Available to hire
I am a highly skilled and motivated IT professional with proficiency in Windows 10, Windows 7, macOS, Linux (basic), and a broad range of Microsoft technologies. I seek challenging opportunities to leverage my expertise in Windows, macOS, Microsoft Office Suite, and cloud services while delivering exceptional troubleshooting and customer support. I am dedicated to helping teams operate efficiently and securely in dynamic environments.
Fluent in English and Portuguese, I enjoy collaborating across teams and cultures, leveraging bilingual communication to drive effective cross-cultural interactions and better customer outcomes.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Portuguese
Fluent
Work Experience
Client Technologies Analyst at Florida Department of Corrections
August 1, 2024 - PresentProvided Tier 2 technical support and mobile device management for iOS and Android devices within a secure criminal justice environment, ensuring compliance with IT standards and public safety data handling. Supported Workspace ONE Unified Endpoint Management (UEM), Google Workspace, Email quarantine, device reset/un-enrollment/re-enrollment, and MDM policy management. Assisted in determining technical configurations to meet client policies, including provisioning and de-provisioning workflows, and contributed to data-driven process improvements across mobile device management.
IT Executive Support at PJT Partners
August 1, 2024 - October 13, 2025Provided expert technical support for Windows and macOS, implemented and managed Microsoft Office Suite, Active Directory, and Exchange services, and leveraged SCCM and Azure to deploy software and updates. Administered AirWatch and Intune for mobile devices, and maintained McAfee Endpoint Security, collaborating with cross-functional teams to resolve complex issues and minimize downtime.
Remote Tier 2 Help Desk Technician at USDA
June 1, 2023 - October 13, 2025Remote Tier 2 support focusing on mobile device management via Intune enrollment, troubleshooting and problem resolution, and delivering strong customer service. Utilized remote tools (Teams, Zoom) to assist users and contributed to knowledge sharing and collaboration across teams.
IT Service Desk Support at Tupperware Brands
January 1, 2023 - October 13, 2025Delivered exceptional IT support to over 200 end-users using Remedy ticketing system. Troubleshot hardware and software issues on desktops, laptops, printers, and peripherals; documented communications and created reference materials and tutorials to aid employees and vendors in troubleshooting.
Senior Technical Support Specialist at QinetiQ-Inc.
August 1, 2021 - October 13, 2025Supported 300 QinetiQ users with in-house and remote assistance, including Ghost Imaging, Smart Deploy, software/hardware installation, diagnostics, and repair. Managed Active Directory accounts, groups, and printers; supported manufacturing area robotics systems; fixed network faults; supported TPX conference phone systems and assisted with IT solutions, conference room setups, and trainings.
Client Technologies Analyst at Florida Department of Corrections
August 1, 2024 - PresentProvided Tier 2 technical support and mobile device management for iOS and Android devices within a secure criminal justice environment, ensuring compliance with agency IT standards and public safety data handling requirements. Collaborated with the Bureau of Information Technology Operations to develop, maintain, and enforce mobile device policies; delivered provisioning, configuration, enrollment/de-enrollment, and updates for devices. Specialized in Workspace ONE UEM, Google Workspace, Email Quarantine, and policy management; assisted with policy configuration across mobile, MDM, and Microsoft 365 environments. Analyzed business and technological drivers to improve current systems and processes, contributing to reliable mobile device management workflows including provisioning and de-provisioning.
IT Executive Support at PJT Partners
August 1, 2024 - October 13, 2025Provided expert technical support for Windows and macOS, implemented and managed Microsoft Office Suite, Active Directory, and Exchange services. Used SCCM and Azure to deploy software applications and updates; implemented AirWatch and Intune for mobile device management; administered McAfee Endpoint Security. Collaborated with cross-functional teams to troubleshoot complex issues and deliver outstanding service to customers.
Remote Tier 2 Help Desk Technician at USDA
June 1, 2023 - October 13, 2025Remote Tier 2 Help Desk Technician with Mobile Device Management: Intune Enrollment Support. Troubleshooting and problem-solving, strong customer service, team collaboration, and remote support using MS Teams and Zoom.
IT Service Desk Support at Tupperware Brands
January 1, 2023 - October 13, 2025Provided outstanding customer service and technical support to over 200 end-users using Remedy ticketing. Troubleshot hardware and software issues on desktops, laptops, printers, and peripherals; documented communications and created reference materials to aid vendors and employees in troubleshooting.
Senior Technical Support Specialist at QinetiQ-Inc.
August 1, 2021 - October 13, 2025Supported 300 QinetiQ users with in-house and remote support, including Ghost Imaging, Smart Deploy Images, software/hardware installation and testing, diagnostics, repair, and maintenance. Managed Active Directory accounts, groups, and printers; supported manufacturing robots and systems; resolved network faults; administered TPX conference systems and supported conference rooms and trainings.
Client Technologies Analyst at Florida Department of Corrections
August 1, 2024 - PresentProvided Tier 2 technical support and mobile device management for iOS and Android devices within a secure criminal justice environment, ensuring compliance with IT standards and public safety data handling requirements. Assisted with policy enforcement, device provisioning, and support across multiple bureaus, leveraging Workspace ONE UEM, Google Workspace, and Office 365 configurations.
IT Executive Support at PJT Partners
August 1, 2024 - October 13, 2025Provided expert technical support for Windows and macOS, implemented and managed Microsoft Office Suite, Active Directory, and Exchange services; utilized SCCM and Azure to deploy software, and maintained AirWatch and Intune for mobile devices; administered endpoint security and collaborated with cross-functional teams to resolve complex issues.
Remote Tier 2 Help Desk Technician at USDA
June 1, 2023 - October 13, 2025Remote enrollment support for Mobile Device Management (Intune); diagnosed and resolved technical issues, maintained customer satisfaction, and supported remote teams via Teams and Zoom; contributed to security and data handling processes.
IT Service Desk Support at Tupperware Brands
January 1, 2023 - October 13, 2025Delivered IT service desk support for 200+ end-users using Remedy; troubleshooted desktops, laptops, printers, and peripherals; documented communications and created self-help materials for vendors and employees.
Senior Technical Support Specialist at QinetiQ-Inc.
August 1, 2021 - October 13, 2025Supported 300 users with in-house and remote support including Ghost Imaging and Smart Deploy, software/hardware installation, diagnostics, and repair; Active Directory administration; network fault resolution; conference room setup and trainings.
Education
Associate Degree Computer Network Systems at ITT Technical Institute, Wilmington, MA
January 11, 2030 - September 1, 2015Network Systems Administrator Certificate at CAREER EDUCATION INSTITUTE, Lowell, MA
January 11, 2030 - January 1, 2006Bachelor of Science Degree in Computer Technology at FIJ – INTEGRATED UNIVERSITIES OF JACAREPAGUA, Brazil
January 11, 2030 - October 13, 2025Training at NEW HORIZONS
January 11, 2030 - January 1, 2024Associate Degree in Computer Network Systems at ITT Technical Institute
January 11, 2030 - September 1, 2015Network Systems Administrator Certificate at CAREER EDUCATION INSTITUTE
January 11, 2030 - January 1, 2006Bachelor of Science Degree in Computer Technology at FIJ – INTEGRATED UNIVERSITIES OF JACAREPAGUA, Brazil
January 11, 2030 - October 13, 2025Training Certificate at NEW HORIZONS
January 11, 2030 - January 1, 2024Associate Degree in Computer Network Systems at ITT Technical Institute, Wilmington, MA
January 11, 2030 - September 1, 2015Network Systems Administrator Certificate at CAREER EDUCATION INSTITUTE, Lowell, MA
January 11, 2030 - January 1, 2006Bachelor of Science in Computer Technology at FIJ – INTEGRATED UNIVERSITIES OF JACAREPAGUA, Brazil
January 11, 2030 - October 13, 2025Training at NEW HORIZONS
January 11, 2030 - January 1, 2024Qualifications
A+ Certification
January 11, 2030 - October 13, 2025A+ Certification
January 11, 2030 - October 13, 2025A+ Certification
January 11, 2030 - October 13, 2025Industry Experience
Government, Software & Internet, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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