Hi! I'm AJ, a User Experience Designer with over a decade of experience creating intuitive and engaging experiences through storytelling, communications, and design. I specialize in human-centered design, working closely with stakeholders to align business goals with what users truly need. Whether it's redesigning mobile apps, crafting enterprise intranets, or leading content strategies, I love simplifying complex problems through thoughtful UX and content design. I bring a passion for improving accessibility and user engagement, backed by a history of successful projects with companies like Humana and Northern Trust. When I’m not designing, I enjoy exploring new ways to tell stories and create digital experiences that resonate emotionally and functionally. I’m excited about opportunities to contribute my skills to new challenges, especially in dynamic, growth-focused environments.

AJ Pudlo

Hi! I'm AJ, a User Experience Designer with over a decade of experience creating intuitive and engaging experiences through storytelling, communications, and design. I specialize in human-centered design, working closely with stakeholders to align business goals with what users truly need. Whether it's redesigning mobile apps, crafting enterprise intranets, or leading content strategies, I love simplifying complex problems through thoughtful UX and content design. I bring a passion for improving accessibility and user engagement, backed by a history of successful projects with companies like Humana and Northern Trust. When I’m not designing, I enjoy exploring new ways to tell stories and create digital experiences that resonate emotionally and functionally. I’m excited about opportunities to contribute my skills to new challenges, especially in dynamic, growth-focused environments.

Available to hire

Hi! I’m AJ, a User Experience Designer with over a decade of experience creating intuitive and engaging experiences through storytelling, communications, and design. I specialize in human-centered design, working closely with stakeholders to align business goals with what users truly need. Whether it’s redesigning mobile apps, crafting enterprise intranets, or leading content strategies, I love simplifying complex problems through thoughtful UX and content design.

I bring a passion for improving accessibility and user engagement, backed by a history of successful projects with companies like Humana and Northern Trust. When I’m not designing, I enjoy exploring new ways to tell stories and create digital experiences that resonate emotionally and functionally. I’m excited about opportunities to contribute my skills to new challenges, especially in dynamic, growth-focused environments.

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Work Experience

Senior Content & Digital Strategist at Humana
June 30, 2023 - July 28, 2025
Led user-centered content strategy and digital experience design for Humana’s enterprise agility team and enterprise intranet, serving over 40,000 employees. Delivered a SharePoint site improving workflows and governance practices, contributing to a 22% growth in Adjusted Earnings Per Share in 2022 through strategic content management for well-being initiatives. Strengthened user experience via interviews and affinity mapping with Agile teams, resulting in a 13.7% annual increase in membership growth. Facilitated training workshops for 70 employees on intranet features and content governance.
IT Operations Manager/Communications Analyst at Northern Trust
June 30, 2020 - July 28, 2025
Led over 100 Technology Champions in a digital workplace program impacting 3,000+ employees. Developed multi-channel communications, events, and resources, and managed design and content strategy for three SharePoint sites with focus on accessibility and usability. Received IABC Silver Quill Award for change communications excellence, increased intranet site visits by 61%, and achieved a 77% satisfaction rating for technology support. Earned the Chairman’s Award for an innovative user-centric approach adopted internationally.
Senior Channel & Communications Specialist, Internal at Beam Suntory
October 31, 2018 - July 28, 2025
Managed internal corporate communications for 3,000+ global employees, creating diverse content (emails, intranet stories, videos, executive communications) for HR, IT, and leadership initiatives. Collaborated with Creative Director to enhance visual communication and brand identity. Developed content strategies that achieved 98% employee engagement survey participation and 99% retention during an office relocation by delivering targeted communications and resources.
HRIS Content Lead at Beam Suntory
December 31, 2016 - July 28, 2025
Led global content strategy for SuccessFactors implementation, partnering with IT and HR leadership to ensure user adoption across teams. Implemented a multi-channel content strategy utilizing Viva Engage, SharePoint, email campaigns, meetings, and executive communications. Produced six animated videos to drive engagement and clarify processes.
Web Specialist at LaTrobe University
November 30, 2015 - July 28, 2025
Managed web-related tasks and digital content (specific details not provided).
Brand Marketing Manager at Rewards Come True
May 31, 2015 - July 28, 2025
Led brand marketing efforts (specific details not provided).

Education

Bachelor of Science at University of Illinois, Champaign-Urbana
January 1, 2005 - May 31, 2009

Qualifications

User Experience Design Immersive
April 1, 2025 - December 31, 2025
Scrum Foundations®
August 1, 2021 - December 31, 2021
Change Management Practitioner®
July 1, 2021 - December 31, 2021

Industry Experience

Financial Services, Healthcare, Software & Internet, Media & Entertainment, Professional Services