I’m Daniel Altenca, a senior IT professional with extensive experience in global enterprise environments, focusing on incident management, problem management, and network security operations. I thrive in SLA-driven contexts, coordinating technical teams and communicating effectively with stakeholders to ensure service stability and reliability. In my role at IBM Security I led high-severity incidents, performed root cause analysis, and delivered post-incident documentation to drive continuous improvement. I’m open to relocation to Europe and comfortable working with customers worldwide.

Daniel Altenca

I’m Daniel Altenca, a senior IT professional with extensive experience in global enterprise environments, focusing on incident management, problem management, and network security operations. I thrive in SLA-driven contexts, coordinating technical teams and communicating effectively with stakeholders to ensure service stability and reliability. In my role at IBM Security I led high-severity incidents, performed root cause analysis, and delivered post-incident documentation to drive continuous improvement. I’m open to relocation to Europe and comfortable working with customers worldwide.

Available to hire

I’m Daniel Altenca, a senior IT professional with extensive experience in global enterprise environments, focusing on incident management, problem management, and network security operations. I thrive in SLA-driven contexts, coordinating technical teams and communicating effectively with stakeholders to ensure service stability and reliability.

In my role at IBM Security I led high-severity incidents, performed root cause analysis, and delivered post-incident documentation to drive continuous improvement. I’m open to relocation to Europe and comfortable working with customers worldwide.

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Language

Portuguese
Fluent
English
Fluent
Spanish; Castilian
Intermediate

Work Experience

Add your work experience history here.

Education

Bachelor’s Degree in Systems Analysis and Development at DeVry | Metrocamp
January 11, 2030 - February 5, 2026

Qualifications

ITIL v3 Foundation
January 11, 2030 - February 5, 2026
Agile Scrum Foundation
January 11, 2030 - February 5, 2026
Certified Support Professional
January 11, 2030 - February 5, 2026

Industry Experience

Software & Internet, Professional Services