Available to hire
“I am an IT Service Desk professional currently working with Accenture since February 2024. I have experience in incident and request management, troubleshooting technical issues, and supporting users remotely while meeting SLA requirements. I communicate clearly, learn new systems quickly, and am interested in remote IT support, customer support, and AI data roles.”
Skills
Experience Level
Expert
Work Experience
Service Desk Executive at Primus Global Technologies (Client: Accenture – NHS UK)
February 1, 2024 - December 1, 2025Provided L1 IT support to NHS doctors and nurses via calls and emails; handled password resets, account unlocks, and email access issues; verified user identity as per security and compliance standards; logged and managed incidents and service requests using ServiceNow; troubleshot Outlook and Office 365 issues and escalated when required; resolved 80–100+ tickets daily while maintaining SLA and quality standards.
Customer Support Executive at Startek (Flipkart Process)
September 1, 2020 - June 1, 2022Managed up to 50 customer interactions daily at escalation desk; resolved complex customer issues with empathy and professionalism; served as Process Trainer for 8 months supporting new joiners; achieved 90% CSAT and 86% quality score.
Customer Support Executive at Chaayos
January 1, 2018 - March 1, 2019Handled dissatisfied customer calls and provided effective resolutions; Member of social media escalation support team.
Education
B.E. in Electronics & Communication at RGPV, Bhopal
January 11, 2030 - January 1, 2015Class 12 at Kendriya Vidyalaya, Jabalpur
January 11, 2030 - January 11, 2026Class 10 at Kendriya Vidyalaya, Jabalpur
January 11, 2030 - January 11, 2026Qualifications
Industry Experience
Healthcare, Professional Services, Software & Internet, Computers & Electronics, Telecommunications
Skills
Experience Level
Expert
Hire a Data Collector
We have the best data collector experts on Twine. Hire a data collector in Bengaluru today.