IT Support Technician and Web Developer with hands-on experience in Level 1 and Level 2 technical support, systems and network maintenance, and user account administration. Currently a General Computer Science student at CNAM Paris, with strong knowledge of IT infrastructure, system security, and troubleshooting. In addition to IT support, I have experience developing modern web applications, designing REST APIs, and building responsive user interfaces using technologies such as Angular, Next.js, and Django. Analytical, solution-oriented, and service driven, I am committed to ensuring system reliability, minimizing downtime, and delivering secure, scalable digital solutions.

Mohamed Amine Frad

IT Support Technician and Web Developer with hands-on experience in Level 1 and Level 2 technical support, systems and network maintenance, and user account administration. Currently a General Computer Science student at CNAM Paris, with strong knowledge of IT infrastructure, system security, and troubleshooting. In addition to IT support, I have experience developing modern web applications, designing REST APIs, and building responsive user interfaces using technologies such as Angular, Next.js, and Django. Analytical, solution-oriented, and service driven, I am committed to ensuring system reliability, minimizing downtime, and delivering secure, scalable digital solutions.

Available to hire

IT Support Technician and Web Developer with hands-on experience in Level 1 and Level 2 technical support, systems and
network maintenance, and user account administration. Currently a General Computer Science student at CNAM Paris, with
strong knowledge of IT infrastructure, system security, and troubleshooting.
In addition to IT support, I have experience developing modern web applications, designing REST APIs, and building
responsive user interfaces using technologies such as Angular, Next.js, and Django. Analytical, solution-oriented, and service
driven, I am committed to ensuring system reliability, minimizing downtime, and delivering secure, scalable digital solutions.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

French
Advanced
Arabic
Fluent
English
Intermediate

Work Experience

IT Support Technician at El Ezdihar Building, VRD and Transport Company
October 1, 2025 - Present
Provide Level 1 and Level 2 technical support to internal users (hardware, software, and network issues).
Web Developer Intern at Rose Blanche Group
April 1, 2025 - September 1, 2025
Develop a web platform to digitize internship and final-year project (FYP) management. Design responsive UIs using Next.js and TypeScript. Develop secure REST APIs using Django REST Framework. Design relational databases (SQL) for optimized data management. Integrate Redis to improve performance and caching. Apply modular architecture principles in Agile/Scrum.
Web Developer Intern at BeWise Group
July 1, 2024 - September 1, 2024
Develop front-end UI components using Angular, TypeScript, and Bootstrap. Ensure integration with REST APIs developed in Spring Boot. Participate in testing, debugging, and performance optimization phases. Redesign e-commerce website using WordPress; integrate secure payment solutions and optimize site performance.
Web Developer Intern at Groupe Zouari
June 1, 2023 - August 1, 2023
Design and implement relational databases (SQL); create responsive UIs using HTML5, JavaScript, and Bootstrap; contribute to HR leave request digitization processes.
IT Intern at Tunisia Telecom
August 1, 2022 - September 1, 2022
Develop a custom Excel VBA application to track receivables and customer payments.

Education

Licence en Informatique générale at CNAM (Conservatoire National des Arts et Métiers)
January 11, 2030 - December 12, 2025
BTS Développement sur Internet at IM SET (Institut Maghreb des Sciences économiques et Technologies)
January 11, 2030 - December 12, 2025
Bachelor's Degree in General Computer Science at CNAM Paris (Conservatoire National des Arts et Métiers)
January 1, 2025 - March 16, 2026
BTS in Internet Development at IMSET – Maghreb Institute of Economic and Technological Sciences
January 1, 2023 - January 1, 2025
Professional Technician Certificate (BTP) – Technician in IT Management at IMSET – Maghreb Institute of Economic and Technological Sciences
January 1, 2021 - January 1, 2023

Qualifications

Licence en Informatique générale
January 11, 2030 - December 12, 2025
BTS Développement sur Internet
January 11, 2030 - December 12, 2025
BTS in Internet Development (Very Good)
January 1, 2023 - January 1, 2025
Professional Technician Certificate (BTP) – IT Management (Good)
January 1, 2021 - January 1, 2023

Industry Experience

Software & Internet, Computers & Electronics, Professional Services, Telecommunications, Media & Entertainment