Available to hire
I’m Alba Muceku, a Brussels-based professional with cross-disciplinary experience spanning hospitality operations, social media management, and marketing communications. I blend guest-focused service with digital storytelling to drive engagement and organizational impact. I recently completed the Google UX Design Professional Certificate and hold a MSc in Social and Cultural Anthropology, complemented by a Bachelor’s in International Marketing & Logistics Management. I enjoy designing practical solutions, coordinating cross-functional teams, and helping brands connect with diverse audiences.
Skills
Experience Level
Expert
Language
English
Fluent
Dutch
Fluent
Albanian
Fluent
French
Advanced
Work Experience
Rooms Controller at Radisson Collection The National Hotel Brussels
August 1, 2025 - PresentOversee allocation and assignment of guest rooms, ensuring optimal occupancy while balancing special requests, VIP needs, and operational constraints. Support day-to-day Front Office operations, liaising with other departments. Manage guest concierge requests including dining reservations, transportation, local recommendations, and special arrangements, ensuring accuracy and timeliness. Monitor and manage room reservations across all channels, ensuring rate integrity and alignment with revenue management strategies to maximize occupancy.
Front Desk Agent at Park Inn by Radisson Leuven
July 1, 2022 - January 1, 2024Delivered excellent customer service in face-to-face and online interactions. Coordinated with team members and other departments to ensure efficient day-to-day operations. Designed user-friendly operational documentation and training materials to improve workflow efficiency. Managed customer requests and incidents through critical thinking and problem-solving skills.
Social Media & Communications Coordinator at EA SA Applied Anthropology Network
June 1, 2022 - June 1, 2023Planned and scheduled promotional content for the organization’s events. Tailored visual content and copy in line with the brand’s voice and tone. Maintained and curated the organization’s social channels on LinkedIn, Facebook, Instagram, and Twitter. Supported the operations of events and conferences, online and on the field.
Human Resources and Operations Coordinator at Leuven Value Network
August 1, 2021 - June 1, 2022Designed targeted communications content for organizational learning initiatives. Developed an employer branding strategy consistent with recruitment goals and objectives. Tailored workshops and seminars related to organizational learning and development. Planned and coordinated team-building activities to increase employee engagement and collaboration.
Author, Website Curator, Social Media Manager at jotja alb a.com
November 1, 2017 - November 1, 2020Curated and managed a blog with articles on topics such as psychology, culture, philosophy, and creative writing. Designed and implemented marketing campaigns to increase brand awareness. Authored and published a novel which successfully sold out within a year.
Intercultural Dialogue Facilitator at KU Leuven Intercultural Dialogue Center
September 1, 2021 - December 1, 2021Hosted and facilitated group discussions, 'Connected Cafés', where students developed intercultural skills and formed connections in an informal context.
Leader & Mentor at EA SA Applied Anthropology Network (Remote)
August 1, 2024 - December 1, 2025Online community leadership for applied anthropologists; mentoring for members transitioning from academia to the job market.
Education
Google UX Design Professional Certificate at KU Leuven
January 20, 2024 - June 20, 2024Master of Science in Social and Cultural Anthropology at Epoka University
September 20, 2020 - September 20, 2022Bachelor in International Marketing and Logistics Management at Epoka University
October 20, 2017 - June 20, 2020Qualifications
Google UX Design Professional Certificate
January 20, 2024 - June 20, 2024Industry Experience
Travel & Hospitality, Media & Entertainment, Professional Services, Education, Financial Services
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