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I'm Ilankumaran Calyradja, a Senior 2nd line IT Support Engineer / EUC Engineer with 15 years' experience supporting enterprise and executive users in fast-paced environments. I specialize in VIP support, desktop, laptop and mobile troubleshooting, Microsoft 365, Intune, SCCM, Windows 10/11, AV and meeting room technologies, and end-user onboarding. I'm highly presentable, professional, and trusted to work independently with senior stakeholders. I diagnose and resolve complex desktop, email, and user issues while delivering excellent customer experience and meeting SLA targets.…I'm Ilankumaran Calyradja, a Senior 2nd line IT Support Engineer / EUC Engineer with 15 years' experience supporting enterprise and executive users in fast-paced environments. I specialize in VIP support, desktop, laptop and mobile troubleshooting, Microsoft 365, Intune, SCCM, Windows 10/11, AV and meeting room technologies, and end-user onboarding. I'm highly presentable, professional, and trusted to work independently with senior stakeholders. I diagnose and resolve complex desktop, email, and user issues while delivering excellent customer experience and meeting SLA targets.

Ilankumaran Calyradja

UX Designer, Designer, Graphic Designer, +7

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I'm Ilankumaran Calyradja, a Senior 2nd line IT Support Engineer / EUC Engineer with 15 years' experience supporting enterprise and executive users in fast-paced environments. I specialize in VIP support, desktop, laptop and mobile troubleshooting, Microsoft 365, Intune, SCCM, Windows 10/11, AV and meeting room technologies, and end-user onboarding. I'm highly presentable, professional, and trusted to work independently with senior stakeholders. I diagnose and resolve complex desktop, email, and user issues while delivering excellent customer experience and meeting SLA targets.…I'm Ilankumaran Calyradja, a Senior 2nd line IT Support Engineer / EUC Engineer with 15 years' experience supporting enterprise and executive users in fast-paced environments. I specialize in VIP support, desktop, laptop and mobile troubleshooting, Microsoft 365, Intune, SCCM, Windows 10/11, AV and meeting room technologies, and end-user onboarding. I'm highly presentable, professional, and trusted to work independently with senior stakeholders. I diagnose and resolve complex desktop, email, and user issues while delivering excellent customer experience and meeting SLA targets.

Available to hire

I’m Ilankumaran Calyradja, a Senior 2nd line IT Support Engineer / EUC Engineer with 15 years’ experience supporting enterprise and executive users in fast-paced environments. I specialize in VIP support, desktop, laptop and mobile troubleshooting, Microsoft 365, Intune, SCCM, Windows 10/11, AV and meeting room technologies, and end-user onboarding.

I’m highly presentable, professional, and trusted to work independently with senior stakeholders. I diagnose and resolve complex desktop, email, and user issues while delivering excellent customer experience and meeting SLA targets.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

French

Fluent

Work Experience

Level 2 IT Support Engineer at TCS – Agilent Technologies

October 1, 2022 - November 1, 2025

Provided 2nd-line desktop and service desk support for global enterprise and VIP users. Delivered white-glove executive support with desk-side troubleshooting and meeting support. Diagnosed and resolved desktop, laptop, Outlook/Teams, and user profile issues. Logged, categorised, prioritised, and resolved incidents via ServiceNow. Supported and maintained AV and meeting room technologies, including teleconferencing systems. Led new starter onboarding, device provisioning, and user setup using SCCM and Intune. Worked independently to resolve incidents end-to-end while meeting SLA targets and maintaining a highly professional presence with senior stakeholders.

Level 2 IT Support Engineer / EUC Engineer (2nd Line) at TCS – NXP

August 1, 2021 - September 1, 2022

Provided 2nd-line desktop support for Windows, macOS, and mobile devices, supporting VIP and executive users onsite and remotely. Troubleshot hardware, software, Microsoft 365, and connectivity issues. Built, deployed, and rebuilt laptops/desktops to corporate standards. Delivered first-time fixes and device provisioning/rebuilds via SCCM, Intune, and USB media, ensuring compliance with company standards.

SOC Trainee / IT Support Analyst (1st-Level Support) at World Sec Technology LLP

July 1, 2020 - March 1, 2021

Performed first-level incident monitoring and analysis in a Security Operations Centre (SOC). Monitored alerts and system health using SIEM tools; analyzed logs to identify suspicious activities. Followed procedures to log, classify, and escalate incidents; created incident reports and maintained operational documentation. Used Splunk and ArcSight for log analysis and daily checks.

IT Support Analyst (Level 2) at IBM – Client: Fluor

October 1, 2019 - December 1, 2019

Built and deployed new PCs for end users. Supported Windows 7 to Windows 10 migration for 2000+ devices. Resolved hardware, firmware (Dell docks), and application issues. Supported Microsoft 365 and IBM Notes environments. Maintained asset management and ticket resolution via Archibus.

Level 2 IT Support Engineer at TCS – Keysight & Agilent Technologies

July 1, 2016 - September 1, 2019

Delivered 2nd-line desktop and service desk support for global enterprise and VIP users. Provided white-glove executive support, including desk-side troubleshooting and meeting support. Diagnosed and resolved desktop, laptop, Outlook/Teams and user profile issues. Logged, categorised, prioritised, and resolved incidents using ServiceNow. Supported AV and meeting room technologies; onboarding and device provisioning using SCCM, Intune & USB. Escalated unresolved issues to L3 teams following ITIL processes.

Storage & System Administrator at Cloudstor Technologies UK Ltd

January 1, 2015 - January 1, 2016

Managed daily BAU operations across UK & Australia. Deployed and managed EMC & NetApp storage solutions (40+ TB). Performed storage provisioning, replication, monitoring, and migrations. Administered Windows Server 2008 R2 Active Directory. Participated in vendor coordination and on-call support.

IT Support Engineer (2nd Line Support) at Tata Consultancy Services (Client: Cargill)

January 1, 2014 - January 1, 2015

Delivered end-user and EUC support during large-scale infrastructure migration across Europe. Provided 1st and 2nd line support during transition and hyper-care phases. Assessed end-user devices and prepared them for migration to corporate standards. Deployed standard Windows images using SCCM. Supported post-migration issues related to Windows, applications, and access. Assisted with Active Directory, DNS, and basic Windows Server administration; logged, tracked, and resolved incidents.

Desktop Support Engineer (1st / 2nd Line Support) at Zinath Solutions

January 1, 2013 - December 31, 2014

Provided 1st and 2nd line desktop support for end users. Installed, configured, and supported desktops, laptops, and peripherals. Troubleshot hardware, software, and connectivity issues. Administered Active Directory user accounts; coordinated with network/infrastructure teams during upgrades and rollouts. Maintained asset inventory and performed regular data backups.

Customer Service Assistant at Sainsbury’s

January 1, 2009 - December 31, 2013

Delivered high-quality customer service in a fast-paced retail environment. Assisted customers with product selection and enquiries; managed stock levels and store operations. Handled cash transactions and end-of-day reconciliation; maintained a clean and welcoming shop floor.

Level 2 IT Support Engineer at TCS – Agilent Technologies (France)

October 1, 2022 - November 1, 2025

Delivered 2nd line desktop and service desk support for global enterprise and VIP users. White-glove executive desk-side troubleshooting and meeting support. Diagnosed and resolved desktop, laptop, email (Outlook), Teams and user profile issues. Logged, categorised, prioritised, and resolved incidents using ServiceNow. Supported AV and meeting room technologies. Led new starter onboarding, device provisioning, and user setup using SCCM and Intune. Worked independently to resolve incidents end-to-end while meeting SLA targets. Maintained professional presence when supporting senior stakeholders. Escalated issues to L2/L3 per ITIL processes. Maintained high customer satisfaction and SLA targets. Supported hardware, software, and network issues.

Level 2 IT Support Engineer / EUC Engineer (2nd Line) at TCS – NXP (France)

August 1, 2021 - September 1, 2022

Provided 2nd line desktop support for Windows, macOS, and mobile devices. Supported VIP and executive users onsite and remote. Troubleshot hardware, software, Microsoft 365, and connectivity issues. Built, deployed, and rebuilt laptops/desktops to corporate standards. Delivered first-time fixes for hardware, software, Microsoft 365, and connectivity issues. Deployed devices using SCCM, Intune, and USB media, ensuring compliance with company standards.