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I’m an adaptable professional with experience in administration, executive support, digital marketing, and customer service. I’ve supported teams across diverse industries — from roofing and e-commerce to education and telecommunications — developing strong skills in organization, communication, and project coordination. Skilled in CRM management, client relations, and social media strategy, I thrive in dynamic environments where I can help streamline operations and support business growth.…I’m an adaptable professional with experience in administration, executive support, digital marketing, and customer service. I’ve supported teams across diverse industries — from roofing and e-commerce to education and telecommunications — developing strong skills in organization, communication, and project coordination. Skilled in CRM management, client relations, and social media strategy, I thrive in dynamic environments where I can help streamline operations and support business growth.

Ashley Michelle B. Imperial

Project Manager, Copywriter, Community Manager, +1

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I’m an adaptable professional with experience in administration, executive support, digital marketing, and customer service. I’ve supported teams across diverse industries — from roofing and e-commerce to education and telecommunications — developing strong skills in organization, communication, and project coordination. Skilled in CRM management, client relations, and social media strategy, I thrive in dynamic environments where I can help streamline operations and support business growth.…I’m an adaptable professional with experience in administration, executive support, digital marketing, and customer service. I’ve supported teams across diverse industries — from roofing and e-commerce to education and telecommunications — developing strong skills in organization, communication, and project coordination. Skilled in CRM management, client relations, and social media strategy, I thrive in dynamic environments where I can help streamline operations and support business growth.

Available to hire

I’m an adaptable professional with experience in administration, executive support, digital marketing, and customer service. I’ve supported teams across diverse industries — from roofing and e-commerce to education and telecommunications — developing strong skills in organization, communication, and project coordination. Skilled in CRM management, client relations, and social media strategy, I thrive in dynamic environments where I can help streamline operations and support business growth.

Skills

CRM

Experience Level

CRM

Intermediate

Language

English

Advanced

Work Experience

Administrative Assistant at Woodstone Roofing, LLC

February 3, 2025 - May 22, 2025

Managed and optimized data across multiple CRM systems; performed data entry and document management; facilitated clear communication between field crews, vendors, and internal teams; prepared invoices for field crews; assisted the main office administrator with various critical tasks.

Administrative Assistant at Rising Moon Mental Health

September 9, 2024 - November 19, 2024

Managed email communications; provided general administrative support; performed data entry and document management tasks; assisted with referral management and responded to inquiries; handled basic office work and file organization.

Property Management Assistant at Landnest Real Estate

February 29, 2024 - April 26, 2024

Took and made phone calls and responded to email inquiries from tenants; communicated with tenants about basics like connecting utilities if needed; coordinated basic day-to-day maintenance.

Executive Assistant at UVC Marketplace Inc. (Direct Client)

May 12, 2023 - December 11, 2023

Data entry and record keeping; lead generation; update customer records; send emails to potential customers.

Executive Assistant at UVC Marketplace Inc. (through BruntWork)

January 11, 2023 - May 11, 2023

Data entry and record keeping; lead generation; update customer records; send emails to potential customers.

Virtual Assistant at Partnered Marketing (through BruntWork)

June 6, 2022 - November 30, 2022

Project management: call listening, note-taking from client meetings, sending action items; lead generation for startup; helped arrange a private chef for an weekend trip; marketing: meeting note-taking and research; social media management: copywriting, post scheduling, daily engagement, and weekly social media reporting.

Customer Service Representative at Sitel Philippines (AmeriGas Voice Account)

September 22, 2021 - January 7, 2022

Maintained a patient and positive attitude toward irate customers; took detailed notes; answered inquiries about propane delivery; assisted with billing and payments; resolved concerns efficiently.

Private SPED Tutor at Self-Employed (Private SPED Tutoring)

February 1, 2021 - April 30, 2021

Modified curriculum and teaching strategies for diverse learners; taught English, Math, Science, Values and Education, Arts, and Physical Education; incorporated engaging activities; guided student with homework.

Customer Service Representative at Alorica Teleservices, Inc. (Verizon Voice Account)

August 20, 2019 - February 1, 2020

Multitasked by listening to customer concerns while taking notes; interacted with customers with various personalities; performed basic troubleshooting; assisted with payments; upsold plan upgrades.