Commercial Project Manager at PACTUM - Digital Marketing Agency

Responsible for commercial and operational management of online sales support, focusing on customer experience and conversion growth. Created and optimized digital sales and humanized service flows, achieving an average 25-30% increase in online sales conversion rate.

Agile Projects Lead at Five Stars Digital Marketing Agency

Led Agile projects (Scrum/Kanban) and digital transformation initiatives, managing CRM, sales funnels, and performance marketing across Brazil and Canada; achieved 20% sales growth and international expansion; implemented CX processes and CRM structures, improving efficiency and client retention.

Commercial & Operations Manager – Online Sales & CX at Five Stars Digital Marketing Agency

Responsible for commercial and operational management of online sales support, focusing on customer experience and conversion growth. Created and implemented digital sales and humanized service workflows, achieving a 25–30% increase in online sales conversion rates. Managed 60,000+ leads and over 20 digital launches, increasing engagement and response rates. Structured CX processes and CRM automations, reducing average response time by 50% and improving client satisfaction and retention. Coordinated multidisciplinary teams across marketing, sales, and operations, enhancing overall efficiency. Led the Business Plan project for seed investment fundraising, developing BI-driven plans to target scalable ARR. Executed go-to-market strategies focusing on branding, digital marketing, and B2B client growth. Implemented agile methodologies (Scrum, OKRs) and achieved milestones with data-supported decisions. Drove international expansion efforts (e.g., Canada) and stabilized global brand posit

Agile Projects Lead – Digital Transformation & Innovation at Independent / Freelance

Led Agile projects (Scrum and Kanban) using Asana, Monday, Jira, Miro, and ClickUp. Managed CRM/marketing automation initiatives, digital funnels, launches, and performance marketing. Built and optimized CRM structures, delivering an average of five new client opportunities per month and improving sales process efficiency. Drove digital transformations across multiple industries (cryo assets, education, retail), achieving ROIs between 3% and 9% and growing online engagement. Coordinated cross-functional teams to integrate marketing, sales, and operations, reducing cycle times and elevating customer experience.

Commercial and Operations Manager, Online Sales Support at Five Stars Digital Marketing Agency

Responsible for commercial and operational management of online sales support, focusing on customer experience and conversion growth. Key achievements include creating and optimizing digital sales and humanized service flows, increasing online sales conversion rates by 25–30%, managing 60,000+ leads and 20+ digital launch campaigns, structuring CX processes and CRM automation to reduce response times by 50% and improve client satisfaction and retention. Coordinated multi-disciplinary teams across marketing, sales, and operations and led the Business Plan for seed investment fundraising.

Agile Projects Manager at Five Stars Digital Marketing Agency

Led agile projects (Scrum, Kanban) using tools such as Asana, Monday, ClickUp, Jira, Miro, Notion, and Zoom; oversaw CRM/RDS transformation and business intelligence strategy; developed digital sales funnels and launch campaigns; drove SEO, ads and e-commerce initiatives; achieved 20% sales growth through digital transformation and automation; implemented CRM structures and optimized sales operations, capturing new client acquisitions and improving efficiency.

Commercial Project Manager at Five Stars Digital Marketing Agency

Responsible for commercial and operational management of online sales support, focusing on customer experience and conversion growth. Created and optimized digital sales and humanized service flows; achieved a 25-30% increase in online sales conversion rates. Managed 60,000+ leads and 20+ digital launches, improving engagement and response rates by 10-20%. Structured CX processes and CRM automations, reducing average response time by 50% and boosting client satisfaction and retention. Coordinated multidisciplinary teams across marketing, sales, and operations; led the Business Plan for seed funding. Executed go-to-market strategies focusing on branding, digital marketing, brand awareness, and B2B client base growth. Implemented CRM structures and CRM automation, resulting in 20% sales growth and 25% contract renewal rate. Designed and executed digital launch strategies across industries (crypto assets, education, retail), building active communities and achieving ROI between 3% and 9%.

Agile Projects Manager at Independent Consulting

Agile project management (Scrum/Kanban) using Asana, Monday, Jira, Miro, Notion, and Zoom. Digital Transformation & Innovation initiatives including CRM automation, BI and strategy, digital sales funnels, and e-commerce launches. Led performance marketing, CX improvements, and cross-functional coordination; supported financial projections and strategic decision-making. Drove Go-to-Market activities and international expansion planning.