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Dedicated professional with a focus on project management, communication, customer service, process improvement, and operations. Professional history in effectively managing projects in art, technology, finance, and education sectors. I excel in roles where I can rely on my empathy and ability to independently collaborate to make positive change for people and organizations. Seeking an industry change.…Dedicated professional with a focus on project management, communication, customer service, process improvement, and operations. Professional history in effectively managing projects in art, technology, finance, and education sectors. I excel in roles where I can rely on my empathy and ability to independently collaborate to make positive change for people and organizations. Seeking an industry change.

Alicia Bradley

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Dedicated professional with a focus on project management, communication, customer service, process improvement, and operations. Professional history in effectively managing projects in art, technology, finance, and education sectors. I excel in roles where I can rely on my empathy and ability to independently collaborate to make positive change for people and organizations. Seeking an industry change.…Dedicated professional with a focus on project management, communication, customer service, process improvement, and operations. Professional history in effectively managing projects in art, technology, finance, and education sectors. I excel in roles where I can rely on my empathy and ability to independently collaborate to make positive change for people and organizations. Seeking an industry change.

Available to hire

Dedicated professional with a focus on project management, communication, customer service, process improvement, and operations.

Professional history in effectively managing projects in art, technology, finance, and education sectors. I excel in roles where I can rely on my empathy and ability to independently collaborate to make positive change for people and organizations. Seeking an industry change.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Project & Relationship Manager – Team Lead at BMO

March 1, 2020 - October 1, 2025

Led 50+ country-wide projects, coordinating with departmental leaders and stakeholders across internal teams and external partners. Drove project data accuracy and planning in ServiceNow, Jira, and Microsoft Office suite; improved cross-team communication, system integration, and program execution. Managed scheduling and logistics for departmental, stakeholder, and partner meetings; prepared agendas, created decks, recorded minutes, and produced reports to support successful project delivery and team alignment. Achieved a 20% increase in Site Visit Program awareness across Canada through proactive stakeholder engagement.

Site Visit Coordinator at BMO

April 1, 2019 - March 1, 2020

Provided comprehensive administrative support to the Director of Branch Technology Experience & Site Visit Lead. Led site visits, coordinated travel and calendars, and ensured smooth daily operations.

Project Coordinator & Communications Specialist at BMO

July 1, 2018 - April 1, 2019

Wrote and edited engaging mass-corporate communications to promote Employee Resource Groups, resulting in a 15% elevation in participation and attendance within inclusion & diversity networks.

Office & Social Media Coordinator at Dance Steps Studio

June 1, 2006 - June 1, 2022

Handled incoming client requests and registrations, managed payments, updated client databases, and shot/edited behind-the-scenes video content for promotional materials. Assisted with dance performance events and day-to-day studio operations.

Operations Administrator at The DMZ at Toronto Metropolitan University

September 1, 2015 - July 1, 2018

Managed operations administration for a startup incubator housing 70+ startups; troubleshot complex customer and client issues; maintained databases, building security access, onboarding/orientation details, financial reporting, and office supplies; supported operations and event execution.

Cast (Queen) & Ad Hoc Performer at Medieval Times (Toronto)

February 1, 2018 - May 1, 2024

Performed for audiences of 600–1,200 guests per show, engaging in in-character improv and professional guest service. Undertook ad hoc duties to maintain seamless coordination between cast, customer service, and management teams.

Project & Relationship Manager — Team Lead at BMO (Bank of Montreal)

March 1, 2020 - October 1, 2025

Raised and coordinated 50+ country-wide projects while adhering to milestone timelines and reporting deadlines in collaboration with departmental leaders. Built and maintained relationships with business stakeholders, internal technology teams, and external vendors, improving inter-team communication and system integration. Planned and facilitated department and partner meetings, including agenda creation, deck preparation, minute-taking, and generating reports to support project execution and team alignment. Maintained accurate project data and plans in ServiceNow, Jira, and Microsoft Office, ensuring data integrity and confidentiality in process-improvement efforts.

Student Life Assistant at Toronto Metropolitan University (Faculty of Arts)

September 1, 2011 - June 1, 2015

Actualized event itineraries for Arts faculty enrollment and orientation efforts through extensive time management, prioritization, and collaboration. Generated donor leads and coordinated donor communications, creating event docs and volunteer information for on-site organizers and volunteers.