Coordinate cross-functional teams (development, legal, data) to support class-action settlement administration and portal operations. Define requirements, conduct UAT, validate functionality, and oversee secure, compliant portal content. Manage creation and approval workflows for notices, FAQs, claim forms, and settlement content. Track milestones using Asana, Jira, and Smartsheet to ensure compliance and on-time delivery. Lead portal launches and QA, and support legal/data governance by interpreting settlement terms and validating claim data.

Software Engineer — RPA (Automation Engineer) at PNC Bank

January 1, 2024 - December 1, 2024

Built and deployed RPA solutions using Automation Anywhere, reducing processing time by up to 70% and cutting manual workload by 50%. Integrated bots with internal applications and MS SQL databases for real-time data lookups, updates, and backend validations. Designed, tested, and optimized end-to-end automation workflows (including UiPath) to ensure scalability and maintainability. Monitored production bots, resolved failures, and collaborated with cross-functional teams to enhance automation reliability.

Software Engineer — Backend Developer at PNC Bank

October 1, 2022 - December 1, 2023

Developed backend features using Java 8, Spring Boot microservices, and AWS services (EC2, S3, Lambda) to deliver secure and scalable components. Integrated RESTful APIs for real-time data exchange and improved API workflows using Swagger and Postman, reducing review cycles by 20%. Deployed applications via Jenkins pipelines, leveraging Maven for build automation and JUnit for unit testing to ensure code reliability. Supported QA teams with test case validation and environment troubleshooting to enhance release quality.

Technical Support Specialist at Penske Automotive Group

June 1, 2021 - December 1, 2021

Resolved 25–30 daily technical issues across software, hardware, and network systems while managing 20+ tickets daily through BMC Remedy, ensuring fast triage and escalation. Performed system installations, updates, and repairs that improved operational efficiency by 15%, and conducted code reviews that reduced application errors by 35%. Maintained and updated dealership website content, ensuring accuracy and timely publication of inventory and information.

Market Research Analyst at Drexel Solutions Institute

September 1, 2020 - March 1, 2021

Led client project delivering VR/AR and immersive media solutions, coordinating requirements, timeline management, and stakeholder communication. Performed in-depth research and data analysis to support executive decision-making, including market trends, client needs, and technology adoption insights. Conducted operational assessments and implemented process improvements, increasing team productivity by 40% and uncovering new market opportunities through qualitative and quantitative research.