development, and IT Administration, seeking part-time opportunities to apply my problem-solving skills and passion for AI and robust systems management while continuing my professional education.
Skills
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Language
Russian
Fluent
English
Advanced
Estonian
Intermediate
Work Experience
Customer Support at 5CA
April 8, 2024 - PresentMultilanguage customer support (mostly Russian and English with additional translation tasks for articles). Support for various huge game companies with hands-on game experience. Fixing purchase issues, consulting Confluence, using Zendesk and much more
Game Tester at LionBridge Studious
December 25, 2024 - PresentFreelance game testing, not a contract, rather per request or project work.
Bilingual Customer Support Agent for Games at 5CA
April 1, 2024 - January 1, 2026Provided high-level technical and customer support for B2B game clients in English and Russian; utilized Zendesk for inquiries, Slack for team coordination, and Power BI to monitor KPIs; handled translation tasks and high-priority bug reports; mentored new team members; operated under NDA.
Video Game Tester at Lionbridge
January 1, 2024 - PresentPer-task deep-dive investigations into malfunctions across diverse gaming environments; produced detailed reports covering design, humor, graphics, and technical stability; collaborated on large-scale stress tests for multiplayer infrastructure during peak load windows.
Education
Developer at Kood
October 7, 2024 - September 7, 2026Software, web and game developing using Java, JavaScript, TypeScript. RESTful APIs, working with Gitea (same as github) and VSCode. Node.js and React were used for some projects. Each project comes along with feedback and collaboration, working with multiple developers on same goals. Dating web-site, online multi-player web game, Race screens for an imaginary race company and much more
IT Specialist at Narva Kursehariduskeskus.
September 1, 2024 - June 10, 2026IT Specialist work hands-on experience. Working with Linux systems, deployment of Slack bots, server tracking with zabbix, network deployment and configuration, working with Windows systems, Windows Server setup, DDOS protection, encryption and much more.
Full-Stack / DevOps Program at Kood, Jõhvi, Estonia
March 1, 2025 - September 1, 2026Professional Degree: IT-Specialist at Ida-Virumaa Kutsehariduskeskus, Narva
September 1, 2024 - June 1, 2026High School Diploma at Narva Täiskasvanute Kool / Narva School for Adults
September 1, 2011 - June 1, 2024Modeling Course at Narva Kunstikool
February 1, 2023 - March 1, 2023Qualifications
IT-Specialist Internship at Binarwelt
August 1, 2025 - March 12, 2026Industry Experience
Software & Internet, Gaming, Media & Entertainment, Professional Services
Skills
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
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