Aram Aral

Responsible for commercial and operational management of online sales support, focusing on customer experience and conversion growth. Created and optimized digital sales and humanized service flows, achieving an average 25-30% increase in online sales conversion rate.

Responsible for commercial and operational management of online sales support, focusing on customer experience and conversion growth. Created and optimized digital sales and humanized service flows; achieved a 25-30% increase in online sales conversion rates. Managed 60,000+ leads and 20+ digital launches, improving engagement and response rates by 10-20%. Structured CX processes and CRM automations, reducing average response time by 50% and boosting client satisfaction and retention. Coordinated multidisciplinary teams across marketing, sales, and operations; led the Business Plan for seed funding. Executed go-to-market strategies focusing on branding, digital marketing, brand awareness, and B2B client base growth. Implemented CRM structures and CRM automation, resulting in 20% sales growth and 25% contract renewal rate. Designed and executed digital launch strategies across industries (crypto assets, education, retail), building active communities and achieving ROI between 3% and 9%.

Responsible for commercial and operational management of online sales support, focusing on customer experience and conversion growth. Key achievements include creating and optimizing digital sales and humanized service flows, increasing online sales conversion rates by 25–30%, managing 60,000+ leads and 20+ digital launch campaigns, structuring CX processes and CRM automation to reduce response times by 50% and improve client satisfaction and retention. Coordinated multi-disciplinary teams across marketing, sales, and operations and led the Business Plan for seed investment fundraising.