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Hi, I’m Aram Aral. I’m a Commercial & Operations leader with a passion for building scalable digital ecosystems, leading cross-functional teams, and delivering measurable growth. I’ve steered digital marketing, CRM, and customer experience initiatives across multiple markets and industries, helping startups and SMEs expand internationally and improve conversion, retention, and ROI. I thrive in data-driven environments and enjoy turning complex problems into clear, actionable plans that validate with investor-ready metrics. I’m focused on Agile execution, go-to-market strategy, and translating business goals into tangible outcomes. I love partnering with founders to drive growth, optimize processes, and shape brand positioning that resonates across global markets.…Hi, I’m Aram Aral. I’m a Commercial & Operations leader with a passion for building scalable digital ecosystems, leading cross-functional teams, and delivering measurable growth. I’ve steered digital marketing, CRM, and customer experience initiatives across multiple markets and industries, helping startups and SMEs expand internationally and improve conversion, retention, and ROI. I thrive in data-driven environments and enjoy turning complex problems into clear, actionable plans that validate with investor-ready metrics. I’m focused on Agile execution, go-to-market strategy, and translating business goals into tangible outcomes. I love partnering with founders to drive growth, optimize processes, and shape brand positioning that resonates across global markets.

Aram Aral

Project Manager, Marketing Strategist, Growth Marketer, +2

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Hi, I’m Aram Aral. I’m a Commercial & Operations leader with a passion for building scalable digital ecosystems, leading cross-functional teams, and delivering measurable growth. I’ve steered digital marketing, CRM, and customer experience initiatives across multiple markets and industries, helping startups and SMEs expand internationally and improve conversion, retention, and ROI. I thrive in data-driven environments and enjoy turning complex problems into clear, actionable plans that validate with investor-ready metrics. I’m focused on Agile execution, go-to-market strategy, and translating business goals into tangible outcomes. I love partnering with founders to drive growth, optimize processes, and shape brand positioning that resonates across global markets.…Hi, I’m Aram Aral. I’m a Commercial & Operations leader with a passion for building scalable digital ecosystems, leading cross-functional teams, and delivering measurable growth. I’ve steered digital marketing, CRM, and customer experience initiatives across multiple markets and industries, helping startups and SMEs expand internationally and improve conversion, retention, and ROI. I thrive in data-driven environments and enjoy turning complex problems into clear, actionable plans that validate with investor-ready metrics. I’m focused on Agile execution, go-to-market strategy, and translating business goals into tangible outcomes. I love partnering with founders to drive growth, optimize processes, and shape brand positioning that resonates across global markets.

Available to hire

Hi, I’m Aram Aral. I’m a Commercial & Operations leader with a passion for building scalable digital ecosystems, leading cross-functional teams, and delivering measurable growth. I’ve steered digital marketing, CRM, and customer experience initiatives across multiple markets and industries, helping startups and SMEs expand internationally and improve conversion, retention, and ROI. I thrive in data-driven environments and enjoy turning complex problems into clear, actionable plans that validate with investor-ready metrics.

I’m focused on Agile execution, go-to-market strategy, and translating business goals into tangible outcomes. I love partnering with founders to drive growth, optimize processes, and shape brand positioning that resonates across global markets.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Advertising Illustration

Beginner

Language

Portuguese

Fluent

English

Advanced

German

Intermediate

Work Experience

Commercial Project Manager at PACTUM - Digital Marketing Agency

September 2, 2023 - October 2, 2025

Responsible for commercial and operational management of online sales support, focusing on customer experience and conversion growth. Created and optimized digital sales and humanized service flows, achieving an average 25-30% increase in online sales conversion rate.

Agile Projects Lead at Five Stars Digital Marketing Agency

January 1, 2019 - February 2, 2023

Led Agile projects (Scrum/Kanban) and digital transformation initiatives, managing CRM, sales funnels, and performance marketing across Brazil and Canada; achieved 20% sales growth and international expansion; implemented CX processes and CRM structures, improving efficiency and client retention.

Commercial & Operations Manager – Online Sales & CX at Five Stars Digital Marketing Agency

September 1, 2023 - October 1, 2025

Responsible for commercial and operational management of online sales support, focusing on customer experience and conversion growth. Created and implemented digital sales and humanized service workflows, achieving a 25–30% increase in online sales conversion rates. Managed 60,000+ leads and over 20 digital launches, increasing engagement and response rates. Structured CX processes and CRM automations, reducing average response time by 50% and improving client satisfaction and retention. Coordinated multidisciplinary teams across marketing, sales, and operations, enhancing overall efficiency. Led the Business Plan project for seed investment fundraising, developing BI-driven plans to target scalable ARR. Executed go-to-market strategies focusing on branding, digital marketing, and B2B client growth. Implemented agile methodologies (Scrum, OKRs) and achieved milestones with data-supported decisions. Drove international expansion efforts (e.g., Canada) and stabilized global brand posit

Agile Projects Lead – Digital Transformation & Innovation at Independent / Freelance

January 1, 2019 - February 2, 2023

Led Agile projects (Scrum and Kanban) using Asana, Monday, Jira, Miro, and ClickUp. Managed CRM/marketing automation initiatives, digital funnels, launches, and performance marketing. Built and optimized CRM structures, delivering an average of five new client opportunities per month and improving sales process efficiency. Drove digital transformations across multiple industries (cryo assets, education, retail), achieving ROIs between 3% and 9% and growing online engagement. Coordinated cross-functional teams to integrate marketing, sales, and operations, reducing cycle times and elevating customer experience.